Joe's New Balance OutletReviews 36

SCAM ALERT

JoesNewBalanceOutlet.com sends a bogus shipping notification, but then will immediately retrieve the shipment and have it turned back around to them. By the time you realize your order is never going to arrive, you're in for a struggle getting your money back.

They DID NOT respond to multiple requests for contact.

Buyer beware!

I purchased a pair if NB shoes on black friday and they were to small. I called customer service and was on hold over an hour To be told they won't send a larger size or exchange. I would have to pay shipping BOTH ways and pay shipping again for the larger pair. That's over $30 in shipping for a $40 pair of shoes! Of course I didn't realize they were taking the original shippinh out of my $40 refund so I paid over $22 for shipping, so I actually got $18 refunded after shipping costs! I will never do business here again!

Shipping takes forever - when the order arrived... they sent the wrong size! After several failed attempts to resolve via "chat", I spent 45 minutes on hold, finally spoke to a live person who advised they would open a "case" to investigate. The "case" involves me photographing their mistake, emailing them the pics and waiting for a review. Then I get to pay for shipping and wait up to 45 days for a refund. Who has time for this!?

Total scam. I ordered 8 items. They sent me 2. The easiest apparel items. Never got the shoes. I believe they don't even have the protects they are selling, my thought is they "sell" them and create shipping labels but they never get shipped. They file a claim with ups or other shipping providers for lost packages (that were never shipped) and then make you wait till you either don't care anymore or they may refund. I still haven't heard anything, still haven't received a refund. They told me that they do still have the items I have paid for but that they can't ship them until they through claims with ups to find out what happened to my original order… total scam. They sound like the car warranty people on the phone and are out of Florida. Total scam!

Worst customer service ever, never helped with a single thing...those shoes are at low prices but think twice before your purchase because you may never get your package

Do not be fooled by the discounted price. I bought my husband a pair of New balance shoes. I wear 8 1/2 and he wears 11 1/2 man's. The shoes fit me, I went to return the the shoes and it cost $20 to return me. I payed 9.00 In shipping and handling to get them... Don't bother with customer service they'll just hang up on you! This place should be closed! After Reading reviews about this place (which I should have done in the first place) They have multiple plates about the wrong Shoe size and having to pay a double to send them back. Sounds like a scam. We reordered on Amazon and the shoes fit.

Nov 2023 - Just had an ugly experience with Joe's New Balance. I bought 4 identical pairs of shoes, two colors, to ones I owned, By model# in shoe tag, only to find the shipped product was 1/4 inch too narrow and 1/4 inch too shorter than the original. CSR and CSR Supervisor would not allow the returns - SO Watchout when buying from Joe's New Balance

The shoe I bought was small, and I had to pay 20.00 for the return plus the 10 I payed for shipping, I payed almost the same price of the shoe just for shipping! Never ever buy from them!

Shoes are oddities or different items. If they fit the discount might be for you. Mine didn't and it cost me $40 to send back. Joe's does not offer any shipping.

Lately I wrote review about a problem that I had with Joe's new balance and they resolved it.
Now I am happy with them because they did great customer service.

I bought a pair of shoes from Joe's New Balance Outlet. They were the wrong size. I contacted them about the mistake. They agreed to accept a return ONLY IF I PAID TO RETURN THEM! What kind of store charges the customer for their mistake? I will never ever buy anything from them ever again!

Their shoes are inconsistent in sizing. I have not clue if it's due to them being quality control rejects or what

They also literally sent me the complete wrong shoe. Was in no way similar to the one I ordered.

Don't order from them.

On second purchase from joes outlet the shoes they sent were advertised as wide but they are so far from wide it's ridiculous. I sent them 4 emails and they ignored them all. After they get your money, you are on you own with the sorry shoes they send.

Literally realized as soon as I'd clicked the buy button I had ordered Ladies instead of Men. But no, too late, you can't cancel the order even if you call and wait the 15 - 35 min. For a rude person to answer. Now I find out I have to pay to send them back in order to get a refund. Guess it was technically my fault but other large retailers have spoiled me (Amazon). So, caveat emptor (buyer beware). These folks are not joking. Once you hit buy they are yours unless you want to pay out of your own pocket to ship them back. Ahhhhhhhhh!

I ordered a pair of new basketball sneakers from this company and after a week of waiting, they sent an email thaty order WAS delivered and.left on the front porch, but my porch IS NOT acssesible from the front gate and i have a long drieway. I also have two ring cameras, from the gate and from the porch. There was NO recorded activities from the time and date they claimed it was delivered. They refused to refund me, even though i have solid evidence that the product was NOT DELIVERED! Pls. STOP patronizing this company.

So I thought I had finally found my bday shoes for my outfit, fast shipping & all but it gets her and to my surprise it's the wrong ******g. The day before I leave for my trip and it messes up all my plans. DO NOT EVER ORDER a thing from here. They'll send the wrong item & size. I feel like a raging bull right about now. It's truly what I order cus what I got.

Don't get sucked in by the prices. This site is trash. And customer service is horrible. They sent wrong size but still want me to pay return shipping for their mistake. Smh never again

I ordered one pair of shoes - unfortunately, I failed to read reviews on this company first. I ordered a size 12, but when I hit the confirm button, the order confirmation indicated a size 14?! I immediately, and I mean immediately called their customer service number (got a recording) texted the number provided and was asked for the order number. The requested info was provided and the response I got back was, "We are sorry but your order cannot be changed or canceled once processed." Followed by a second text, "You are welcome to return any unwanted products according to our return policy." Followed by a third text, "Unfortunately, Joe's does not offer free return shipping." This was litterally within minutes of placing the order. They could have and should have correct the order in less time than they spent texting me their "sorrys" Initially I wasn't sure how the size got changed, but after this experience, I am now satisfied that the size 14 posted on my order was not my error. Joe's has lost the potential of a very good customer, and if you heed my warning, they will likely lose many more.

I read all the negatives reviews about this website but gave it a chance since I really wanted this pair of new balance that this site only had available. I am completely satisfied and happy. Ordered, got my shoes in no time and its perfect.
Thank you for a fast delivery and having the pair of shoes I was looking for!

The shoes are like the kind one gets at Walmart for $15.On top of that buyer needs to know, even though they are marketing FREE Shipping - It is not free. Customer service said you need to pay for that yourself!
I would skip this site based on quality alone.