Jimmy John's

Unreal customer service. The store did not get my order right for pickup and somehow that's my fault. I want a refund on the items i didn't get and the manager was completely unprofessional.

Our food was excellent. Fresh and top quality ingredients. Fast and friendly service. Would highly recommend.

I asked for #9 sandwich add onions, oil, vinegar! I had may 2 pieces onions very lil mayo and no oil and vinegar! The tomatoes are extremely small! I was handed my sandwich no bag wow!

Waited over 90 minutes. Order never delivered. Credit card charged. No refund after multiple calls and escalation to corporate. Pathetic. Had to call my credit card company to dispute the charge.

Subway is better. There are more options at subway and the quality of the bread is better. Do better. It's good though. Also the place smells better

310 W E Lake Mead Pkwy Ste. 100, Henderson, NV *******

Order #: **************396

Date: 8/13/22

I ordered online at 10:19am, arrived at the restaurant at 10:30am, and received my order at 10:41am. There were two other customers that arrived as I did whom not yet purchased their order. They received their order before me.

My sandwich bread is hard and not at all fresh. There was so much lettuce and hardly any meat. I redeemed a free reward, only to have lettuce in the sandwich.

This visit to "Jimmy John's" is saddening as this is the restaurant I choose to oftenly go to for a gourmet sandwich.

I visited the Taylorsville Rd store today. What a mistake. I order a roast beef with lettuce tomato oil and vinegar. Pretty simple. What I got was a roll with one piece of roast beef. A ton of lettuce. Two extra thin slices of tomato. The oil was on the outside of the roll. And frankly I didn't detect a trace of vinegar. Maybe the sandwich maker doesn't care for what I like but I'm the one who paid for it so I feel I should have gotten what I paid for. But here's the troubling part. I waited eight minutes to use the restroom behind an employee. She didn't wash her hands as the sink was dry and there were no paper towels in sight. Nor a hand dryer. As I was trying to enter the restroom she locked it and slammed it closed with an attitude. When another person got the manager his reply was I'll see if I can find the key. Never again will I waste my money at this establishment. Good luck to anyone who does. As I write this review it's asking for proof of purchase. I was never given a receipt but I will take a pick of the paper my sandwich was wrapped in. Also maybe you can include a napkin and a bag for customers food

I ORDERED 2 SANDWICHES FROM THE GREENRIVER LOCATION AT 3PM. TOLD IT WOULD BE DELIVERED IN 25 MIN. A HOUR LATER I CALLED BACK AND WAS TOLD THE DELIVERY GUY HAD FORGOT MY ORDER AND WILL BRING IT NOW WHAT! NO COURTESY CALL NO SORRY JUST THAT IS IT. WOW WHERE IS THE CUSTOMER SERVICE?
JIMMY JOHNS HAS COME BACK AND GAVE US OUR FOOD FREE FOR IT TAKING SO LONG!
NOW THAT IS CUSTOMER SERVICE TRYING TO MAKE UP FOR A MISTAKE THAT THEY CAUSED.

When I spent several hundred dollars on sandwiches for a family party, I was shocked to find out that I only got one credit. I learned that the rewards are visit based, not spend based. Who does that?! Nobody! Soooo cheap! So the next major get together, I had the store manager enter every sandwich separately (43 of them) so I could get credit for each purchase. Then I learned (after calling customer support) that you can only get credit for one purchase every two hours. Who does that?! Nobody! The app and online are intentionally obscure about how the program works or what you get for what you buy. And who cares about stupid badges. I'm supposed to feel pride for having bought 388 inches of sandwiches and got nothing but an achievement badge for it!? Are you kidding me?!
I like JJs sandwiches but I feel so disrespected and unappreciated as a loyal customer. They obviously are more interested in not rewarding customers and have gone to great lengths to make their rewards meaningless and hard to qualify for. I will NEVER EVER again buy a large amount from JJs! They worked hard to drive me to competition and finally succeeded. And they just don't care.

I have ordered from Jimmy John's so many times I cannot count. I always customize my sandwich so that I won't get any tomatoes. I almost always get tomatoes. I always pay extra for 2 or 3 Kickin' Ranch dipping sides and I pay extra for Mayo packets. I almost NEVER get any of these items. I have spoken to the manager of my local Jimmy John's three times. I've been guaranteed that associates would be trained to have more attention to detail and correctly put together my orders in the future. Today, for good measure, I paid for 4 Kickin' Ranch sides and received two. I paid twice for extra mayo packets and did not receive any.
Sometimes, it's the little things that add up and make one not wish to bother ordering from a company again.
Zero attention to detail. Super Fast should not mean Less Quality. I really like the sandwiches and convenience, but it's simply disrespectful at this point and I no longer wish to do business with a business that does not value customers enough to give them what they pay for, consistently.

Every time I do a add on that I pay for they constantly never put it on the sandwich. This time they didn't do their "freebies" or the paid add-on! Trash

The women that took me I order the redo my order three time and I got the wrong thing and she was very rude When I asked her to repeat my order and I kind of sound like she's trying to get me off the phone and it was a very bad experience and I'm not sure if I'm going to eat here ever again as if she was and Was very unpatient

Never have I ever seen a restaurant ALWAYS get orders wrong

Never have I ever seen a restaurant with people as rude as the Vestavia hills Jimmy Johns

Never have I ever seen a restaurant refuse to correct an error or offer a refund.

NEVER WILL I EVER ORDER FROM THEM AGAIN

I love this store and they messed up on my order and i hate to complain or call the manger and so i will right a review and express my thoughts. I ordered a root beer and its a coke and i hate coke