JibJab

Thought I would get a birthday card and somehow got year subscription by mistake, sent email about concern and taken care of and refunded quickly, for that I'm grateful and amazed at company, I will continue to do business with, thanks

JibJab is awesome, and I made a fantastic card for my dad, which he adored. But while I thought a paid a few dollars for the card, I ended up with an $18 annual subscription! I didn't even realize this until PayPal informed me of this. I am now cancelling my subscription that I didn't even know I agreed to.

The recipient, my brother, got a kick out of his father's day jib jab! I remember a few years ago my office mate sent out jib jab Christmas greetings with the five of us dressed as Santa's elves working in his toy shop. We got lots of funny comments.

JibJab offered some hilarious videos and I encountered one small issue with my membership and after only one short email to customer service I had the entire issue resolved within the first business day. The response was courteous and very painless.

I really enjoy making the cards and think the price is fair for a full year. However, I wish it had had more options. I'm hoping a ton of new content arrives over the year as I may not renew otherwise.

Love putting this together. Was great fun and the person who received the card thought so as well! Was easy to do and the selection of templates was awesome. I look forward to constructing and sending my next Jib Jab greeting!

I wasn't happy with my first JibJab card (long message wasn't included), and they gave me a full refund, as promised, and asked for feedback on their service. Excellent customer service makes up for a less that satisfactory experience!

I had trouble finding the correct login info in time to cancel my auto-renewal of my JibJab account. JibJab quickly helped me cancel my subscription and also refunded me without any hassle. I am very impressed with the quality of their company, I highly recommend them! Thanks, JibJab crew!

This process was suggested to me by my department supervisor. I had a presentation, and needed to introduced the team members. It was perfect; it caught the attention of the audience in the first 30 seconds, and we never let go!

Good choice, easy to set up and check when finished.
The only tricky bit is not being able to go to the address book on your device and select individuals to send to. This would be really helpful in the future.

I was aggravated after sending an hour setting up a cool card and at the end it told me I needed to upgrade my account for $12 a year w/automatic renewal. When trying to cancel the auto renewal it was not automatic. Have to send an e-mail request to cancel and I still haven't got confirmation that it was canceled. They suck you in with trickery and deceit then trap you. Not a very admirable company.

My young grandsons (5&6) love the Jib Jabs I make of them and their family for the holidays. So does my my 93 year old dad. But you need to make more newer ones Only 2 new Christmas this year and the same at Halloween They look for new ones. Especially the not so off color ones.
Also any chance you can make 6 cast membors on some so we can get the whole family in?.

I was very dissapointed with my renewed membership as I had problems retrieving my photos and then after finally setting everything up the whole video disappeared and had to start all over again. Some photos took forever to load up.
I got so disgusted that I gave up and lost out making anymore videos.
Also in my old account there are photos that come up that I would like to delete and do not know how.

I put the faces of each person who would be at his birthday dinner. They all thought it was hilarious.
Thanks for a good selection of cards and laughs.
Only suggestion I would make is to make the number of faces optional. I had to add grandpa's face to the party even though he wasn't there. I'm sure that would complicate things on your site to have optional numbers of faces but it would be great.

I emailed customer service. I cannot get assistance with my problems and get a huge menu to read and I am visually impaired (not blind) and really need a human.
I was charged TWICE for the same download.
Do we pay 1.99 each time we download? I am a member and I don't get the discount.
I have sent these concerns in before with no help.

For some reason it crashed twice in the middle of my creation. It also no longer lets me preview what I've done before it goes to the send phase... what happen to that step? Without this step it is annoying if I want to make a change to which head goes where... and I have to start from the beginning. I thought I remember you having a preview step.