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JibJab

How would you rate JibJab?
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Australia
1 review
0 helpful votes
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Well pleased
December 13, 2016

All has been good. Only thing is sometimes it's hard to get the mouths right and the film clip looks a bit distorted. And also some clip came on about animals I didn't even click on, otherwise it is a great thing,

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Super Fun!
July 13, 2017

Very easy to create! I thought I had an issue making the video but that was on my end. Thanks for making this site available and so much fun! I will def pass onto friends. The girls night out, where I'll show this will be so much fun and probably the highlight of the evening.

Date of experience: July 11, 2017
GB
1 review
0 helpful votes
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JibJab have the best selection of cards ever, and their customer service, is amazing! They are very quick to reply to any emails & answer any questions or queries you may have! They are more than happy to help - whatever the situation! Customer satisfaction is what they are all about! 100% recommended! Well done JibJab!

Date of experience: July 2, 2019
Texas
1 review
0 helpful votes
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Disappointing
February 28, 2017

I didn't get a receipt and my son didn't get his birthday card. This is the first email I've received, so I know the email is correct. I tried to get in touch on line and it said email and password were both incorrect. VERY frustrating experience.
Also, I wanted a card to feature my son's face, but all I could find was featuring me.
Joanna Sullivan

Date of experience: February 26, 2017
Alessandra S. JibJab Rep
over a year old

Hello!

We are more than happy to help with this. Please send an email to help@jibjab.com and we can help!

Bulgaria
1 review
21 helpful votes
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I'm also quite disappointed they removed the fine tune of the heads. But I found another site that offers similar functionality

http://www.moosemyday.com/

Seems like it's still quite new but looks promising

Date of experience: October 3, 2014
GB
1 review
2 helpful votes
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I love this website I have so many laughs and so have my friends and family.My only complaint is some of the cards do not give you the possibility to move the heads. I don't know whether this is an error on the site. I have tried the lap dancing picture, the st patrick day one and several others and the head is miles away from the body without the option to change it. Hope you can rectify!

Date of experience: March 4, 2011
California
1 review
0 helpful votes
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I love JibJab. And suddenly, I could not add new heads. By using zoom, 3 or 4 of the developers and I worked from my screen to try and figure out what was the issue. In the meantime, Heather took my photos and added them to my account so I could still send a card while they ponder all the techie stuff they know. Now that's service!

Date of experience: May 23, 2018
Indiana
1 review
0 helpful votes
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Adding a custom message
October 18, 2016

I am happy with the end product as far as these cards go. However, there isn't good navigation or option to add a text message to a card, after you've created the card! I looked everywhere-- if it's there, it needs to be more obvious. I didn't want to lose the photo set-up I had spent time on, so I sent the card without a personal message and had to follow up with a damn email!

Date of experience: October 16, 2016
GB
1 review
0 helpful votes
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Brilliant service
January 1, 2017

The team were super helpful, investigated thoroughly when I couldn't remember my account details, and were so friendly really lovely. It's an experience that would make me consider reopening my account.

Date of experience: December 30, 2016
New Jersey
1 review
0 helpful votes
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Funny cards
August 7, 2016

I created a birthday card and was able to upload pictures to superimpose in your cards, however I had some difficulty fitting it properly. I also didn't like that there was no place for me to write my own message.

Date of experience: August 4, 2016
Michigan
1 review
0 helpful votes
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Getting a little stale
January 4, 2017

JC and the gang always funny regardless of how many times i see them or use them but some of the newer humor is a little crude and rude and not-so-funny. I still like what you have to offer but you've raised your prices without much new material and what is new doesn't meet the wit and humor of what I first saw and joined up for several years ago, much of which I have already sent.

Date of experience: January 2, 2017
Arkansas
2 reviews
0 helpful votes
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Great Service
January 6, 2017

I couldn't be happier with the speed and accuracy they responded to my questions! A+ I asked them for a refund because I didn't understand how JibJab works (most of the cards will ask you to insert a face/a photograph).

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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More Kid Friendly Videos Please
August 8, 2016

I subscribe to JibJab to entertain my grandchildren. While some of the videos are suitable for small children, most are not. I understand that your target audience is adult, but my grandkids absolutely love to see themselves in the JibJab videos. Perhaps you would be open to creating a kid section for younger children to enjoy.
By the way, my youngest grand daughter is mesmerized by the "Chicken Dance"
Thanks for all your artistic efforts. Keep up the good work.

Date of experience: August 5, 2016
Washington
1 review
0 helpful votes
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I want a refund
August 10, 2016

The mouth adjustment function does not line up and the black block covers mouth. Total waste of my time and my 4 yr old can't figure out why I cannot fix it... I want a refund! Contact me at *******@rocketmail.com

Date of experience: August 8, 2016
Washington
1 review
0 helpful votes
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A great way to connect with people far away
February 22, 2017

My parents live in Mexico and we can't send gifts without them paying hefty taxes. Emails and Skype are the way to go. Jib Jab made it super fun to celebrate my dad's 80th in a special way. Thank you!

Date of experience: February 20, 2017
Minnesota
1 review
0 helpful votes
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So fun to do!
March 1, 2017

I have always loved receiving Jib Jab birthday cards. So it was fun to actually go in and do one. It was easier than I thought.
My friend loved her card.
Thank you for making it sooo user friendly.
Georgia

Date of experience: February 27, 2017
Maryland
1 review
0 helpful votes
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EXCELLENT Customer Service!
March 30, 2018

Asked JibJab to refund my subscription fee because I no longer needed it, and they responded in 1 day, and refunded my money. I couldn't ask for anything more! I wish all companies provided outstanding customer service like JibJab does.

Date of experience: March 28, 2018
North Carolina
1 review
0 helpful votes
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Amazing Customer Service
October 22, 2016

I was charged a renewal subscription fee. I didn't realize I had an automatic payment plan. I emailed JibJab, received a prompt response, and within 24 hours received a reimbursement. I received THREE emails that were extremely positive and kind. What amazing customer service! Wow! Thank you so much, JibJab!

Date of experience: October 20, 2016
Alabama
1 review
0 helpful votes
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Ms. Granny
March 5, 2018

I used JibJab to send cute cards to relatives and friends. I did not use it for several months and realized that I had a yearly auto-renewing subscription. I notified them that this was not what I needed and they refunded my subscription $. Great service and I will use Jib Jab again when the need arises

Date of experience: March 3, 2018
California
1 review
0 helpful votes
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Limited Pricing Models
September 6, 2016

I enjoy using JibJab products but I wish there were more purchasing options. I only had the option to pay for a yearly membership, upfront, in full. I would have preferred to purchase only the card I made, pay for 1 month, or just go on a monthly billing where I can cancel when I want to.

Date of experience: September 4, 2016

Overview

JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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