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JibJab

How would you rate JibJab?
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New York
1 review
0 helpful votes
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Make someone smile
January 1, 2018

Thank you for the amazing experience for receiving and sending greetings through JibJab but most of all for the quick response of your team every time I send an inquiry. You always choose to be nice and so professional. More Powers for the coming years.

Date of experience: December 30, 2017
California
1 review
0 helpful votes
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Jib Jabber Love
May 28, 2016

I make the birthday ones for all my friends and family on FB.
They love it and so do I.
It would be nice if you had more dancing singing videos to choose from though!
Just a suggestion.
Thank you for all you do!
Kathleen

Date of experience: May 25, 2016
Connecticut
2 reviews
1 helpful vote
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So much fun!
June 2, 2016

I love the Jib Jab experience, the possibilities are endless, and always funny!
They have a great support team as well, with prompt and courteous service, whether it's with billing, viewing or trouble shooting they are always ready to help with a quick response time.

Date of experience: May 31, 2016
North Carolina
1 review
0 helpful votes
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I've used Jib Jab for years... it's always a fun way to entertain friends and family... and they are always creating new content for customers to use. I had a payment problem pop up and their customer service handled it great... prompt and professional service.

Date of experience: April 3, 2020
New York
1 review
0 helpful votes
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Made my friend's day in the hospital
December 30, 2016

A friend of ours had a stroke just before Christmas. He was in a hospital on Christmas Day. We made a couple JibJab videos before we visited. It was pretty easy to do once I got the hang of it. At the hospital, we then showed him the videos on our phone. He was laughing so hard. He said "This is what I need to help recover. Could you make one everyday?" I said "I think they have 1,200 of them, so sure!"

Date of experience: December 28, 2016
Canada
1 review
0 helpful votes
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Mother's Day JibJabs
May 23, 2017

I quite enjoyed the selection of Mother's Day jibjabs and was able to bring some serious laughs to my mom and her friends. I look forward to using jib jab more as it is a great way to go green and not buy cards.

Date of experience: May 21, 2017
Pennsylvania
1 review
0 helpful votes
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Not working properly
March 20, 2017

I've used the site three times. First time was uneventful. Second two times I was unable to use the card in which a face is inserted. This was after many tries in each case. PLUS, there was no way to get assistance.

Date of experience: March 18, 2017
Tennessee
1 review
0 helpful votes
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Love it, as always!
December 18, 2016

My family and I get the biggest kick out of this app. We used to just use the website but now that there is an app as well as stickers for my iPhone, I couldn't be more thrilled. Thank you for keeping us entertained!

Date of experience: December 16, 2016
Texas
1 review
0 helpful votes
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Paid subscription, can't access my account
December 21, 2016

I had so much fun with the Jibjab website that I decided to purchase a membership. The next day I tried to access my account but it didn't recognize my password or even my email. I emailed support but I haven't heard from them in 2 days already. I don't think I'll keep my account.

Date of experience: December 19, 2016
California
1 review
0 helpful votes
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Magical experience
December 29, 2016

I lead a theater arts program for adults with special needs, and this program has been a fantastic way for our performers to envision themselves in a variety of fun experiences. They thoroughly enjoy watching themselves, and we use the program constantly--

Date of experience: December 27, 2016
New York
4 reviews
0 helpful votes
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Funny greetings
April 23, 2017

I have had much fun with creating greeting cards with this web site. My grandson, age 7 thoroughly enjoys making them with me, and receiving them. Easy to use and I like the fact the photos remain in history on the account.

Date of experience: April 21, 2017
GB
1 review
0 helpful votes
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Great Fun for all The Family Site
January 5, 2017

Have, nt laughed so much for ages. Worth every penny of annual subscription. Surprises all the Family with really funny singing /dancing and seasonal fun video excerts. Would and have recommend to Family and Friends, and get asked how I make these video, s.

Date of experience: January 3, 2017
California
1 review
0 helpful votes
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Jib Sad
May 8, 2017

As funny as I thought the videos were neither person I sent to via Facebook were able to open, so it was completely deflating. Then I write this review I have to pick cars in boxes. Pretty disappointing thus far, bummer. :(

Date of experience: May 6, 2017
Nevada
1 review
3 helpful votes
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I too had forgotten about having a subscription to Jibjab. Right up until I saw the charge for service on my credit card bill! After I changed my password (because I had no idea of what it could be) I went to their website and unsubscribed, The website said that I could expect resolution in 48 hours or less. I received an email in less than 48 minutes! My subscription was cancelled without argument and I was given a refund... no problem. That is real customer service and greatly appreciated.

Date of experience: March 26, 2019
Australia
1 review
0 helpful votes
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Prompt response
January 1, 2020

I was dealt with promptly and politely when requesting a refund and cancellation of my account. I was unaware this account was still active. This has now been resolved.
I enjoyed using JibJab, but have no use for it at this time. I won't hesitate to reuse it in the future should I require it.

Date of experience: January 1, 2020
New York
1 review
0 helpful votes
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Great
June 21, 2017

My dad loved the card and showed everyone it 3 times in a row. He thought it was very cute and funny and was not expecting a card at all. I thought there were good selections and enough to choose from. It sucks that there are none for free but it got the job done.

Date of experience: June 19, 2017
Minnesota
1 review
0 helpful votes
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LMAO
February 22, 2017

I surprised a friend with one card and it spread like wild fire to out other friends wanting to know how I did it.
The website makes it real easy to do and lots to choose from.
Since then I have made tons more and have sent them out.
It's fun to make people laugh!

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Too expensive
February 22, 2017

I felt manipulated into an annual auto-renewing contract. Didn't much like that. After I created something I was able to view half and then told I needed to pay for a year to view the rest. Ugh. It used to be free.

Date of experience: February 20, 2017
Utah
1 review
0 helpful votes
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Excellent customer service
December 16, 2017

I was not aware I was still on auto payment schedule. When I sent email to ask to be cancelled, not only did they respond within minutes, but they refunded my payment immediately without any hassle. Such amazing service! Thank you :)

Date of experience: December 14, 2017
Spain
1 review
0 helpful votes
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Funny and real good idea
December 13, 2016

It is more difficult to work with the character's faces than before. I liked the way to work with them 4 years ago. Somethings should get better, for example, the mouths. And I would like to find a wider range of Christmas videos. Many of them are from previous years. More innovation would be appreciated.

Date of experience: December 11, 2016

Overview

JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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