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JibJab

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Illinois
1 review
17 helpful votes
Follow Ingrid Y.
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This site sucks
December 16, 2014

This site sucks. I paid for a whole year on November, 2013. That was dumb. It was 10 bucks to join the site, I created a few cards for the holiday last Xmas and some for halloween this year and boom when I tried creating a xmas card this year it asked for money again. This monthly subscription thing is a rip off. And the selection of videos are so limited. There isn't a lot of new stuff and it's not creative.

Date of experience: December 16, 2014
GB
1 review
0 helpful votes
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Outstanding reaction in no time
January 1, 2017

There was a misunderstanding from my side on the subscription monthly fees, so i paid a yearly fees while i thought its monthly fees, so i recalled this action and asked for a refund, within 2 days i had what i have paid in my bank account without a single question mark and with extreme understanding, thanks to Jib Jab

Date of experience: December 30, 2016
North Dakota
2 reviews
0 helpful votes
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They were great people.
January 19, 2017

We used Jib Jab and it was fun. Over time I did not have time for it. We got an auto renewal charge for $18. I asked to get it cancelled and my charges credited back to my card. It was done within hours. Very pleased with these people. I highly recommend Jib Jab if you are into that stuff.

Date of experience: January 17, 2017
North Carolina
1 review
0 helpful votes
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Very funny and great customer service!
March 19, 2016

I came across the site and wanted to use it to send a card to my wife. I found a perfect card, but realized later that it was only available to members. Once I learned how much it costs (which is very reasonable) I decided to join. At this point, I experience problems in attempting to sign up, as the site page was not showing properly. I suspected it was because I was on my work computer and network. So after a few failed attempts, I called technical support. After I explained the situation and that it was probably my work network, the support person apologized despite it not being their fault, and then he upgraded me to a year membership for my trouble. I was shocked and very happy. What fantastic customer support. And the card was a HUGE hit with my wife!

Date of experience: March 19, 2016
Kentucky
1 review
0 helpful votes
Follow Deanie H.
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The selection was so so
September 27, 2016

I was didn't think there was a good variety of birthday cards to choose from but I did find one that worked. I think the price per year is rather high for the limited selection. The only thing I really did like was the easy set up process. I will give it another chance but if I only find a single card that I feel I'm settling for I will cancel my account.

Date of experience: September 25, 2016
Georgia
1 review
0 helpful votes
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Price
June 24, 2017

I felt I was tricked. I only wanted to "buy" one e-card and thought it was going to be $1.50. I have used them in the past and they have always been free but decided to just suck it up and pay the $1.50. Little did I know that I was going to be charged for a whole year... $18 when I will most likely never use it again. That is ridiculous.

Date of experience: June 22, 2017
France
1 review
0 helpful votes
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Fun way to send e cards
December 29, 2016

This is a fun way of sending an e card as you can personalise it by adding your own 'faces' to the characters. Take your own photos and use the faces. The only downside is there isn't a lot of choice of cards and as I have been using jib jab for a while I think it is about time they added a lot more options.

Date of experience: December 27, 2016
Mauritius
1 review
0 helpful votes
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REPITION
May 11, 2017

I was a member a couple years ago, and let it lapse. Recently i wanted a special card for someone, I decided to try again. There were SO many designs there that had not been changed in the length of time i was gone. The one i really liked, required a membership to use. I am not happy with the membership and have been considering cancelling.

Date of experience: May 9, 2017
District of Columbia
1 review
0 helpful votes
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Great fun, and it's so easy!
July 14, 2016

My wife and I wanted to get off an anniversary greeting to a close couple. They live down the hall in our condo, but we wanted something a bit special. The husband is a computer specialist, so we thought something silly along that line would be appropriate. We chose Samba, because it was so darn silly! We are expecting something back from them on jib-jab in the future.

Date of experience: July 11, 2016
Canada
1 review
0 helpful votes
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Honest Organization you can trust
November 29, 2016

Im not always comfortable with signing on to an organization online., especially automatic renewal. I had used Jib Jab for over a year and noticed my Paypal was debited annually for this service. I contacted Jib Jab and received a refund within a day! I was not expecting such fast service. Their on line service is very easy and accommodating to use.

Date of experience: November 27, 2016
Indiana
1 review
0 helpful votes
Follow Deborah W.
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I had signed up for an acct with JibJab, but soon realized that now was not a good time. I did use the service and created one card. I contacted customer service for a refund, thinking it would take a few days since it was the weekend. Got an immediate response, within a couple of hours, that the refund had been processed. I was impressed. No one trying to hassle me. When I am in a better position will use the site again. I love the cards. Thank you.

Date of experience: July 11, 2020
New Zealand
1 review
0 helpful votes
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Jibjab stand by there word
May 26, 2017

Paid for membership but would not work on my computer I was a member a few years ago no problem loved it they have giving me a refund hopefully when I get a better computer it will work thanks for all the help you are a great firm

Date of experience: May 24, 2017
Canada
1 review
0 helpful votes
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Not bad
December 17, 2016

Been using jib jab for quite a while and works great. Price is reasonable although I wish I didn't have to refill my credit card info every time I want to download a movie I made. I would be receptive to buying a package and go from there.

Date of experience: December 15, 2016
Michigan
2 reviews
0 helpful votes
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I want to cancel
March 22, 2017

Please cancel me out I don't want to be a member any longer. I've sent several emails already and see no one has read them or chose to ignore them. What's next for me to cancel my subscription with you guys?
Please cancel me
Thank you
Kim Ott

Date of experience: March 20, 2017
Washington
1 review
0 helpful votes
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Thw interface on the site, with face selection and mouth vectors, was easy to navigate and very user friendly. On the other hand, card by card or a full year are very limited plan types - it almost prevented my purchase, but JibJab has a corner on this market.

Date of experience: August 30, 2016
New Zealand
1 review
1 helpful vote
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Site down
August 11, 2017

We' i send someone a birthday and they can't get it all day. The Jib Jab site is down and has been now for a long time. Sent my friend a dud
Happy Birhday! Here's a dud mate. Enjoy. Maybe tomorrow it will be up. Or next birthday.

Date of experience: August 9, 2017
Italy
1 review
0 helpful votes
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Membership auto-renewal
July 9, 2016

The site and the videos are cool but I'm very disappointed because when you want to become a member you are forced to have auto-renewal enabled.
I think this is not fair, some credit cards are blocked in these cases if the site is not verified (like yours).

Date of experience: July 7, 2016
Australia
3 reviews
0 helpful votes
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Fabulous!
January 17, 2017

Fun and quirky idea for those who have everything. A personalised card is a great way to let your recipient know that you are special to them. It puts a smile on their face to think you took the time to make an individual card just for them.

Date of experience: January 15, 2017
California
1 review
0 helpful votes
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Sad but had to do it
February 26, 2018

I was excited to use this service to enjoy sending cards. However, The site did not work for me. I made and sent 3 cards. 2 never were received and the valentine card i had scheduled for valentines day came 4 days later. I was a bit disappointed for sure. In requesting a refund, I had no hassle and they were apologetic and complied.

Date of experience: February 24, 2018
Tennessee
1 review
0 helpful votes
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Unsubscribe Easily
March 5, 2018

Needed to tighten the financial belt and asked to unsubscribe from Jibjab, figuring I would have to jump thru hoops to do it. NO! Easy as pie - sent my request and was answered and acted on promptly. Thanks, Jibjab, I'll be back later cuz I love this site.

Date of experience: March 3, 2018

Overview

JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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