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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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New York
1 review
0 helpful votes
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Great option on jibjab
May 25, 2016

Loved the choices - was able to choose something perfect for my needs.

Date of experience: May 23, 2016
Michigan
1 review
0 helpful votes
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Love love love jib jab!
May 26, 2016

JibJab has been awesome, especially to send as birthday "cards" to our customers. It is a little something special without spending a lot of money! What a great idea, easy to use and oh so funny!

Date of experience: May 23, 2016
Alaska
1 review
0 helpful votes
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Happy Birthday Son
May 26, 2016

I was most impressed by how easy it was to make! Only confusing part was that I'm not sure it allowed me to pick the charge for one month or for a year... will check my acct!

Date of experience: May 23, 2016
California
1 review
0 helpful votes
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Well done but a bit expensive
May 25, 2016

I wanted one card but ended up paying for a year. The e card was great.

Date of experience: May 23, 2016
Oregon
1 review
0 helpful votes
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Took me almost an hour to figure out, through their disorganized instructions and clicking links to get my credit card to work in getting started with my new account. Finally it worked, but was a loooong hassle to GET STARTED. After that it worked fine, but 1 hour?

Date of experience: May 23, 2016
Georgia
1 review
0 helpful votes
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Jib jab prankster
May 25, 2016

Nothing like making people laugh at their own expense! Great app!

Date of experience: May 23, 2016
Virginia
1 review
0 helpful votes
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Needs more videos
May 25, 2016

Excellent quality of videos and funny songs but need more! Feels like I am recycling it for my friends.

Date of experience: May 23, 2016
New York
1 review
0 helpful votes
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Fun
May 25, 2016

Used this for work instead of buying a card that you know they will toss away anyway. Tons of laugh and fun!

Date of experience: May 23, 2016
Virginia
1 review
0 helpful votes
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JibJab experience
May 25, 2016

It's realy fun to use JibJab ecards and video's. My friends liked it also. The only thing I did not like was the poor video quality. Also the frame rate does not match with the european TV systems. That's why I rank JibJab with 3 stars.

Date of experience: May 23, 2016
Pennsylvania
1 review
1 helpful vote
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So Much Fun!
May 25, 2016

After I got used to how everything worked, it was a very pleasant experience. The cards are so cute. I easily found the appropriate one for the people that I needed them for. Those who received them were delighted as well.

Date of experience: May 22, 2016
Massachusetts
1 review
0 helpful votes
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Card
May 25, 2016

The card is easy and fun to create.

When the recipient clicks on the card, she is redirected to the JibJab site in which the card "comes to life." That's fine; however, the site includes an advertisement for JibJab

Date of experience: May 22, 2016
Alessandra S. — JibJab Rep
over a year old

Hi Maurene – Hmm, we don't run ads on JibJab.com! I'd love to hear more on what your friend saw. Could you let us know at help@jibjab.com? Thanks!

California
1 review
0 helpful votes
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Too funny!
May 25, 2016

I always loved getting jibjab cards and decided to give one to my sister. She loved it! This goes over very well with my crazy family:-)

Date of experience: May 22, 2016
Australia
1 review
0 helpful votes
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Love jib jab. My only complaint (if I'm being pedantic) is that I really would like to have a larger choice of dance videos that I can put friends' faces on. I used just about all the good ones at least once last year, so need some new choices to avoid sending the same card(s) again this year :)

Date of experience: May 22, 2016
Thailand
1 review
0 helpful votes
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Doesn't work overseas
May 25, 2016

The website first accepted my payment before telling me I could not use the site in my country of residence. Would have been nice to know that beforehand, as it caused me wasted time going through PayPal again to cancel payment.

Date of experience: May 22, 2016
Kansas
1 review
0 helpful votes
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Fun and Funny
May 25, 2016

Not only are the JibJab videos hilarious, they are easy and fun to compose. Couldn't be easier to entertain your family and friends

Date of experience: May 22, 2016
Maine
1 review
0 helpful votes
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My good time w/jibjab
May 25, 2016

I just love sending cards to all my friends and family. Thank you for making it so
Easy

Date of experience: May 22, 2016
Alessandra S. — JibJab Rep
over a year old

Hi Leona – Glad to hear it, but sad to see the one-star review! Let us know if there's anything we can do better. :)

North Carolina
1 review
0 helpful votes
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It's ok
May 25, 2016

I wish there was a way to pay per month instead of by year.

Date of experience: May 22, 2016
Alessandra S. — JibJab Rep
over a year old

Hi Serge – We offer a monthly JibJab membership in our iPhone app! :)

GB
1 review
0 helpful votes
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Cant just pay to send one video, they take $18 upfront, and then when you go to send the video on the important day conveniently the site is down... Absolutely fuming. Sent an email requesting a refund, no reply.

Date of experience: May 22, 2016
Texas
1 review
0 helpful votes
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I was experimenting with a video and it said it was $1.56. It asked if I wanted to pay through Anazon. I said yes and it charged me $18.00.

Date of experience: May 22, 2016
France
1 review
0 helpful votes
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Satisfied :)
May 25, 2016

Fun
Was a bit confusing to choose the faces and then have to change them again and starting all anew or not being able to change again the faces/

Date of experience: May 22, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA