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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Loved the choices - was able to choose something perfect for my needs.
JibJab has been awesome, especially to send as birthday "cards" to our customers. It is a little something special without spending a lot of money! What a great idea, easy to use and oh so funny!
I was most impressed by how easy it was to make! Only confusing part was that I'm not sure it allowed me to pick the charge for one month or for a year... will check my acct!
I wanted one card but ended up paying for a year. The e card was great.
Took me almost an hour to figure out, through their disorganized instructions and clicking links to get my credit card to work in getting started with my new account. Finally it worked, but was a loooong hassle to GET STARTED. After that it worked fine, but 1 hour?
Excellent quality of videos and funny songs but need more! Feels like I am recycling it for my friends.
It's realy fun to use JibJab ecards and video's. My friends liked it also. The only thing I did not like was the poor video quality. Also the frame rate does not match with the european TV systems. That's why I rank JibJab with 3 stars.
After I got used to how everything worked, it was a very pleasant experience. The cards are so cute. I easily found the appropriate one for the people that I needed them for. Those who received them were delighted as well.
The card is easy and fun to create.
When the recipient clicks on the card, she is redirected to the JibJab site in which the card "comes to life." That's fine; however, the site includes an advertisement for JibJab
I always loved getting jibjab cards and decided to give one to my sister. She loved it! This goes over very well with my crazy family:-)
Love jib jab. My only complaint (if I'm being pedantic) is that I really would like to have a larger choice of dance videos that I can put friends' faces on. I used just about all the good ones at least once last year, so need some new choices to avoid sending the same card(s) again this year :)
The website first accepted my payment before telling me I could not use the site in my country of residence. Would have been nice to know that beforehand, as it caused me wasted time going through PayPal again to cancel payment.
Not only are the JibJab videos hilarious, they are easy and fun to compose. Couldn't be easier to entertain your family and friends
I just love sending cards to all my friends and family. Thank you for making it so
Easy
Hi Leona – Glad to hear it, but sad to see the one-star review! Let us know if there's anything we can do better. :)
I wish there was a way to pay per month instead of by year.
Hi Serge – We offer a monthly JibJab membership in our iPhone app! :)
Cant just pay to send one video, they take $18 upfront, and then when you go to send the video on the important day conveniently the site is down... Absolutely fuming. Sent an email requesting a refund, no reply.
Fun
Was a bit confusing to choose the faces and then have to change them again and starting all anew or not being able to change again the faces/
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Hi Maurene – Hmm, we don't run ads on JibJab.com! I'd love to hear more on what your friend saw. Could you let us know at help@jibjab.com? Thanks!