On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I couldn't find a video that I liked. Plus you charged me for an entire year and I thought I was just signing up for one month and I'd see if I wanted to renew. I would appreciate a refund and cancellation of my subscription. Thanks.
Hi Marva – Can we hear some more about this issue? Feel free to email us at help@jibjab.com. Thanks!
It was easy and fast to send some friend and relatives a last minute birthday card with Jib Jab. I'll be using Jib Jab again soon.
I was bored at the office so I decided to do a video with my son and niece doing the tango. It was hilarious! Next time it will be my boss, LOL!
Sent a singing dancing ecard to my stepdad for his birthday. Everyone thought it was hilarious, and even his workplace have used it on their LinkedIn page. Will be making the most of my subscription and everyone I know will be getting a JibJab ecard on their birthday!
... with his card that he shared it with 25 different people... a true indicator of the JibJab's effectiveness. Great fun for everyone. Love the site!
Sólo está en inglés
No se dejan descargar los vídeos para enviarlos por whatsapp
I would like to see more cards in which the sender can cast their own face on the casting cards, not the receiver's face.
Hi Anthony – You can add any face you want to our videos! :) If you need help, let us know – help@jibjab.com. Thanks!
I uploaded my photo but the final card that was sent did not show me - the recipient was disappointed and I was frustrated, and 1.99$ poorer. I am a versatile Mac user, I should add.
Hi Petra – This doesn't sound right. Can you email us with more information on the issue at help@jibjab.com? Thanks!
Enjoy the site but need more dance videos to chose from on regular basis, renew them from time to time
The last card I made was copied to my husband and he never got it. It's too late now, but I showed him the email address I had put for him, and it was correct. I also never heard from the recipient of the one I sent in March. I I think she would have thanked me or mentioned it if she had received it.
Your billing process is a total scam. Sorry I fell for it. You all suck. You could have kept me for a customer if you weren't such $#*!s.
Did not realize they would bill me 18.00 for a year, and set it up recurring indefinitely until I figure out how to cancel it! Will never use this service again for that reason.
It was fun making the video. Very easy to clip heads and paste. Thanks for the fun!
I like the JibJab site for the video musical cards.
It's a lot of fun.
It's a shame you did not create the annual review for 2015.
Good experience with solving problem with them,, Very helpful
Sent 3 cards-all had to be resent. Cards were well appreciated, but lost the surprise effect because they didn't arrive 1st effort.
More variety and the ability to alter the number of faces in the card
Enjoyed the birthday card that I made for my husband. Was very funny.
I truly got a huge laugh (along with the recipient & my children).
The only downfall is that you have to pay $18 upfront for the services. I would be a lot happier if you were able to charge a small amount for a card, but besides that it was great.
Hi Kristin - We offer monthly memberships in our iPhone app for $2.99! :D
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Hi Karen – No problem. Can you email us at help@jibjab.com so we can track down your account? Thanks!