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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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District of Columbia
1 review
0 helpful votes
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Unhappy customer
May 24, 2016

I couldn't find a video that I liked. Plus you charged me for an entire year and I thought I was just signing up for one month and I'd see if I wanted to renew. I would appreciate a refund and cancellation of my subscription. Thanks.

Date of experience: May 21, 2016
Alessandra S. JibJab Rep
over a year old

Hi Karen – No problem. Can you email us at help@jibjab.com so we can track down your account? Thanks!

Illinois
1 review
0 helpful votes
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False results
May 24, 2016

The pictures I entered were not used on birthday greeting

Date of experience: May 21, 2016
Alessandra S. JibJab Rep
over a year old

Hi Marva – Can we hear some more about this issue? Feel free to email us at help@jibjab.com. Thanks!

New Jersey
1 review
0 helpful votes
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Easy Funny Birthday Greetings
May 24, 2016

It was easy and fast to send some friend and relatives a last minute birthday card with Jib Jab. I'll be using Jib Jab again soon.

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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Good humor for bad days!
May 24, 2016

I was bored at the office so I decided to do a video with my son and niece doing the tango. It was hilarious! Next time it will be my boss, LOL!

Date of experience: May 21, 2016
GB
1 review
0 helpful votes
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Love it
May 24, 2016

Sent a singing dancing ecard to my stepdad for his birthday. Everyone thought it was hilarious, and even his workplace have used it on their LinkedIn page. Will be making the most of my subscription and everyone I know will be getting a JibJab ecard on their birthday!

Date of experience: May 21, 2016
New York
1 review
0 helpful votes
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... with his card that he shared it with 25 different people... a true indicator of the JibJab's effectiveness. Great fun for everyone. Love the site!

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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No se dejan descargar
May 24, 2016

Sólo está en inglés
No se dejan descargar los vídeos para enviarlos por whatsapp

Date of experience: May 21, 2016
Missouri
2 reviews
0 helpful votes
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LIMITING CASTING
May 24, 2016

I would like to see more cards in which the sender can cast their own face on the casting cards, not the receiver's face.

Date of experience: May 21, 2016
Alessandra S. JibJab Rep
over a year old

Hi Anthony – You can add any face you want to our videos! :) If you need help, let us know – help@jibjab.com. Thanks!

Germany
1 review
0 helpful votes
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Didn't work
May 24, 2016

I uploaded my photo but the final card that was sent did not show me - the recipient was disappointed and I was frustrated, and 1.99$ poorer. I am a versatile Mac user, I should add.

Date of experience: May 21, 2016
Alessandra S. JibJab Rep
over a year old

Hi Petra – This doesn't sound right. Can you email us with more information on the issue at help@jibjab.com? Thanks!

New Jersey
1 review
0 helpful votes
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New dances
May 25, 2016

Enjoy the site but need more dance videos to chose from on regular basis, renew them from time to time

Date of experience: May 21, 2016
Illinois
1 review
0 helpful votes
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Missed email
May 25, 2016

The last card I made was copied to my husband and he never got it. It's too late now, but I showed him the email address I had put for him, and it was correct. I also never heard from the recipient of the one I sent in March. I I think she would have thanked me or mentioned it if she had received it.

Date of experience: May 21, 2016
New York
1 review
1 helpful vote
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A scam
May 24, 2016

Your billing process is a total scam. Sorry I fell for it. You all suck. You could have kept me for a customer if you weren't such $#*!s.

Date of experience: May 21, 2016
Massachusetts
2 reviews
1 helpful vote
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Did not realize they would bill me 18.00 for a year, and set it up recurring indefinitely until I figure out how to cancel it! Will never use this service again for that reason.

Date of experience: May 20, 2016
Colorado
1 review
0 helpful votes
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Derrek's video
May 24, 2016

It was fun making the video. Very easy to clip heads and paste. Thanks for the fun!

Date of experience: May 20, 2016
California
1 review
0 helpful votes
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I like the JibJab site for the video musical cards.
It's a lot of fun.
It's a shame you did not create the annual review for 2015.

Date of experience: May 20, 2016
California
1 review
0 helpful votes
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Good experience
May 24, 2016

Good experience with solving problem with them,, Very helpful

Date of experience: May 20, 2016
Canada
1 review
0 helpful votes
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Sent 3 cards-all had to be resent. Cards were well appreciated, but lost the surprise effect because they didn't arrive 1st effort.

Date of experience: May 20, 2016
South Carolina
1 review
0 helpful votes
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Variety and cast flexibility
May 23, 2016

More variety and the ability to alter the number of faces in the card

Date of experience: May 20, 2016
Australia
1 review
0 helpful votes
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Laughed my head off
May 23, 2016

Enjoyed the birthday card that I made for my husband. Was very funny.

Date of experience: May 20, 2016
Colorado
1 review
0 helpful votes
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HAPPY video Jibjab
May 23, 2016

I truly got a huge laugh (along with the recipient & my children).
The only downfall is that you have to pay $18 upfront for the services. I would be a lot happier if you were able to charge a small amount for a card, but besides that it was great.

Date of experience: May 20, 2016
Alessandra S. JibJab Rep
over a year old

Hi Kristin - We offer monthly memberships in our iPhone app for $2.99! :D

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA