On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
As a new user to JibJab, I of course have a learning curve so-to-speak regarding making entertaining & quality work. That being said, I have been disappointed at the ability to change faces properly, etc. I would like to see greater ability for manipulating the various features.
JibJab was easy to work with when canceling a recurring payment and refunding my money. Very prompt and courteous.
Super easy to understand user interface with great results. My recipient said "I had to pick myself off the floor laughing."
I've had so much fun using this website to create ecards for family and friends, and everyone who's received one has just been bowled over by how funny they are. I decided to become a member because I needed a quick card, and figured I would cancel my membership after the first year, but it's become such a valuable, handy site that I've used it many times! I've never had any issues with the site, but decided just to write a silly email to the support team last week, for fun. I received a prompt reply, even though I had no real issues. The site is fun, and the people who work there seem to be a lot of fun, too. I would highly recommend JibJab to anyone who wants to send something more unique and personal than a regular ecard!
JibJab is a fun site, and the staff is very professional and and attentive to your needs. JibJab is one you can trust!
My birthday person said they got the message but not the video. Wht is that and how can I know next time.
We can help you figure that out – can you email help@jibjab.com? Thanks!
It was much easier than I thought it would be. My 12 year old son did the photo cropping and manipulating with ease, probably better than I would have done.
First, the Jib Jab was never delivered to the email address that I recorded for it to be sent to. Secondly, I was joining for the first time, and the price was advertised as a monthly rate, so I assumed that that's all I would be charged at first. Should have read the fine print apparently, as I instead was charged $18 up front (the annual rate) for a card that didn't even get delivered!
I love most of the videos. I find myself checking for new ones all the time. The best part is sharing what you created and watching everyone laugh.
JibJab is always my turn to for any occasion that I need to send a card on! I can't wait until there are more birthday songs uploaded to create cards to! I will always recommend JibJab!
I created a birthday card for a co-worker who loves JibJab - I personally always thought the cards were free so was shocked when I had to buy a year membership, but that's not my concern. My concern is I tried emailing the card to myself at my work address first, and I did not recieve it. I checked junk and spam folders and it wasn't there. I then tried emailing the card to my personal gmail account (twice), and again never received it not even in junk folders. I ended up taking a screenshot of the card and hyperlinking the image in an email and sending it to her that way. I'm glad I tested it before just sending it to her otherwise I'd feel like a bad co-worker not sending a birthday card. I'd like to cancel my year membership also but am not sure how. Wish I had just sent a regular card.
I'm so sorry, Kati. We haven't seen any issues with card delivery lately, so I wonder if this could have been related to a firewall at work. Regardless, we want to help make this right – could you please email us at help@jibjab.com so we can track down your account? Thanks.
What a fun experience, our daughter loves her card, and we would not hesitate to use JibJab again to send e cards to friends and family.
Dorothy
It's fun and easy, and makes everyone we share them with's day! Great family computer fun filled with giggles galore!
Fun times with three pics and vids. Makes quick birthday videos when you need them in a hurry
I somehow messed up my password and couldn't login to JibJab. Unfortunately it was over the weekend and I had to get a card out, so I had no choice but to open a new account. I contacted JibJab and received a great response. Not only was my password reset, but I was refunded the fee for the second account. Great job, JibJab! My only complaint is that I wish there had been a way to simply reset my password without having to go through customer service.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the thoughtful comment, Michael.