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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I make the birthday ones for all my friends and family on FB.
They love it and so do I.
It would be nice if you had more dancing singing videos to choose from though!
Just a suggestion.
Thank you for all you do!
Kathleen
The first video I used was awesome. Possibly because I had the bday persons picture. The second video, I had no available picture and it seemed to me the choices were lacking. I understand there are some people who complain about any and every thing and you can't always please. The 2nd intended recipient is mid 50's and overweight. Most of the available choices that were not for younger people would have been cutting and degrading... not my choice for a well intended bday offering. Possibly a little more variety would help. I like the idea of the site and since I'm stuck in a wheelchair, it's quite convenient. Just begging for more variety and possibly inclusion of a few of the more prevalent races living here. I'm friends with people from several ethnic backgrounds. I'm sure you are interested in your site growing and I intend to do my part to help by using it for the majority of my well wishing to the people I know on all occasions. As convenient as the service is, I'm sure many of them will become members as well. Thank you.
I was looking for online greeting cards to send when I remembered a friend had sent me themselves as the Easter Bunny. Easy decision and much much more fun than other egreetings.
Glad you use paypal l
I have amazed my friends with my ability to
Make them laugh.
Always a good thing.
Reminder - great!
On time to rectify - thanks!
Better still everyone loves the personalized ones.
... funny 100%, well done JibJab Team! Good luck on future and i waiting new funny experiences with you on the future!
The card was fine. But I noticed that you set up an auto payment. I do not believe i gave you permission to do that. I have cancelled the auto payment. This is a sleazy way of doing business.
Hi David – Sorry to hear that. :( We can make it right. Can you email help@jibjab.com? Thanks.
Just brilliant.
But could be improved if NOT occasion specific but with option to add the ocassion. So instead of having birthday ones, just let me decide at the end if I want it to be for a birthday, anniversary or just bold script to send a message.
Fun - and my friends loved Jib Jab! Wish there was greater selections.
So happy to experience something humorous and not vulgar! Thank you!
I'm very disappointed. My card didn't get to the recipient. I tried sending it twice and I verified the email address. I also sent it to another email address to be sure and it didn't ge there either. I will be withdrawing my subscription
Creative and funny! Love to surprise coworkers. Always breaks the ice and makes everyone laugh. It's contagious!
1. My message did not get sent on the day that JibJab said. I got a message saying that it was sent but the person I sent it to said he never received it. Two days later after I repeatedly tried to send the message, he finally received it--with the video but my written message (birthday greeting) never did get through. I am very unhappy with this service and would like to discontinue it. I also don't appreciate that you automatically set it up as an automatic yearly renewal. Now I'm going to have to go through the hassle of getting my yearly renewal cancelled.
Hi Francis – I'm so sorry to hear this! :( Can you email us at help@jibjab.com? We'll make it right. Thanks.
I am glad I have a way to make my friends laugh at themselves., and send them greetings that will make them laugh and brighten their day.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the thoughtful comment and feedback, Paul! :)