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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Fun to make their cards. I had a date problem and customer service followed up until they knew I had gotten it all settled.
I got this message about the change this morning from Visa about the charge from you. I had no idea that I had some kind of subscription, so took contact with your support.
I sent a ticket, but then I also found a number to call in the charge to the Visa card.
Devonne handled the issue really well, canceled for me and set up the return of my money.
I have two issues for you.
1. I listened to the message " 1 minute until your turn" for about 20 minutes. A bit irritating, but not a big deal, since I am retired
2. Could not get my email address to be recognized to log in. Devote confirmed I used the correct email
My payment seemed to not go thru although I had an email confirmation. Jib Jab was on the job instantlyj and made it possible to make my video right away. Thanx Jib Jab.
The account representative who took care of me, and solved my problem IMMEDIATELY, was totally professional. Never once did he make me feel dumb or stupid, just did what he did to assist me in the nicest manner possible. Thank you for hiring and training so well.
Multiple Videos, after being emailed were never riecieved.
Your siter doesnt recall emails previosly used... and have to reenter the same emails over and over again.
I sent one video of my Daughter, and she recieved a Completely different Video that was not hers?
You have Bugs and Issues to resolve til then I not interested
Sorry to hear about that, Rudy – we'd be happy to work through these issues with you. You can always reach out at help@jibjab.com. Thanks!
Made a few cards and got a few laughs. For the price, especially if I use it more this year, pretty decent cost.
No funciona mi cuenta y ya le pague por paypal
Wish there were more multiperson options. There seem to be a lot of 1 person ones
Great program! Only a small handful of the bathroom- type humor is too raw.
My husband received a JibJab card for his birthday that was hilarious, and I wanted to be able to send cards to my family since they live across the country. Making the cards is easy and fun and everyone loves them. At $18 a year, you can send as many cards as you want. That would only get you 4-5 Hallmark cards with postage (MAYBE). Hopefully JibJab keeps adding new cards so I don't have to repeat any of them.
I send ALOT of virtual cards and this gives you a great way to really personalize & make each unique.
Although they have a good selection, it wont be enough for me unless even more are added.
Overall its a great service that has easy to use tools than anyone can use!
Great site just needs to update more to be perfect
There needs to be more to offer for women recipients. Most videos and photos are for boys and men. I'll bet most purchases are by women also.
I sent cards to at least 11 people but only 2 people responded. There's no way of knowing (except if I ask them) if they actually received the cards. I expected more input from those who should have received the cards. I'm sorry, but I feel cheated and I would expect you to return my money. At least you could show who actually read their mail so that I'd know if they received it or not.
Hi Mae – You can always track the status of your cards in your account under "My eCards" -> "Track This eCard." Let us know if we can help in any other way! Thanks.
I am not very computer literate but this is easy to use. Very intuitive and lots of fun.
I had a subscription renewal question.
I sent an email, and got a very prompt reply with a very satisfactory response!
I've subscribed for a number of years. My middle school students love it when I put them into a dance video!
I did buy it so i could download then i found out that you have too pay more for that...
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
:D Let us know if you ever need help!