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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I thought I was purchasing 1 card & found I was signed up for a recurring payment of $18 - I would like a refund please.
Le prix etait de 1euros on ma prelever 20 euros abonnement annuel en plus. C etai preciser nul par
Hi Priss – Sorry to hear that. We're happy to get you taken care of – please email help@jibjab.com. Thanks!
I subscribed to JibJab and I love the added benefits to the paid subscription. Thank you.
Your system is apparently based on the principle that a company's business is founded on providing a total service to customers. A service that does not stop or cease at the stores front door. Most internet companies i have used apparently do not realize this... perhaps since they do not have face to face with customers. My complements to Jib Jab for selling a COMPLETE PRODUCT--the inclusion of after sales service. Jib Jab strategy is sound and will continue to build upon its existing customer base due to its recognition that on line relationships require easy for the customer sales follow up as extended to me. Thank You for extended great after sale service! Without my contact info you can circulate internally this recognition memo to all your deserving employees. Regards,. Stoney Wilson
Thank you so much, Stoney! :D
I have made videos about US politics of Republicans and Democrats. Thanks so much.
Was a little frustrated trying to find a birthday card to send to granddaughter where both my husband and I were singing and dancing happy birthday. Never did find what I had in my head. Seems you should be able to select how many are going to be personalized in the video. It was still fun.
The video e card never made it to the recipient. I checked to see if I had the correct email address. Checked his spam folder and attempted several times to resend. I finally forwarded the version sent to my email. A lot of work. Very expensive
Jib Jab needs a better selection of birthday jib jabs. Some of them are pretty corny and I ended up using one I had used before.
Thanks for letting us know, Cheryl.
I wish there were more kids videos where you can put an entire family in a family friendly video. I was looking for something for a 12 yr old happy birthday and there wasn't much to choose from. Too Adult sexual content!
It is so refreshing to use JibJab. Their site is easy to use and their vast card selection caters for all ages and all styles of greetings.
Thank you. Keep up the good work JibJab!
Ever since my brother told me about you, I switched from my previous card service and I have been thrilled.
Awesome! Thanks so much, Amy!
Although it was not clear that I was buying the whole year.
See title line. Built, bought and sent an e-card and it was never delivered to the intended recipient. It was a valid email address.
Canceled subscription as a result.
I do love your site, but there are not enough videos. Also not enough videos with girls but a lot with boys. More choices please.
Love the card. Big hit. Would use lot more often if you had videos for 3 people
I've sent several birthday greetings this week and I've had great response from the birthday kids. Very clever stuff. I wish it were a little easier to add attractive text messages to the emails.
Overall, I had a good experience with JibJab. The website was easy to use and the card arrived on the date specified.
The only change I would make for JibJab to increase the number of video card options.
Perfect! I love your product and purchase a few videos a year for my family.
I had a little problem with my membership, it was too expensive with the Canadian conversion rate for the amount of downloads I do a year, it's not worth the rebate on each video. Heather was very helpful and answered rapidly.
Good job! Very satisfied client and will be back for sure:)
Caroline
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bethea – Sorry to hear that. We're happy to get you taken care of – please email help@jibjab.com. Thanks!