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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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To be able to tag a life event with an instant video is great. JibJab is easy, fun and worth it!
I felt a fee to download my JibJab video is unnecessary and way to high. Fifty cents would be a good EXTRA fee other than the membership fee.
The site is great, works easily, even if you've never done it before. Only problem is if you pay for a premium membership, there's not enough new music videos or cards added annually.
If you have lots of people to do birthday or occasions for, you can't be recycling these ideas for them (as they will all see the card that was specially made for them, with someone elses face).
For the price of membership, JibJab needs to keep adding at a faster pace than they currently do.
I didnt realize how limited the music videos were, especially for two female or two male photos. Will be canceling subscription.
I love the concept the company is working with. However, I purchased the subscription for sending a b-day card to my brother. It took me a good half hour to get all of pictures in for the card. After doing that and sending it off to my brother, he sent me an email back saying that he couldn't open the card. I tried it and I had the same problem. I was very disappointed.
The good news is that when I requested a refund, they gave it to me immediately. I think JibJab just needs to do a bit more work on their product so that it can be viewed across the board.
Only thing I'd like you to add is the ability to adjust a face once you've seen the video instead of having to delete and completely read upload picture.
Several years ago I enjoyed making a video on jibjab that allowed me to contour the faces in a more realistic way. This feature appears to have been removed and the results are less satisfying. It was such s great feature and I'd like to know why it is no longer available. I will probably cancel my membership for this reason.
Am sad to see that you are not adding functionality to your site. Things started to go downhill once you began to limit the head modification-especially the fine tuning of the face outline. You should be making that feature more robust and adding the ability to "accessorize" your heads with simple add-ons like glasses, ear rings, nose rings... etc.
Thanks for the feedback. :)
I like the site and paid for annual access. I think being asked to pay again to download is too much.
Good fun but you guys need some new material This is not a bad review
You just need more modern choices but with that said we still enjoy your concept thanks
:) Thanks, Ted! We add a new video every month and are always keeping our eyes peeled for new choices.
I was disappointed to learn of the limited number of pictures that can be locked into the system. When more pictures are chosen then the previous ones are dropped. It could do with double the number of pictures retained.
Hi Jerintexas – Just sent you an email regarding this! :)
... when you sign up and pay your membership fee, they don't tell you that you to pay a few dollars per video to actually download it. First of all... why a few dollars per video? Its not costing JibJab anything more to provide this service. Secondly JibJab should make it clear what the full costs are... the way its done now is dishonest
I received an automatic renewal charge from JibJab on my credit card statement.
This was my husband's account with JibJab, but he passed away several months ago and not used the site months before that. I thought I'd have difficulty trying to reach them, but once I had the phone number, made the call and explained the situation... the customer support person was quick to help me get a refund. What makes me rate them A+ is the empathy shown to me by the customer support person on the loss of my husband.
I love JibJab but do not like what seems to be a dumbing-down of the features, such as creating new heads and the ability to choose the number of people in the videos. In the past I was able to make tailor the heads to my liking in terms of proportion and shape--but now it is much simpler, but not necessarily the most aesthetically pleasing. I miss the ability to choose the number of people cast, when available on certain videos, too. Perhaps the simplified features should be free and a more feature-laden version should be available to subscribers as an option?
Thanks for the comment, Ted. Most of our "Choose 1 - 5" videos are available during the holidays. :) We removed the shaping feature to make our casting process easier for all; this is part of our desire to make sure that anyone can learn to use and send our cards. However, we offer some different head shapes in our mobile apps!
This process was suggested to me by my department supervisor. I had a presentation, and needed to introduced the team members. It was perfect; it caught the attention of the audience in the first 30 seconds, and we never let go!
I love creating personalized video greetings to send to friends & family on special occasions. JibJab makes it so easy!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lee! We offer members discounts on video downloads, but you don't have to download a video to watch it or share it. If you need any help, feel free to email us! help@jibjab.com