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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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It wasn't clear enough that I would be billed for an entire year as the ad at the top of the page only listed the per month fee. I thought I would be billed monthly and could cancel any time.
Gerald answered my question professionally and to the point. It was a very pleasant experience.
Bravo Jib Jab.
I really had a good time to explore your website and really enjoyed it.
I'm very happy with the respond. Thank you so much
I have received a couple of JibJabs in the past hat were very funny and entertaining. When I saw how easy it was to create them, I signed up for a year. Have been having lots of fun creating them for my family and friends.
I love the Jib Jab experience, the possibilities are endless, and always funny!
They have a great support team as well, with prompt and courteous service, whether it's with billing, viewing or trouble shooting they are always ready to help with a quick response time.
JibJab is easy to use and it's fun to liven someone's day with good humor and laughs! I like the program which is easy to use. You get your results out with email... and no shipping charges!
The choice was good, the ease of personalising easy, and I particularly like the post dating feature
We sent personalized thank you notes and the JibJab videos to our mentors. Everyone loved the videos!
I did this for my daughter who has cancer, it was a bit hard getting the right photo to fit the face but got there in the end it was worth it. She loved it couldn't stop laughing. I enjoyed it myself so did the others that were in it as well.
Regards Teena
I wish there would have been more music videos. Most of the comedy was lame. I first signed up for $12.50 for the year. It didn't go through for some reason or another. Tried making other cards only to find I couldn't send them without paying again. I had to pay $18 to sign up again for a year. Wasn't worth the money.
I was really bummed after signing up and paying for a year that my first card was not received by the birthday boy. I was skeptical and now I know I should have trusted my gut
Most of my family live far away from us and I have friends abroad. I never know when snail mail will arrive, but my jib jab cards are always on time and I can personalize them!
There aren't any videos that allow 6-8 people in them.
I am having to decide who to leave out when sending co-workers videos on their birthday.
It's a fun thing to have arrive in someone's inbox on their birthday. Love the fact you can schedule delivery.
I made Jim jab videos of my family and some friends. It was so funny I made myself laugh so much. Everyone else thought it was great too except for my sister-in-law. She threatened me with serious physical harm if I sent the jib jab video of her and my wife to anyone. Maybe I will post it on Facebook or You-Tube?
Loved the videos! My sister loved them and they were even easy for a tech challenged person like myself to make.
I sent a video with my son's head photo to place with the music video called "I'm too sexy for my..."
The video was so funny and what an enjoyment for all to see. Glad I joined JibJab.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)