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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Canada
1 review
0 helpful votes
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Unclear billing information
June 3, 2016

It wasn't clear enough that I would be billed for an entire year as the ad at the top of the page only listed the per month fee. I thought I would be billed monthly and could cancel any time.

Date of experience: June 1, 2016
California
2 reviews
0 helpful votes
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PR, the way I like it. :)
June 3, 2016

Gerald answered my question professionally and to the point. It was a very pleasant experience.
Bravo Jib Jab.

Date of experience: June 1, 2016
Florida
1 review
0 helpful votes
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I really like it a lot.
June 3, 2016

I really had a good time to explore your website and really enjoyed it.

Date of experience: May 31, 2016
Washington
1 review
0 helpful votes
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Very good
June 3, 2016

I'm very happy with the respond. Thank you so much

Date of experience: May 31, 2016
California
1 review
0 helpful votes
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Fun and funny!
June 2, 2016

I have received a couple of JibJabs in the past hat were very funny and entertaining. When I saw how easy it was to create them, I signed up for a year. Have been having lots of fun creating them for my family and friends.

Date of experience: May 31, 2016
California
1 review
0 helpful votes
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I really enjoy sending jib jab cards on all occasions. It really adds a fun and personal touch to greeting family and friends.

Date of experience: May 31, 2016
Massachusetts
2 reviews
1 helpful vote
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So much fun!
June 2, 2016

I love the Jib Jab experience, the possibilities are endless, and always funny!
They have a great support team as well, with prompt and courteous service, whether it's with billing, viewing or trouble shooting they are always ready to help with a quick response time.

Date of experience: May 31, 2016
Kansas
1 review
0 helpful votes
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Great Laughs
June 2, 2016

JibJab is easy to use and it's fun to liven someone's day with good humor and laughs! I like the program which is easy to use. You get your results out with email... and no shipping charges!

Date of experience: May 31, 2016
GB
1 review
0 helpful votes
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Always worth a laugh
June 2, 2016

The choice was good, the ease of personalising easy, and I particularly like the post dating feature

Date of experience: May 31, 2016
Florida
1 review
0 helpful votes
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It's the simple things
June 2, 2016

We sent personalized thank you notes and the JibJab videos to our mentors. Everyone loved the videos!

Date of experience: May 31, 2016
Australia
1 review
0 helpful votes
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Push It Success.
June 1, 2016

Happy one.
Received heaps of comments and Laughter.
Lots of fun.

Date of experience: May 30, 2016
Australia
1 review
0 helpful votes
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All about the bass
June 1, 2016

I did this for my daughter who has cancer, it was a bit hard getting the right photo to fit the face but got there in the end it was worth it. She loved it couldn't stop laughing. I enjoyed it myself so did the others that were in it as well.
Regards Teena

Date of experience: May 30, 2016
New York
1 review
0 helpful votes
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Hilarious
June 1, 2016

The site was easy to use and the results were excellent.

Date of experience: May 30, 2016
Missouri
1 review
0 helpful votes
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Lame
June 1, 2016

I wish there would have been more music videos. Most of the comedy was lame. I first signed up for $12.50 for the year. It didn't go through for some reason or another. Tried making other cards only to find I couldn't send them without paying again. I had to pay $18 to sign up again for a year. Wasn't worth the money.

Date of experience: May 30, 2016
California
1 review
0 helpful votes
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No one saw it
June 1, 2016

I was really bummed after signing up and paying for a year that my first card was not received by the birthday boy. I was skeptical and now I know I should have trusted my gut

Date of experience: May 30, 2016
Alabama
2 reviews
0 helpful votes
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So convienent!
June 1, 2016

Most of my family live far away from us and I have friends abroad. I never know when snail mail will arrive, but my jib jab cards are always on time and I can personalize them!

Date of experience: May 30, 2016
Colorado
1 review
1 helpful vote
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Office Birthday Wishes
June 1, 2016

There aren't any videos that allow 6-8 people in them.
I am having to decide who to leave out when sending co-workers videos on their birthday.
It's a fun thing to have arrive in someone's inbox on their birthday. Love the fact you can schedule delivery.

Date of experience: May 30, 2016
California
1 review
0 helpful votes
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I made Jim jab videos of my family and some friends. It was so funny I made myself laugh so much. Everyone else thought it was great too except for my sister-in-law. She threatened me with serious physical harm if I sent the jib jab video of her and my wife to anyone. Maybe I will post it on Facebook or You-Tube?

Date of experience: May 29, 2016
Illinois
1 review
0 helpful votes
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Lots of fun!
June 1, 2016

Loved the videos! My sister loved them and they were even easy for a tech challenged person like myself to make.

Date of experience: May 29, 2016
Virginia
1 review
0 helpful votes
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Too Sexy!
June 1, 2016

I sent a video with my son's head photo to place with the music video called "I'm too sexy for my..."
The video was so funny and what an enjoyment for all to see. Glad I joined JibJab.

Date of experience: May 29, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA