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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Canada
1 review
0 helpful votes
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Birthday card
June 5, 2016

It would be nice to be able to re-cast without having to start over when making a card. That is to place the photos of faces to different characters after the first review.

Also, it would be nice to have the option to pick a song a choice for the card, often the card is great but the song isn't. Thanks for asking.

Date of experience: June 3, 2016
California
2 reviews
0 helpful votes
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Captured Moments
June 5, 2016

It was fun to share with family and friends. We had great laughs with diverse videos that I use by putting family members to mix in the videos. The result had most of us laugh hard. Maybe sometime in the future I will enroll again. Thanks for all the laughs
Sincerely,
Eduardo Ramirez

Date of experience: June 2, 2016
Minnesota
1 review
0 helpful votes
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Good Selection
June 5, 2016

There is a very good selection of different cards. The face image also fits well on the characters.

Date of experience: June 2, 2016
Mexico
1 review
0 helpful votes
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Very funny cards
June 5, 2016

Is is absolutely simple to create a very funny card in just a few steps.
My only one suggestion is about the downloaded files. I paid for the service and at the end I couldn't share the files because of the size. Do it smaller!

Date of experience: June 2, 2016
New York
1 review
0 helpful votes
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Not a free trial
June 4, 2016

Wording made it sound as though a 30 day free trial was offered. I was billed $18, and have still not been refunded.

Date of experience: June 2, 2016
Washington
1 review
0 helpful votes
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Problem Solved!
June 4, 2016

I had an unauthorized charge occur and I had to contact Jibjab about it. Their team was very thorough, found the problem, and sent my refund right away!

Date of experience: June 2, 2016
GB
1 review
0 helpful votes
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Such fun
June 4, 2016

I laugh so much when making jibjab cards and I know that the people who receive them find them fun

Date of experience: June 2, 2016
Texas
1 review
0 helpful votes
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Not happy
June 4, 2016

Can't find the right video I wanted and the ones I tried didn't work

Date of experience: June 2, 2016
Washington
1 review
0 helpful votes
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Fun times!
June 4, 2016

My team was in tears watching those funny videos. Great concept and wonder if you can please add more option. It's a bit limited.

Date of experience: June 2, 2016
Mexico
1 review
0 helpful votes
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I think I laughed as hard making the cards, especially the ones w Mexican themes since I am retired in Mexico as my family and friends did when receiving them. I got the idea from my son who subscribes. The only reason I am not renewing is finanacial and I am quitting/not renewing all entertainment subscriptions.

Date of experience: June 1, 2016
Indiana
2 reviews
0 helpful votes
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Really nicely laid out to let even a computer hostile dinosaur put together a fun personalized card. My sister-in-law even claims she enjoyed seeing herself as a dancing candle! Maybe more points for manners than honesty, but I'll take what-ever credit I can get!

Date of experience: June 1, 2016
Texas
1 review
0 helpful votes
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Misleading payment information
June 4, 2016

I like this website. They have cool little videos but the payment is misleading.
I was under the impression I was paying a few dollars as that is what it said and then they went ahead and charged me for the full year at once without my knowledge.
They also charged me to my paypal balance and not my paypal credit which I had selected. It didn't ask me if this change was ok, they just did it and told me afterwards.

I complained about this and asked for a refund for the rest of the year and said I didn't mind paying for the first month I Just wanted a refund for the other 11 months.
They refunded me the full $18 and canceled my account (I can still use the free features though)

I guess I got my refund so that is all good but it wasn't what I had asked but they were quick to respond I just wish they had taken a little time to actually read my full email.

Lots of fun but they really should let people know they will be charging them all at once

Date of experience: June 1, 2016
Georgia
1 review
0 helpful votes
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JibJab is Cool!
June 4, 2016

I think JibJab is a great site for online cards. This is really a big deal coming from someone who is not particularly social online. I recently canceled my membership because the renewal fee came at a bad time, and the customer service rep was very gracious about it. However, I will probably get a new membership once I get my social life together. For $18 a year, this service is way cheaper (and more fun) than sending a bunch of cards through the mail.

Date of experience: June 1, 2016
GB
1 review
0 helpful votes
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Good choice of cards
June 3, 2016

Great choice, easy to personalise and great fun to see finished product, all done in around a minute or so. Adds lot of humour and makes the greeting more personal.
Good response from customer support if you need them, my issue was resolved within 24 hours, great communication from them, highly recommend.

Date of experience: June 1, 2016
Louisiana
1 review
0 helpful votes
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Great customer service
June 3, 2016

I was having a great time until I wasn't. When I had a bad experience with the site's service, I asked for my money back per their guarantee, and JibJab quickly and without question accommodated my request. Excellent customer service made me rethink leaving so hastily.

Date of experience: June 1, 2016
Utah
2 reviews
0 helpful votes
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Very dissatisfied
June 3, 2016

I paid for a custom jibjab, tried several times to customize it and had no luck my daughter received a standard message. Charged 18.00 recurring charge and I am not happy at all.

Date of experience: June 1, 2016
California
1 review
0 helpful votes
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The fun that never sops!
June 3, 2016

I have never had such a good time laughing, this is a pick me up for those who need a good round of joy. It is a great service and i will continue to enjoy the good times!

Date of experience: June 1, 2016
Arkansas
1 review
0 helpful votes
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Jammin' with JibJab
June 3, 2016

I was able to send the perfect message to a good friend and she loved it. Made her day!

Date of experience: June 1, 2016
California
1 review
0 helpful votes
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Jay's 40th
June 3, 2016

10+

Date of experience: June 1, 2016
Alabama
1 review
0 helpful votes
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User review
June 3, 2016

After I figured out the options, all was easy and fun.

Date of experience: June 1, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA