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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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It would be nice to be able to re-cast without having to start over when making a card. That is to place the photos of faces to different characters after the first review.
Also, it would be nice to have the option to pick a song a choice for the card, often the card is great but the song isn't. Thanks for asking.
It was fun to share with family and friends. We had great laughs with diverse videos that I use by putting family members to mix in the videos. The result had most of us laugh hard. Maybe sometime in the future I will enroll again. Thanks for all the laughs
Sincerely,
Eduardo Ramirez
There is a very good selection of different cards. The face image also fits well on the characters.
Is is absolutely simple to create a very funny card in just a few steps.
My only one suggestion is about the downloaded files. I paid for the service and at the end I couldn't share the files because of the size. Do it smaller!
Wording made it sound as though a 30 day free trial was offered. I was billed $18, and have still not been refunded.
I had an unauthorized charge occur and I had to contact Jibjab about it. Their team was very thorough, found the problem, and sent my refund right away!
My team was in tears watching those funny videos. Great concept and wonder if you can please add more option. It's a bit limited.
I think I laughed as hard making the cards, especially the ones w Mexican themes since I am retired in Mexico as my family and friends did when receiving them. I got the idea from my son who subscribes. The only reason I am not renewing is finanacial and I am quitting/not renewing all entertainment subscriptions.
Really nicely laid out to let even a computer hostile dinosaur put together a fun personalized card. My sister-in-law even claims she enjoyed seeing herself as a dancing candle! Maybe more points for manners than honesty, but I'll take what-ever credit I can get!
I like this website. They have cool little videos but the payment is misleading.
I was under the impression I was paying a few dollars as that is what it said and then they went ahead and charged me for the full year at once without my knowledge.
They also charged me to my paypal balance and not my paypal credit which I had selected. It didn't ask me if this change was ok, they just did it and told me afterwards.
I complained about this and asked for a refund for the rest of the year and said I didn't mind paying for the first month I Just wanted a refund for the other 11 months.
They refunded me the full $18 and canceled my account (I can still use the free features though)
I guess I got my refund so that is all good but it wasn't what I had asked but they were quick to respond I just wish they had taken a little time to actually read my full email.
Lots of fun but they really should let people know they will be charging them all at once
I think JibJab is a great site for online cards. This is really a big deal coming from someone who is not particularly social online. I recently canceled my membership because the renewal fee came at a bad time, and the customer service rep was very gracious about it. However, I will probably get a new membership once I get my social life together. For $18 a year, this service is way cheaper (and more fun) than sending a bunch of cards through the mail.
Great choice, easy to personalise and great fun to see finished product, all done in around a minute or so. Adds lot of humour and makes the greeting more personal.
Good response from customer support if you need them, my issue was resolved within 24 hours, great communication from them, highly recommend.
I was having a great time until I wasn't. When I had a bad experience with the site's service, I asked for my money back per their guarantee, and JibJab quickly and without question accommodated my request. Excellent customer service made me rethink leaving so hastily.
I paid for a custom jibjab, tried several times to customize it and had no luck my daughter received a standard message. Charged 18.00 recurring charge and I am not happy at all.
I have never had such a good time laughing, this is a pick me up for those who need a good round of joy. It is a great service and i will continue to enjoy the good times!
I was able to send the perfect message to a good friend and she loved it. Made her day!
10+
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)