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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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California
1 review
0 helpful votes
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Clever, but...
June 17, 2016

Clever service, but I signed up primarily to send my nieces and nephews (all not yet teenagers) whom I thought would get a kick out of the cards. They did, but the selection of kid-friendly cards is extremely limited. I doubt I'll renew.

Date of experience: June 15, 2016
Spain
1 review
0 helpful votes
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Está muy bien
June 18, 2016

Me ha gustado, la rapidez y la cantidad de vídeos, pero la calidad no es full HD.

Date of experience: June 15, 2016
California
1 review
0 helpful votes
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Worth the money
June 18, 2016

My mother-in-law said the birthday card I sent "made her day" so the subscription was well worth it to me. Now she'll have a good laugh several times a year :)

Date of experience: June 15, 2016
Canada
2 reviews
0 helpful votes
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Some fun cards that I saw in the few minutes I had. The user interface to place faces from my photos, onto the eCard people was really easy to use, and the results very funny!

Date of experience: June 15, 2016
GB
1 review
0 helpful votes
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Great application
June 18, 2016

Easy toi use and gives great pleasure to the people you send them too

Date of experience: June 15, 2016
Canada
1 review
0 helpful votes
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Hassle-free
June 18, 2016

Cancelling my JibJab subscription was hassle-free. Greatly appreciate it!

Date of experience: June 15, 2016
Maine
1 review
0 helpful votes
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Always received with great joy and happiness from my friends.

Date of experience: June 15, 2016
GB
1 review
0 helpful votes
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Excellent Speedy Response
June 18, 2016

I had an issue with JIbJab being unable to insert heads onto cards. The response was absolutely brilliant, all the help I required, in a timely manner. Well Done

Date of experience: June 15, 2016
Indiana
1 review
0 helpful votes
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With a few glitches in overall set-up process, I think I did ok... my challenge has been (just discovered) thought I posted on frfiends facebook page and they said they didn't see it... don't know. Could still be user error...
Overall experience... good, knowing I gotta believe I will get better w/ practice!

Date of experience: June 14, 2016
Louisiana
1 review
0 helpful votes
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Love it
June 16, 2016

Had a little trouble adjusting my picture but was very satisfied with out-come.

Date of experience: June 14, 2016
Illinois
1 review
0 helpful votes
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Not always appropriate
June 16, 2016

While some of these are hilarious to send to family and friends- always fun for the recipient to see themselves dancing, most of them are related to sex, drunkenness, etc. Generally inappropriate. Would love if they had a kids' section to send my nieces and nephews cards of themselves dancing.

Date of experience: June 14, 2016
Turkiye
1 review
0 helpful votes
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One little thing
June 16, 2016

Actually, I am very happy with JibJab but I wish you would add one more feature. After I complete a greeting card and am about teady to send it, if I notice an error, there is no way for me to go back and fix it. Ihate to have to start over.

Date of experience: June 14, 2016
Arizona
1 review
0 helpful votes
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Loading pictures
June 16, 2016

Was not able to adjust size of picture once downloaded. How do you determine what size until you place it in the card!

Date of experience: June 14, 2016
Nevada
1 review
0 helpful votes
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Watch out
June 16, 2016

JibJab has some nice cards and fun characters. I like them. However their site requires sign up with automatic renewal. And to top it off they don't allow cancellation without having to call them. That's unacceptable.

Summarizing this. Watch out or you'll be stuck in with their hand in your pocket.

Date of experience: June 14, 2016
Florida
3 reviews
0 helpful votes
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Love the video, but I would have liked to send a short note with it and didn't know how. Also, I wanted to check to see if there was a message sent and if it was sent to the right address and I couldnt figure out how to do it.

Date of experience: June 14, 2016
Oklahoma
1 review
0 helpful votes
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Fun
June 16, 2016

Fun to play with the different cards and fun to get the reactions of those who receive the cards

Date of experience: June 14, 2016
New York
1 review
0 helpful votes
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Dad cracked up
June 16, 2016

A birthday card and father's day card I sent to my dad using the animated cards where you insert faces really cracked him up and he sent them to all of the family.

Date of experience: June 14, 2016
California
2 reviews
0 helpful votes
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Very dissatisfied
June 16, 2016

Absolutely not able to make a video right! Have watched and listened to multiple tutorials and still can not make a mouth to be opened right. Want to cancel my subscription.

Date of experience: June 14, 2016
Alessandra S. JibJab Rep
over a year old

Hello - we are sorry to hear you are having issues! Please send an email to help@jibjab.com and we will be happy to help.

Australia
1 review
1 helpful vote
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Love this app, but it would be great if there were more options for the number people in the cast - there's a great choice for 1,4 & 5 cast but very little for 2 or 3 people/cast

Date of experience: June 13, 2016
Canada
1 review
0 helpful votes
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Customer Service ROCKS
June 16, 2016

I was on the monthly payment plan and had to step back for a bit.
I asked for help via email, expecting to be ignored as so many other sites have (to me in the past) when they have your money.
I got an answer right away and not only did they cancel my monthly plan, they went above and beyond and refunded me this month's payment! Definitely not what I expected and I will be back! Thanks.

Date of experience: June 13, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA