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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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This was my first time with these guys - as I found their website after a google search. I found it very easy to set up a subscription and then it was still easy to select and personalize an ecard to send to my Mum for her birthday. She was very happy with it.
This was very satisfying and so far I am very happy using this website, and have no reason to think that my further use with these guys will not be difficult at all. The subscription is very reasonable when i consider how much it costs per month - and I will be making a lot of use of this fantastic ecard service.
Well done JIBJAB.
I really do love JibJab! It's so easy to do/create and my family really enjoys watching the videos that I send them! I usually send dancing videos of "themselves" on their birthdays, Father Day's or anniversary! It is comical and they enjoy being the "star" of the video! I also love that JibJab keeps it updated and adds new videos for us to use! It is also so reasonably priced, that I'm able to keep it year after year! As long as my parents are on fb, I'll be using JibJab for a long time!
Includes lots of funny videos that are worth paying the subscription for. However, some can be a tad offensive. I just don't use those, and I really like the site!
Jib Jab cards are easy to produce and send, and lots of fun to receive. Everyone I have sent them to has been delighted. They are very good value for money and I highly recommend them.
It had been a while since I used JibJab to send a card, but the results were predictably hilarious.
I sent my friend a video of her and me doing Salt n Peppa and she can't stop watching it ;)
I renewed my JibJab account because their cards are very diverse, good for any friend or occasion.
I would like to be able to send birthday ones for work peeps
It may be that I'm just old, but I'm having a hard time navigating this app. I would love an option for 'amount of chatracters' and some other more specific options. Otherwise, I think JibJab is hilarious and I love having it on my phone!
I send the card to my friend, the card was great, very funny and easy to edit. It would be nice if we could type more than 140 characters, but is not as important as when the card arrive to my friend and she clicked to open, it didn't open.
Waste of nice card.
Somewhat frustrating that you cant make edits once you have begun personalization of of the videos. I modified the message for example, but the changes would not remain when i sent out video. Otherwise they are great and bring a lot of joy
Great help with my issue, immediately resolved, will continue to use JibJab in the future :) Thanks!
I thought that I was being charged for 1 month. Instead, I was charged for the year. I thought that I would have access to all of the videos but don't see them. I feel like I was mislead.
Once I got the hang of adding faces it was a piece of cake to put together a really special birthday wish for a friend and she loved it! So tired of bad news and political stuff posted. JibJab is a great way to send upbeat messages and it's so much fun to personalize. And the cost to join is worth every penny!
I had a mysterious JibJab charge that appeared on my bank statement that I couldn't account for. Contacted JibJab and I got a really quick response. There was a problem finding a record of this transaction, but my support person diligently researched it and was terribly patient ( turns out, husband unknowingly created an additional account under his name...). Issue was resolved. I was really impressed with the fast response time, and the fact that the same support person was handling my case instead of multiple people handing off to each other. Fun site and wonderful staff.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members