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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I asked for the card to be delivered on 17th June with copy to me once delivered. None of the three emails to which it was supposed to be sent to received it, nor did I receive the confirmation copy.
I like the idea and love what it offers however I would like to see more videos.
I don't see my Dad often, and at 80 I'm grateful he's still around to talk to. He has sworn off computers and technology -- but I sent him a jibjab Father's Day Card via my Mom and he LOVED it. Laughed out loud! We got to enjoy it over the phone. JibJab is the new Hallmark -- just wait and see.
Have had a membership before and just rejoined. Good instructions and easy to use.
The possibilities are nice but it is very very sad that we cannot download videos, even though we have paid the membership fee... instead we need to pay an extra fee... exhausting.
My two Grandsons aged one and two think it's the funniest thing they've ever seen!
After picking out a picture and transferring it to the card I wanted to send, I clicked next and all I ever got was a blank green screen. I tried several time and the same thing happened each time. I cancelled my subscription. I will not pay for something that doesn't work.
I did not give a positive review to customer support because I never used them.
Love watching the videos... the whole family enjoys it, just wish there was an easy way to go back and edit the mouths on the faces they just never seem to align right makes everyone look like they have a stache and need more options for father's day videos. Other than that everyone who receives an ecard will talk about how much they enjoyed it and will replay them over and over again.
Super! I am not very tech savvy but my husband was very impressed by my anniversary e-card
I created a card and gave you the email address. This is the 2nd time I have taken a Jib Jab subscription and requested a refund as the card was never sent. I had to forward a copy of the URL for the person to see the card. Kindly refund my $18.00. I will not be giving Jib Jab another chance.
JibJab brings some humor to our office. I like the format and look forward to more JibJab creations.
Charging a yearly fee and then charging even more to download your video is a joke. For the person who only wants to do one or two videos a year, this is a total ripoff. For the person who does who does one or two videos a month, this is still a ripoff. Jib Jab needs to come up with alternate billing methods. Such as an ala cart way of charging for the infrequent user. For the high volume user offer a subscription that gives you a discount on the download price.
It's a good way of communicating with people I n a fun light hearted way
Interested in cards good for children in which they could be video stars, I made a request. JibJab responded quickly with a very positive and helpful attitude, plus a great answer. Told me to check out their StoryBots site. Very nice things there also. I've been a member at JibJab for a few years now, and I'm happy to recommend them.
I have been a member for several years and I liked it better when I could manipulate the faces to fit the space better. The way it is now, there is often background from the pics.
I sent Father's Day greetings to my husband and my sons, and also our new preacher, who is soon to become a dad. Also, put those on Facebook. Got fun reactions, and really got a kick out of watching them myself. Was rather proud that I was able to do it, since I am 73.
I've had an on-going issue with my JibJab account in the past 6 months. Ever since my subscription renewal payment fell due. My current geographic location means that an online credit card payment cannot be processed. I have written to the JibJab team on at least 4 occassions in recent months. Each time they are responsive, if apparently unable to resolve the core issue. At least they have always provided me with a complimentary 90-day access pending a full fix.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)