business logo of JibJab

JibJabReviews 12,912

3.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey star
grey star
grey star
grey star
grey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
This company does not typically respond to reviews

We monitor reviews for authenticity

Chile
1 review
0 helpful votes
Follow Carmen R.
Unfollow Carmen R.
Share Review
Report Review

Card sent to ricardotdr@gmail.com
June 21, 2016

I asked for the card to be delivered on 17th June with copy to me once delivered. None of the three emails to which it was supposed to be sent to received it, nor did I receive the confirmation copy.

Date of experience: June 19, 2016
GB
1 review
0 helpful votes
Follow Jan R.
Unfollow Jan R.
Share Review
Report Review

Funky Content
June 22, 2016

I like the idea and love what it offers however I would like to see more videos.

Date of experience: June 19, 2016
South Carolina
1 review
0 helpful votes
Follow Betsey B.
Unfollow Betsey B.
Share Review
Report Review

I don't see my Dad often, and at 80 I'm grateful he's still around to talk to. He has sworn off computers and technology -- but I sent him a jibjab Father's Day Card via my Mom and he LOVED it. Laughed out loud! We got to enjoy it over the phone. JibJab is the new Hallmark -- just wait and see.

Date of experience: June 19, 2016
Australia
1 review
0 helpful votes
Follow Nina F.
Unfollow Nina F.
Share Review
Report Review

5/5
June 21, 2016

Jibjab have outstanding customer service, I would recommend them to everyone.

Date of experience: June 19, 2016
Texas
1 review
0 helpful votes
Follow Anice C.
Unfollow Anice C.
Share Review
Report Review

Fathers Day
June 21, 2016

Very satisfied with the card I made my son and will be making other cards

Date of experience: June 19, 2016
Canada
1 review
0 helpful votes
Follow Donna A.
Unfollow Donna A.
Share Review
Report Review

Easy and fast.
June 21, 2016

Have had a membership before and just rejoined. Good instructions and easy to use.

Date of experience: June 19, 2016
GB
1 review
0 helpful votes
Follow Ghisldeux c.
Unfollow Ghisldeux c.
Share Review
Report Review

The possibilities are nice but it is very very sad that we cannot download videos, even though we have paid the membership fee... instead we need to pay an extra fee... exhausting.

Date of experience: June 19, 2016
GB
1 review
0 helpful votes
Follow Roz W.
Unfollow Roz W.
Share Review
Report Review

Fun for all the family
June 21, 2016

My two Grandsons aged one and two think it's the funniest thing they've ever seen!

Date of experience: June 19, 2016
Florida
1 review
0 helpful votes
Follow Dore D.
Unfollow Dore D.
Share Review
Report Review

Not Good!
June 20, 2016

After picking out a picture and transferring it to the card I wanted to send, I clicked next and all I ever got was a blank green screen. I tried several time and the same thing happened each time. I cancelled my subscription. I will not pay for something that doesn't work.
I did not give a positive review to customer support because I never used them.

Date of experience: June 18, 2016
New Jersey
1 review
0 helpful votes
Follow Nat G.
Unfollow Nat G.
Share Review
Report Review

Love watching the videos... the whole family enjoys it, just wish there was an easy way to go back and edit the mouths on the faces they just never seem to align right makes everyone look like they have a stache and need more options for father's day videos. Other than that everyone who receives an ecard will talk about how much they enjoyed it and will replay them over and over again.

Date of experience: June 18, 2016
Oklahoma
1 review
0 helpful votes
Follow Allison F.
Unfollow Allison F.
Share Review
Report Review

Super!
June 20, 2016

Super! I am not very tech savvy but my husband was very impressed by my anniversary e-card

Date of experience: June 18, 2016
Canada
2 reviews
0 helpful votes
Follow Jay M.
Unfollow Jay M.
Share Review
Report Review

BIrthday card never sent
June 20, 2016

I created a card and gave you the email address. This is the 2nd time I have taken a Jib Jab subscription and requested a refund as the card was never sent. I had to forward a copy of the URL for the person to see the card. Kindly refund my $18.00. I will not be giving Jib Jab another chance.

Date of experience: June 18, 2016
California
1 review
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

Office Fun
May 5, 2021

JibJab brings some humor to our office. I like the format and look forward to more JibJab creations.

Date of experience: June 18, 2016
Kansas
1 review
0 helpful votes
Follow Jason S.
Unfollow Jason S.
Share Review
Report Review

Charging a yearly fee and then charging even more to download your video is a joke. For the person who only wants to do one or two videos a year, this is a total ripoff. For the person who does who does one or two videos a month, this is still a ripoff. Jib Jab needs to come up with alternate billing methods. Such as an ala cart way of charging for the infrequent user. For the high volume user offer a subscription that gives you a discount on the download price.

Date of experience: June 18, 2016
GB
1 review
0 helpful votes
Follow Patricia G.
Unfollow Patricia G.
Share Review
Report Review

Good fun
June 20, 2016

It's a good way of communicating with people I n a fun light hearted way

Date of experience: June 18, 2016
Spain
1 review
0 helpful votes
Follow Maggie G.
Unfollow Maggie G.
Share Review
Report Review

Original and great fun!
June 20, 2016

A most original way to send greetings to friends and family.

Date of experience: June 17, 2016
West Virginia
1 review
0 helpful votes
Follow Nancy S.
Unfollow Nancy S.
Share Review
Report Review

Kids are JibJabbers too.
June 20, 2016

Interested in cards good for children in which they could be video stars, I made a request. JibJab responded quickly with a very positive and helpful attitude, plus a great answer. Told me to check out their StoryBots site. Very nice things there also. I've been a member at JibJab for a few years now, and I'm happy to recommend them.

Date of experience: June 17, 2016
Canada
1 review
0 helpful votes
Follow Judie L.
Unfollow Judie L.
Share Review
Report Review

Still fun
June 19, 2016

I have been a member for several years and I liked it better when I could manipulate the faces to fit the space better. The way it is now, there is often background from the pics.

Date of experience: June 17, 2016
Nebraska
1 review
0 helpful votes
Follow Melanie L.
Unfollow Melanie L.
Share Review
Report Review

Great Fun!
May 5, 2021

I sent Father's Day greetings to my husband and my sons, and also our new preacher, who is soon to become a dad. Also, put those on Facebook. Got fun reactions, and really got a kick out of watching them myself. Was rather proud that I was able to do it, since I am 73.

Date of experience: June 17, 2016
Thailand
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Responsive
June 19, 2016

I've had an on-going issue with my JibJab account in the past 6 months. Ever since my subscription renewal payment fell due. My current geographic location means that an online credit card payment cannot be processed. I have written to the JibJab team on at least 4 occassions in recent months. Each time they are responsive, if apparently unable to resolve the core issue. At least they have always provided me with a complimentary 90-day access pending a full fix.

Date of experience: June 17, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA