On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The Video would not preview or play once is was complete. Even after I emailed the video it would not allow me to play it. Very dissaponted as it was time sensitive for Fathers Day
It was easy and a great way to send those you love greetings from far away
It is a great site and I love to use it to send cards, but I have noticed that there is not many new cards and I am a bit disappointed since I just signed up again and not much newness.
When I opened an account last year I had all access to any type of cards I wanted to create and had so much fun doing it! However, I started to get busy and forgot I had an account. Then my account was automatically renewed after a year and I was charged 18.00 dollars. I was like... Oh crap! I totally forgot about that! So, I just requested a cancellation, and they cancelled me, no questions asked or giving me the run around. I received prompt service and an automatic refund! Thanks guys! You're awesome! :)
I was totally embarrassed because my friends never received my e-cards. One of them was for my friend's birthday, so it looked like I forgot her birthday. :(
Didn't like that I ended up signing up for automatic renewal without an option not to? I will renew, but I may change my payment option.
We had fun making and giving a Father's Day JibJab. Overall, making the video was a little clumsy, and the site response time is slow. The clumsiness came from needing to join part way through and then getting kicked out a second time to pay (signing up is not membership). $18/year is a bit much, particularly when you get nickeled and dimed for downloads and what not. Still, it is a fun thing to do. I tried to make another video for someone to get more out of my membership, but I couldn't find a video template that I liked. It could use more choices. And did I mention that it is sloooow?
I created two e-videos for Father's Day, with a 50% success rate. One worked fine for my Dad, one (for my father-in-law) was not ever delivered correctly. He had "site not found" errors although it worked fine on my computer. I tried 3 times, with the same result.
Could not find anything online to help figure out if he needed to change some settings (?) in order to view.
Very surprised the site still needs flash to play videos. I hope that's something you're all rushing to fix because you have a great, crazy-fun tool with a big limitation.
I sent two greetings out. On one I received a confirmation the message was sent. On the other there was no message, even after clicking on resend on multiple tries.
Never meant to charge my credit card a full year membership I thought I was paying a one-time fee for a video that I made two or three years ago I'm waiting for a refund
I add pictures and go through the whole process but the video doesn't work...
It took me a bit on how to chane the "heads" faces. That was so frustrating and I feel there needs to be an easier way to line up the
Mouth. That's too complicated!
I found however that some e-card would not allow you to personalize the card with a greeting. This was mention in the terms of condition. Nevertheless the function not operating is disappointing. E-cards were not delivered as scheduled I had to copy and paste links and resend the cards to the recipients.
I signed up for a rolling year (which I didn't realise at the time) and the person reviewing the card had to pay to view it!
I payed this subscription for a year so I could make cards for my husband and father for father's day and both of them did not receive them. My email said they were sent and I checked both of their email and nothing was received. I also could not pull up the videos on my phone to at least play for them.
I wish there wasn't such a focus on sex on so many cards. Walking on sunshine and happy are 2 of our very favorites. Make more of these and you'll get a 5 star from me.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members