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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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After slogging through unintuitive tools, the default face was sent with the card. Embarrassing to say the least.
Elke dag zit ik vol spanning te wachten, want als er iemand jarig is of iets te vieren heeft dan zet ik er een afbeelding of video'ke op, echt super grappig
You all didnt give me another option for how to pay for the ecard. I had to pay for $18 for the year, that's way too much. And I understand there's no refund but I was not happy with the payment options.
A little challenging in the beginning until I got some better understanding of how to use it. But pounce I got the hang of it, I had a lot of fun creating cards and musicals!
The personalized video which was supposed to have my face, didn't resemble my face at all. I have no idea where the face came from that was on the video but it sure wasn't mine, and it sure wasn't anything close to the template they have you create. Don't think I'll be using this again.
Took over £13 out of my account that I did not know about I contested this and have been ignored.
So much fun adding family and friends to the well thought out, creative, and hillarious videos.
I found a hilarious clip that looked like it was made for my dad. Dropped in a photo of him, laughed a couple more times and then sent it. Easy as pie!
Using JibJab to create fun videos is so easy. It's easy to grab heads to put on the characters and it saves the heads so you don't have to add them every time. I love the videos. I found the perfect one for Father's Day. I love JibJab and people enjoy watching the videos I create.
Jib Jab helped make my dad's day by putting a big smile on his face. Thanks Jib Jab
I'm having so much fun with JibJab that I'm driving my family nuts! Just kidding... they're always nuts! The app is very user friendly and it's a great alternative to the mundane greeting cards out there. I would highly recommend it... get addicted to fun!
I was sent an email that promoted one set of videos. I was motivated, logged in, paid an annual subscription and then had to dig pretty deep to find the Hip Hop Dad video... gifs mixed with videos, etc. It was kind of a mess.
Then, going to post it didn't behave well. I had to get the link myself and post it. (I utilize social media as my day job, so I'm pretty savvy to it.)
But the product is a blast.
Followed instructions (I thought) picture I selected did not work.
I saw the ad on Facebook and thought it would be cute to post a musical Father's day card for my brother's first Father's day. I was forced to pay $18.00 for a yearly subscription to create one card, and it would not post to Facebook! I tried copying and pasting the link. No dice. So not worth it.
Hi - funny you should ask - while trying to send a Father's Day card on Sunday I had such difficulty accessing my account that I had to create a new one. So I was charged an $18 auto renewable fee all over again. I will have to cancel one of them now.
Also your system seems to have issues with the apostrophe in my name.
Regards,
Megan O'Toole
I paid for the service 2 weeks before Father's Day. I wanted to make a Father's Day card the night before Father's Day and I could not log in. It didn't recognize my email address even though I had an email stating that my subscription was successful. I joined again so I could make a Father's Day card. I've sent several emails asking that one of the $18 charges be refunded and I have had no response so I'll have to ask my bank to refund it.
Obviously, more new options each year for holiday-specific cards (e.g. Father's Day) would be better, but the ability to so easily customize a card has me coming back every holiday to make more of these for my friends and family.
The jibjab I created never posted; therefore, I'd like a full refund. I'm not sure if your system was on overload due to Father's Day demands, but I will not be using this again. A full refund is requested.
Said cost was $1.89 ended up paying $18 n very concerned they have my card details to rip me off further!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)