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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Texas
1 review
1 helpful vote
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Total Disaster
June 24, 2016

After slogging through unintuitive tools, the default face was sent with the card. Embarrassing to say the least.

Date of experience: June 22, 2016
Belgium
1 review
0 helpful votes
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Afbeeldingen
June 25, 2016

Elke dag zit ik vol spanning te wachten, want als er iemand jarig is of iets te vieren heeft dan zet ik er een afbeelding of video'ke op, echt super grappig

Date of experience: June 22, 2016
Minnesota
1 review
1 helpful vote
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Payment
June 24, 2016

You all didnt give me another option for how to pay for the ecard. I had to pay for $18 for the year, that's way too much. And I understand there's no refund but I was not happy with the payment options.

Date of experience: June 22, 2016
New Jersey
1 review
0 helpful votes
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Awesome
June 25, 2016

A little challenging in the beginning until I got some better understanding of how to use it. But pounce I got the hang of it, I had a lot of fun creating cards and musicals!

Date of experience: June 22, 2016
Canada
1 review
1 helpful vote
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Not happy
June 24, 2016

The personalized video which was supposed to have my face, didn't resemble my face at all. I have no idea where the face came from that was on the video but it sure wasn't mine, and it sure wasn't anything close to the template they have you create. Don't think I'll be using this again.

Date of experience: June 22, 2016
GB
1 review
2 helpful votes
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Took my money
June 24, 2016

Took over £13 out of my account that I did not know about I contested this and have been ignored.

Date of experience: June 22, 2016
California
1 review
0 helpful votes
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First time user
June 25, 2016

So much fun adding family and friends to the well thought out, creative, and hillarious videos.

Date of experience: June 22, 2016
California
1 review
0 helpful votes
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Perfect Fathers Day fun!
June 25, 2016

I found a hilarious clip that looked like it was made for my dad. Dropped in a photo of him, laughed a couple more times and then sent it. Easy as pie!

Date of experience: June 22, 2016
California
1 review
0 helpful votes
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Using JibJab to create fun videos is so easy. It's easy to grab heads to put on the characters and it saves the heads so you don't have to add them every time. I love the videos. I found the perfect one for Father's Day. I love JibJab and people enjoy watching the videos I create.

Date of experience: June 22, 2016
Canada
1 review
0 helpful votes
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Made my Dad's day
June 25, 2016

Jib Jab helped make my dad's day by putting a big smile on his face. Thanks Jib Jab

Date of experience: June 22, 2016
California
1 review
1 helpful vote
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Wonderfully Fun
June 25, 2016

I'm having so much fun with JibJab that I'm driving my family nuts! Just kidding... they're always nuts! The app is very user friendly and it's a great alternative to the mundane greeting cards out there. I would highly recommend it... get addicted to fun!

Date of experience: June 22, 2016
Texas
1 review
0 helpful votes
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Confusing but fun
June 25, 2016

I was sent an email that promoted one set of videos. I was motivated, logged in, paid an annual subscription and then had to dig pretty deep to find the Hip Hop Dad video... gifs mixed with videos, etc. It was kind of a mess.

Then, going to post it didn't behave well. I had to get the link myself and post it. (I utilize social media as my day job, so I'm pretty savvy to it.)

But the product is a blast.

Date of experience: June 22, 2016
New Jersey
1 review
1 helpful vote
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Fathers Day
June 24, 2016

Followed instructions (I thought) picture I selected did not work.

Date of experience: June 22, 2016
New Jersey
1 review
2 helpful votes
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Did not work
June 24, 2016

I saw the ad on Facebook and thought it would be cute to post a musical Father's day card for my brother's first Father's day. I was forced to pay $18.00 for a yearly subscription to create one card, and it would not post to Facebook! I tried copying and pasting the link. No dice. So not worth it.

Date of experience: June 22, 2016
Canada
1 review
0 helpful votes
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Account issues
June 24, 2016

Hi - funny you should ask - while trying to send a Father's Day card on Sunday I had such difficulty accessing my account that I had to create a new one. So I was charged an $18 auto renewable fee all over again. I will have to cancel one of them now.

Also your system seems to have issues with the apostrophe in my name.

Regards,
Megan O'Toole

Date of experience: June 22, 2016
California
2 reviews
0 helpful votes
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Didn't work when I needed it to
June 24, 2016

I paid for the service 2 weeks before Father's Day. I wanted to make a Father's Day card the night before Father's Day and I could not log in. It didn't recognize my email address even though I had an email stating that my subscription was successful. I joined again so I could make a Father's Day card. I've sent several emails asking that one of the $18 charges be refunded and I have had no response so I'll have to ask my bank to refund it.

Date of experience: June 22, 2016
Missouri
1 review
0 helpful votes
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Cried
June 25, 2016

The recipient cried with laughter.
There was some delay receiving the card so he didn't see it on Fathers Day, but that didn't diminish the pleasure.

Date of experience: June 22, 2016
Massachusetts
1 review
0 helpful votes
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Still a great way to send cards
June 25, 2016

Obviously, more new options each year for holiday-specific cards (e.g. Father's Day) would be better, but the ability to so easily customize a card has me coming back every holiday to make more of these for my friends and family.

Date of experience: June 22, 2016
Texas
1 review
0 helpful votes
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Very dissatisfied - refund needed
June 24, 2016

The jibjab I created never posted; therefore, I'd like a full refund. I'm not sure if your system was on overload due to Father's Day demands, but I will not be using this again. A full refund is requested.

Date of experience: June 22, 2016
GB
1 review
1 helpful vote
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Misleading
June 24, 2016

Said cost was $1.89 ended up paying $18 n very concerned they have my card details to rip me off further!

Date of experience: June 22, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA