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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I enjoyed using jib jab. It was easy. It was a nice alternative to a regular card and funny. I don't know that I'll continue beyond a few cards during my subscription period however. I would like the option to purchase them individually. I wish the card could be more personalized. Also, I wish the Dad characters were more diverse in the activities they are doing in the ecards.
Got on the site. For a fathers Day, I picked three men to receive their video. Two received, the third did not. When I went back into the site to resend, it recognized my name snd password, but when I went through the whole process it would not send, it sent me back to the very beginning. It was extremely frustrating. I didn't have the time to keep doing this and zi thought if this happens again on the next occasion I would be furious, $18.00 is a lot of money for me to waste. I love this technology and the results when everything works out. I was very sorry to ask for a refund, but delighted that it was granted in a timely manner. Very professional.
I found the site to be very confusing. 1) Someone's face whom I didn't know ended up on my husband's card 2) I ended up with a subscription for $18 that I didn't know I was getting. I have used countless websites over the years, but have never used one so confusing and deceptive.
It was never sent to my husband. So He had to watch the edit one from my computer.
Really easy to use, and people love it when you send them a JibJab starring them! Easy to use, and a lot of fun.
I really like this site. The only thing that I don't care for is it gives a monthly price but charged me the whole year up front.
I called in to cancel my automatic renewal after receiving a billing on my pay-pal account. The matter was handled courteously and promptly by Jib-Jab Support and they refunded the charge immediately. Thank You!
The first time I made a video with JibJab somebody else's face was on it. Awkward to say the least. I retried to do it and it came out fine.
I was charge $18 on my credit card. I am still trying to figure out why.
Definitely not worth it.
The customer service representative who assisted me was prompt and polite in refunding me the auto-renewal fee of which I had been previously unaware. JibJab ROCKS! Thanks for being so awesome!
It was not clear the card was not a moving/animated card, I had to set the mouth to move, but when I uploaded it to facebook it was just a static picture with my husbands face on it!
I wasn't impressed.
I did the 30 day trial and don't think I'll be using ap much. Asked for refund and it was processed easily/quickly and communicated efficiently. Nice to see a company keep their promise.
It showed in large print that the cost was something like $2.50 per month, but I didn't see the small print that showed where I am charged for 12 months immediately. I would not have joined, and will not again.
Its funny, cute, hilarious.
Yal HV done an amazing
Job creating sum thing like this.
& affordable. Tku
Courteous, personal, quick and efficient customer service! A pleasure!
My card did not make it to my father on father's day. I tried to talk him through it a day later, and it had not gone to his junkmail box. I double checked the address and it was correct. I am extremly disappointed. I had to send him the receipt for his card so he could view the link. I"m not even sure if that worked. I am considering asking for a full refund.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)