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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Tennessee
1 review
0 helpful votes
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Very Fun!
June 25, 2016

This is a great way to make a unique card that made everyone laugh. It was easy to do too.

Date of experience: June 22, 2016
Tennessee
1 review
0 helpful votes
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Amusing written card alternative
June 25, 2016

I enjoyed using jib jab. It was easy. It was a nice alternative to a regular card and funny. I don't know that I'll continue beyond a few cards during my subscription period however. I would like the option to purchase them individually. I wish the card could be more personalized. Also, I wish the Dad characters were more diverse in the activities they are doing in the ecards.

Date of experience: June 22, 2016
New York
2 reviews
0 helpful votes
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Got on the site. For a fathers Day, I picked three men to receive their video. Two received, the third did not. When I went back into the site to resend, it recognized my name snd password, but when I went through the whole process it would not send, it sent me back to the very beginning. It was extremely frustrating. I didn't have the time to keep doing this and zi thought if this happens again on the next occasion I would be furious, $18.00 is a lot of money for me to waste. I love this technology and the results when everything works out. I was very sorry to ask for a refund, but delighted that it was granted in a timely manner. Very professional.

Date of experience: June 22, 2016
Louisiana
2 reviews
0 helpful votes
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Excellent
June 25, 2016

Customer service is excellent and timely. Jib jab went above and beyond my expectations.

Date of experience: June 22, 2016
North Carolina
1 review
0 helpful votes
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Confusion, deception
June 24, 2016

I found the site to be very confusing. 1) Someone's face whom I didn't know ended up on my husband's card 2) I ended up with a subscription for $18 that I didn't know I was getting. I have used countless websites over the years, but have never used one so confusing and deceptive.

Date of experience: June 22, 2016
Arizona
1 review
0 helpful votes
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Fathers Day Jib Jab
June 24, 2016

It was never sent to my husband. So He had to watch the edit one from my computer.

Date of experience: June 22, 2016
New Jersey
1 review
0 helpful votes
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Really easy to use, and people love it when you send them a JibJab starring them! Easy to use, and a lot of fun.

Date of experience: June 22, 2016
North Carolina
2 reviews
0 helpful votes
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I really like this site. The only thing that I don't care for is it gives a monthly price but charged me the whole year up front.

Date of experience: June 22, 2016
Washington
1 review
0 helpful votes
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Excellent and courteous response!
June 25, 2016

I called in to cancel my automatic renewal after receiving a billing on my pay-pal account. The matter was handled courteously and promptly by Jib-Jab Support and they refunded the charge immediately. Thank You!

Date of experience: June 22, 2016
Florida
1 review
1 helpful vote
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The first time I made a video with JibJab somebody else's face was on it. Awkward to say the least. I retried to do it and it came out fine.
I was charge $18 on my credit card. I am still trying to figure out why.
Definitely not worth it.

Date of experience: June 22, 2016
Oregon
1 review
0 helpful votes
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Refund of auto-renewal fee.
June 25, 2016

The customer service representative who assisted me was prompt and polite in refunding me the auto-renewal fee of which I had been previously unaware. JibJab ROCKS! Thanks for being so awesome!

Date of experience: June 22, 2016
Virginia
1 review
0 helpful votes
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Jib Jab
June 25, 2016

Great program... lots of fun. Easy to make. Customer support is uncommonly helpful! Thanks!

Date of experience: June 22, 2016
GB
1 review
0 helpful votes
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Less than I expected
June 24, 2016

It was not clear the card was not a moving/animated card, I had to set the mouth to move, but when I uploaded it to facebook it was just a static picture with my husbands face on it!
I wasn't impressed.

Date of experience: June 22, 2016
Texas
1 review
0 helpful votes
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Refunded as promised
June 25, 2016

I did the 30 day trial and don't think I'll be using ap much. Asked for refund and it was processed easily/quickly and communicated efficiently. Nice to see a company keep their promise.

Date of experience: June 22, 2016
Georgia
1 review
2 helpful votes
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Price was deceiving.
June 24, 2016

It showed in large print that the cost was something like $2.50 per month, but I didn't see the small print that showed where I am charged for 12 months immediately. I would not have joined, and will not again.

Date of experience: June 22, 2016
District of Columbia
1 review
0 helpful votes
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Its so amazing
June 25, 2016

Its funny, cute, hilarious.

Yal HV done an amazing
Job creating sum thing like this.
& affordable. Tku

Date of experience: June 22, 2016
New York
2 reviews
0 helpful votes
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5 Stars Customer Service
June 25, 2016

Courteous, personal, quick and efficient customer service! A pleasure!

Date of experience: June 22, 2016
Texas
1 review
0 helpful votes
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JibJab
June 25, 2016

No complaints, but there's always room for improvement.

Date of experience: June 22, 2016
South Carolina
1 review
1 helpful vote
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My card did not make it to my father on father's day. I tried to talk him through it a day later, and it had not gone to his junkmail box. I double checked the address and it was correct. I am extremly disappointed. I had to send him the receipt for his card so he could view the link. I"m not even sure if that worked. I am considering asking for a full refund.

Date of experience: June 22, 2016
Texas
2 reviews
1 helpful vote
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Content
June 25, 2016

The technique is great. The content could be enhanced by including more themes & language appropriate for us in the older generation.

Date of experience: June 22, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA