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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Massachusetts
1 review
0 helpful votes
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Total awesomeness!
June 25, 2016

I have had so much fun now that's have figured it out. I'm actually getting non stop requests..."oh. Make one about me, makes one about me"! Haha love it.

Date of experience: June 22, 2016
Arizona
1 review
0 helpful votes
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Father's Day
June 25, 2016

Lots of fun playing the Father's Day video for the whole family.

Date of experience: June 22, 2016
GB
1 review
0 helpful votes
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Horrible. I WANT MY MONEY BACK!
June 25, 2016

Had to try 5 times to get 2 videos to post. In the end, I gave up after only getting one to post. Then Jibjab signed me up for a year subscription for $18.00! I did NOT sign up for it and will not use it again ever! I WANT MY MONEY BACK!

Date of experience: June 22, 2016
Indiana
1 review
0 helpful votes
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Good fun
June 25, 2016

I've used JibJab for years. It's always been good for fun and laughs. Pretty decent variety of videos to choose from.

Date of experience: June 22, 2016
GB
1 review
1 helpful vote
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Stranger on the card
June 24, 2016

Had a face of a stranger on my card, not the face of the relative I had pasted.

Date of experience: June 22, 2016
California
1 review
0 helpful votes
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Just So So
June 24, 2016

The videos are funny, but using the site is not very user friendly.

Date of experience: June 22, 2016
Texas
1 review
0 helpful votes
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Not happy
June 24, 2016

My first one that i thought i sent to FB never showed up

Date of experience: June 22, 2016
Pennsylvania
1 review
0 helpful votes
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Easy to use. Happy with my selection. Feel it's all one type of humor. Would like to see more variation of content.

Date of experience: June 22, 2016
California
1 review
0 helpful votes
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Great job on customer service.
June 24, 2016

Answered phone right away. Needed a refund and there was no problem or
Hidden agenda's. Devonne was a very good representative for Jib Jab. Thank you.
Usually would not take the time to do a review however customer support is not that
Great anymore with many companies. Great job

Date of experience: June 22, 2016
Canada
1 review
0 helpful votes
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Excellent Customer Service
June 24, 2016

I wasn't happy with my first JibJab card (long message wasn't included), and they gave me a full refund, as promised, and asked for feedback on their service. Excellent customer service makes up for a less that satisfactory experience!

Date of experience: June 22, 2016
GB
1 review
0 helpful votes
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Lack of Clarity
June 24, 2016

I went on your site to send an e card. I was not aware andi was not made clear that I could not buy a single card but had to suscribe for a year which in fact to my regret as the cost for a subscription is far more than I spend on cards in one year. I think this should be made clear at the beginning of the process. Why not sell cards individually? I am very annoyed about this. You deserve no stars from me for this reason.

Date of experience: June 22, 2016
Florida
1 review
0 helpful votes
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Great customer service
June 24, 2016

Problem with accounting was handled immediately with no hassle.

Date of experience: June 22, 2016
Turkiye
1 review
0 helpful votes
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Fun, Fun, Fun
June 24, 2016

Sometimes it's the small things in life that give us the most pleasure. The amount of laughter generated that the cards I've created and sent out to people is beyond the monetary value. Really have enjoyed my membership even though it's only a week old.
Only negative to comment on - would be great if the year's subscription included the downloads. It seems a bit of a let down to find out you have to keep on paying if you want to save the cards. IF however, the cards stay on the system until I choose to delete them, then I suppose downloading is not important.

Date of experience: June 22, 2016
Virginia
1 review
0 helpful votes
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Funny
June 24, 2016

Great fun. Shame it's a paid service, but the cost isn't too bad.

Date of experience: June 22, 2016
North Carolina
1 review
0 helpful votes
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Fathers Day card kept freezing
June 24, 2016

We tried to play it that morning and it kept stopping. Gave up until later in the day. Wish it had played correctly when I wanted it to.

Date of experience: June 22, 2016
GB
1 review
0 helpful votes
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I made a father's day card and wanted to buy it on its own or pay for a month - at the till I signed up and then found out a year's subscription of $18 came out immediately, I mailed customer services and it was refunded in 2 days which was very fair.

Date of experience: June 22, 2016
Washington
3 reviews
0 helpful votes
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I checked his spam folder, everything, it is nowhere to be found. Can I have my 18.00 back?

Date of experience: June 21, 2016
GB
1 review
0 helpful votes
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Funny clips
June 24, 2016

Would be 5 stars if clips would not start with the advert for jibjab and if clips would not be charged to download in addition to the subscription fee

Date of experience: June 21, 2016
Canada
2 reviews
0 helpful votes
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Father's Day greeting
May 5, 2021

I had a very hard time adding the greeting to my Facebook page. Finally got it later in the day. I do not have the jib jab app, but couldn't get over how difficult it was for me to get it to the FB page. Better luck at the next one!

Date of experience: June 21, 2016
New Zealand
1 review
0 helpful votes
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Love the videos!
June 24, 2016

It was so easy to make and send videos starring ourselves. It is great to see current music. One improvement would be to add more videos where you can set the mouths to move, rather than just inserting a head pic. Cheers.

Date of experience: June 21, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA