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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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New Jersey
3 reviews
0 helpful votes
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LOVE JIBJAB!
June 30, 2016

For years - a JibJabber!
Love love the videos!

Priceless - and always brings a big smile & laughter to anyone I send!

Date of experience: June 27, 2016
Canada
1 review
0 helpful votes
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Sending video
June 29, 2016

I would like to unsubscribe and get a refund. I joined Jib Jab and enjoyed what I saw, then went to send a card to my son, he never received it and it took quite a few tries to send.
Sheelagh

Date of experience: June 27, 2016
Alessandra S. — JibJab Rep
over a year old

Hello!

We are more than happy to help with a refund, if you like. Can you please send an email to help@jibjab.com?

French Guiana
2 reviews
0 helpful votes
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Fun site!
June 30, 2016

It's fun customizing videos for family and friends. They all get a big kick out of them when they receive them.

Date of experience: June 27, 2016
Texas
1 review
0 helpful votes
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Fun fun fun
June 30, 2016

Easy to do. I'm all about that. No stress. Will be making more..

Date of experience: June 27, 2016
New York
1 review
0 helpful votes
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HILARIOUS
June 30, 2016

$18 a year, that's even better than birthday cards!

Date of experience: June 27, 2016
California
1 review
0 helpful votes
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No response to problem
June 29, 2016

We incurred a problem and had a question on Thursday. No response since.

Date of experience: June 27, 2016
GB
1 review
0 helpful votes
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Fun, fun, fun!
June 30, 2016

I've only used this site for a few days now and I'm having such a laugh!

Date of experience: June 27, 2016
Indiana
1 review
0 helpful votes
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Wish it would have been easier
June 29, 2016

I made 2 videos but I had trouble on my tablet and computer. Had to get a refund. Loved the idea of it though

Date of experience: June 27, 2016
Canada
1 review
0 helpful votes
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Bundle of Laughs
June 30, 2016

Very easy and fun to use. Offers hours of entertainment with so many different options and verities it's hard to ever get board with it.

Date of experience: June 27, 2016
Ohio
1 review
0 helpful votes
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Excellent
February 17, 2021

Wanted Jib Jab to back out automated subscription chgd to me and cancel subscription due to need to cut down on expenses and also dont use site
And I got my credit within few days and excellent C/S service.

Date of experience: June 27, 2016
California
1 review
0 helpful votes
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Sending these cards out is the best way for me to acknowledge a birthday or special occasion for family members and friends.

Date of experience: June 27, 2016
Maryland
1 review
0 helpful votes
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1st Time User
June 30, 2016

Thought I could save personalized version without an extra fee involved. Satisfied with most everything else on your site.

Date of experience: June 27, 2016
Indiana
1 review
0 helpful votes
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Lots of Fun
June 30, 2016

Had a fun time creating our Jib-Jab video. We have already decided on the one we want to create around Christmas time. Thanks for a fun time in the midst of an otherwise hectic workday.

Date of experience: June 27, 2016
South Carolina
1 review
0 helpful votes
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Fun Anniversary Card
June 30, 2016

Was a fun way to send my husband anniversary greetings when we weren't together for that day. Loved being able to add our pictures to the animation!

Date of experience: June 27, 2016
Arizona
1 review
0 helpful votes
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So Much Fun!
June 30, 2016

These made for a great "going away" video presentation. I only wish there were a few more options and perhaps, the ability to animate a larger group of people.

Date of experience: June 27, 2016
Virginia
1 review
0 helpful votes
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Malfunctioning website
June 29, 2016

The opportunity to personalize the greeting card was not presented. The only thing I could dp was send the card or go back to select a different card.

Date of experience: June 27, 2016
Texas
1 review
0 helpful votes
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Great and fun to make!
June 30, 2016

Thank you for making this available. I think the ideas are great and easy to use. Please keep adding more my friends and family will love them.

Date of experience: June 27, 2016
California
1 review
0 helpful votes
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Hubby
June 30, 2016

My husband got a big kick out of the Father's Day one I sent him to his e-mail. He laughed quite a bit. Love it too.

Date of experience: June 27, 2016
Kansas
1 review
0 helpful votes
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It's great!
June 30, 2016

I love Jib Jab! I use on my 4 children, son in-law and 3 grandsons

Date of experience: June 27, 2016
Washington
1 review
0 helpful votes
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Moms Bday Card
June 30, 2016

The upload and interface were well done and executed smoothly. While i understand and am OK with the fact that it's a pay site, the fact that jumping "out" to enter credit card info lost all my changes was frustrating.

The faces had to be re-loaded, centred etc. Minor, but annoying.

Date of experience: June 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA