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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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For years - a JibJabber!
Love love the videos!
Priceless - and always brings a big smile & laughter to anyone I send!
I would like to unsubscribe and get a refund. I joined Jib Jab and enjoyed what I saw, then went to send a card to my son, he never received it and it took quite a few tries to send.
Sheelagh
It's fun customizing videos for family and friends. They all get a big kick out of them when they receive them.
We incurred a problem and had a question on Thursday. No response since.
I made 2 videos but I had trouble on my tablet and computer. Had to get a refund. Loved the idea of it though
Very easy and fun to use. Offers hours of entertainment with so many different options and verities it's hard to ever get board with it.
Wanted Jib Jab to back out automated subscription chgd to me and cancel subscription due to need to cut down on expenses and also dont use site
And I got my credit within few days and excellent C/S service.
Thought I could save personalized version without an extra fee involved. Satisfied with most everything else on your site.
Had a fun time creating our Jib-Jab video. We have already decided on the one we want to create around Christmas time. Thanks for a fun time in the midst of an otherwise hectic workday.
Was a fun way to send my husband anniversary greetings when we weren't together for that day. Loved being able to add our pictures to the animation!
These made for a great "going away" video presentation. I only wish there were a few more options and perhaps, the ability to animate a larger group of people.
The opportunity to personalize the greeting card was not presented. The only thing I could dp was send the card or go back to select a different card.
Thank you for making this available. I think the ideas are great and easy to use. Please keep adding more my friends and family will love them.
My husband got a big kick out of the Father's Day one I sent him to his e-mail. He laughed quite a bit. Love it too.
The upload and interface were well done and executed smoothly. While i understand and am OK with the fact that it's a pay site, the fact that jumping "out" to enter credit card info lost all my changes was frustrating.
The faces had to be re-loaded, centred etc. Minor, but annoying.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Hello!
We are more than happy to help with a refund, if you like. Can you please send an email to help@jibjab.com?