On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Gave a JJ ecard to my brother for Father's Day. He and his family loved it and cheered everyone up!
Site was easy to use and everything worked the way it should have.
Buy this e-card for 2.99. We'll sign you up for a subscription instead.
Be careful because some people do not have a fabulous sense of humor! This is the greatest funny card out there!
Oh WOW! JibJab is so amazing! I had heard of JibJab before, but had never used it or subscribed to it, and now that I have, I find it FUN, EXCITING, & FUNNY! Thanks so much for the creativity you've put before us to personalize. I LOVE IT!
This was my first attempt at this. The first card made didn't have the face in it that I chose so I didn't send it. I didn't even recognise who it was. I was able to complete the second attempt with correct face. It was perfect but I received the credit charge as $23.72. This is a very expensive birthday card. Maybe because you are outside Canada. I thought I was on a Canadian site. Too bad.
I am very unhappy with my experience with JibJab, my father in law never received his Father's day card. He looked in his junk/spam and it wasn't there either.
Overall JibJab is a fantastic concept: nothing short of awesome
All in all very easy to navigate and use, I have been using it for several years,
So much fun and entertaining... great for any occasion!
Tryed to make a Father's Day Jib Jab was not able to post. I was forced to join dorm a fee of 18.00 per year. Never would have joined if I knew that my money was now going to be taken from my account every year. Couldn't even get one to post. Very Unsatisfied
Wanted to buy a single card but instead was charge for a reoccurring yearly subscription. I was initially very annoyed however once I contacted costumer service they were very helpful and responsive in issuing a refund!
Thank you!
Craig
Ultimately good but hard to navigate the app to deliver the message
I had no idea that 2 withdrawals were going to be taken out of my account. I have no idea how to get them to stop! Buyer be ware.
I made a dance card with 5 family member for a friend and sent it to all involved. Everyone howled with laughter! And thought I was a genius. Making it was fun and easier than I expected. Thanks JibJab.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)