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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I've made quite a few birthday (on my Galaxy S3) jabs that people have loved! The other day I couldn't make one until I paid again. The process worked for one but NOT FOR A SECOND ONE. SOMETHING is screwy wherein FACEBOOK cycles through the process over and over again preventing picture picking. This is when I'm logged out of Facebook. My big mistake seems to be pressing the "find pic on Facebook button" ONE TIME ONLY. When the "PAY AGAIN" SCREEN came up again, I gave up. I thought it was $18 for membership - not per card. I wasted a lot of time trying to get it to work.
The JibJab cards always are a fun way to celebrate in a more personal way, with our faces.
I have been receiving these cards and thought Father's Day would be a cute surprise for my son's. I got one picture pasted in the card and sent it. I had pictures of my other sons, but could not get them into the cards. I tried editing and resizing, but nothing worked. Neither did your online help. Since it was a Sunday, there was no human to help, so I used another site to send these boys a greeting. All-in-all, a frustrating experience.
I sent a singing card to 3 people & only one person received it
It was funny and amusing. However, when downloading the video, it was difficult to edit it. It is not the newest technology helpful for editing.
I needed to cancel my mother's account after she passed. They were right on it! NO hassle.
All who viewed birthday card thought it was hysterical, including myself. Singing birthday card with 5 characters was very easy to set up.
With family living overseas, I have been on the receiving end of Jib Jab cards, so thought I had better learn how to send some back! It was a very easy procedure with informative instructions and I shall look forward to using it again soon
I paid for the service and when I go to login it says my account doesn't exist. Waste of time and money! I think it'd ironic that I get an email to give it a review when my account doesn't exist.
Hello!
We are more than happy to help with this issue. Can you please send an email to help@jibjab.com?
I had a problem with an ad that claimed to give you a free three months service if you downloaded one of your JibJab videos. I downloaded mine and then did not receive my bonus. I contacted support at JibJab and Danielle and Heather were happy to assist me and took care of my issue right away.
It was easy to create the fun video, although it took a few tries for the photo to upload properly on mobile device. Loved it! Good selection of songs.
I've loved sending Jib-Jab cards to my friends and family for years. This year, my budget won't allow my membership, and I forgot that JibJab would autorenew my membership. SInce my budget wouldn't cover that, I immediately wrote to their customer service which immediately credited their charge. I am so impressed and grateful, because they have helped me immensely. Kudos to JibJab, and once my budget allows, I'll again join so I can use their silly and hysterically funny cards which my friends and family always enjoy too. Five Stars is too few... they're Ten in my book.
I have no clue the cost involved?
Is the fee that shoed up on my VISA for a one time/year subscription? Or, is it a per card charge? I do I know what each card costs?
Thanks...
We are more than happy to help! Can you please send an email to help@jibjab.com?
My husband love it. My sons and stepsons though it was hilarious.The whole family enjoy it.
I had a hassle free refund for an auto payment renewal. Jib jab took care of my refund with no questions asked. They even went out of their way to get me my refund when my account was hard to identify.
I emailed customer service and received a quick response and great service. Thank you.
I set it up with a different email than Facebook so now I have paid for something I can not send to Facebook. There is no Phone # or address so I can cancel my Jib Jab. Tried to change email to same as Facebook but email is already used because I set it up once but did not pay
I love the media incorporation into my greeting cards, they are far more exciting than paper cards and lead to more of a memorable "experience" versus simply a card.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Jim! It sounds like something is off, for sure. We are happy to help though! Please send us an email to help@jibjab.com and we will get this issue resolved for you.