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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Love this site, and my family and friends love their cards. But please give more choices for only one person in the card. A lot of times, I don't want to include 3,4, or 5 people... I just want to put one person.
Love the hilarious videos you can make and share! If someone needs a laugh send them a JibJab :)
I remember signing up for JibJab at Christmas, but I don't recall signing up for any kind of auto renewal. When my Visa was charged the following June, even though I hadn't used the service since Christmas I wasn't sure why. When I inquired about the charge, just expecting to have any kind of auto renewal turned off and no further charges I received a reply within two days with an immediate refund! No hassles, no questions asked. Excellent service JibJab - people shouldn't hesitate to sign up for this service if they want to. It was so fun making the card for everyone even though it was a one time use.
My phone rep was awesome and so prompt to get back. I hate to leave this review. He was awesome but I have not yet seen my refund. Help? If I get refund this will be a 5 star review. Is this my bank or Jibjab?
I'll admit, I initially thought $18 was a bit steep for a video card. But realizing it was a year membership I paid it saying I'd make the most of it. Now I use JibJab regularly to create more cards for family & friends that are absolutely hilarious. It makes me laugh so much - it's the best $18 I've spent in a while!
As a subscriber over the past several years, I continue to be impressed with the originality, ease of operation, humor and cost of JibJab. My family and friends look forward to my sending their faces on ridiculous videos and pictures. Great job, JibJab!
I finally paid attention to various small charges on a particular credit card, only to discover I was being billed for an item I had not recognized was on-going. I phoned the number, spoke with a man who quickly resolved my issue by granting a refund.
My only complaint to him while on the phone was to ask him to repeat several times, as his "rapid-speak" got the best of these 74 year old ears!
JibJab.com is a fun web site where you can post eCards to Facebook and other sites, plus download them and send them via email. Creating custom eCards is extremely easy with your family pictures and this makes it seriously funny. The personal message area could use some work, and the Send To email area of the eCard is non-standard using commas instead of semi-colons for separating email addresses, but overall the site is great to work with once you go through it once or twice. There are a wide variety of eCards available, and sending them has gotten me a "Best Birthday Card Sender" reputation.
After playing around with the interface a few times, I got the face lined up nicely. The result was brilliant. The face lined up good with the hairstyle and looked natural and I thought the video was hilarious. Thanks for having such a good selection to pick from!
I was a member a few years ago and liked the range of cards and the flexibility in making the cards. Now it seems that a) you can't adjust the width or angles of the faces. Also, I wasn't able to send a message in my card. I signed up for another year without knowing these features had been changed so a bit disappointed. Also, thought there'd be at least a few newer card options.
It was fun to make and my Granddaughter loved the card.
Had fun casting birthday card and recipient loved it. It is great that you can make personal cards. Love it.
Easy to use except that I did not get the mouths centered in the right way (all looked like they had moustaches, so the mouth placement was too high). Fun experience.
Very humorous and uplifting. Made all of my friends and family smile and we are all now Jabbermaniacs.
It is a bit unclear what this costs and how much my next JibJab will be. Am I a member, are the next ones cheaper, will my next subscription go automatically?
It was a big succes, only the financial part isn't very clear to me.
After a long period of not using the system, I suddenly noticed my subscription was automatically renewed. I asked to cancel it and for a refund. The support service kindly responded positively to both demands. I would probably still use the service only sporadically and certainly the subscription is not the best deal for me. But I am happy with the quick response and with the resolution which I think it is the best for all parties.
Don't understand the charges for downloading a file even though I have a paid membership.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members