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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I signed up and needed to send a birthday greeting
The site was down
I left my tele number for someone to contact me and never was contacted.
*******229
I also missed sending the birthday greeting!
I also need to check if I have a duplicate membership
It is always a breeze to create a fun card and email it to loved ones, and the reactions are always what I wanted: HAPPY!
We have used this Happy spoof video for several business meetings and it always is so well received.
I am having a great time placing my friends & families faces into the pics, dances & music videos. I really like that it's east to use and the customer service is top notch
My sister and I had fun looking at all the cards and finally choosing one for our other sister whose birthday was this past Saturday. Unfortunately it didn't arrive.
It seemed like I could only use my picture instead of all the heads I already have on my profile. I wanted to use other heads previously loaded. So was somewhat DISSAPOINTED.
Billing process is not clear I though I will be charged monthly but you have charged me for whole year
It was easy to make a video and lots of fun. I just wasn't aware I would be charged for a year instead of for the one I made.
But need more options
All our relatives and friends love to have fun with each other. We would like to see you have some more REALLY fun options. For adults. Not politically correct.
Let's have some REAL fun!
Thanks!
It was my first time, made a few mistakes, but enjoyed very much
Once I signed up I found there really weren't as many choices as I would like. The jib jab product is funny because the mouths move, but many of the choices have this minimally. And... how about one for Canada Day? If you sell your product to Canadians, offer products that are specific to us, please and thanks.
Very easy to use and starring you music and dance videos are especially a lot of fun!
The videos available to choose was limited and not worth the $18 sunscription fee. I think the videos should be pay as you go not an annual fee.
I was confused about billing when I signed up and didn't expect to be signing for the annual fee. The staff immediately gave me a refund - no questions asked. Nice.
You need to offer more "invite" type options, where customer can manage responses etc.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)