business logo of JibJab

JibJabReviews 12,912

3.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey star
grey star
grey star
grey star
grey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Dennis P.
Unfollow Dennis P.
Share Review
Report Review

Dissatisfied customer
July 3, 2016

I signed up and needed to send a birthday greeting
The site was down
I left my tele number for someone to contact me and never was contacted.
*******229
I also missed sending the birthday greeting!
I also need to check if I have a duplicate membership

Date of experience: July 1, 2016
Florida
1 review
0 helpful votes
Follow Bill H.
Unfollow Bill H.
Share Review
Report Review

Good product
July 3, 2016

Dont like the force you to sign up for a year ( auto renewal).

Date of experience: July 1, 2016
Georgia
1 review
0 helpful votes
Follow Colleen C.
Unfollow Colleen C.
Share Review
Report Review

Fun and easy!
July 3, 2016

It is always a breeze to create a fun card and email it to loved ones, and the reactions are always what I wanted: HAPPY!

Date of experience: July 1, 2016
New York
1 review
0 helpful votes
Follow Linda R.
Unfollow Linda R.
Share Review
Report Review

Fun bday card!
July 3, 2016

It was fun and easy to make a hilarious creative unique card.

Date of experience: July 1, 2016
Virginia
1 review
0 helpful votes
Follow Randy A.
Unfollow Randy A.
Share Review
Report Review

Awesome Site
July 3, 2016

This is so cool and it puts a smile on the face of the person receiving!

Date of experience: July 1, 2016
Indiana
1 review
0 helpful votes
Follow Julie B.
Unfollow Julie B.
Share Review
Report Review

Hilarious spoof!
July 3, 2016

We have used this Happy spoof video for several business meetings and it always is so well received.

Date of experience: July 1, 2016
Florida
1 review
0 helpful votes
Follow Lora D.
Unfollow Lora D.
Share Review
Report Review

AWESOME HILARIOUS FUN
July 3, 2016

I am having a great time placing my friends & families faces into the pics, dances & music videos. I really like that it's east to use and the customer service is top notch

Date of experience: July 1, 2016
Illinois
1 review
0 helpful votes
Follow Eric c.
Unfollow Eric c.
Share Review
Report Review

Best App ever.
May 5, 2021

I became a user last year and our family's just loves it.

Date of experience: June 30, 2016
Nevada
1 review
0 helpful votes
Follow Tamera D.
Unfollow Tamera D.
Share Review
Report Review

Didn't Arrive
July 2, 2016

My sister and I had fun looking at all the cards and finally choosing one for our other sister whose birthday was this past Saturday. Unfortunately it didn't arrive.

Date of experience: June 30, 2016
Canada
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Somewhat limited
July 3, 2016

It seemed like I could only use my picture instead of all the heads I already have on my profile. I wanted to use other heads previously loaded. So was somewhat DISSAPOINTED.

Date of experience: June 30, 2016
Qatar
1 review
0 helpful votes
Follow Atif R.
Unfollow Atif R.
Share Review
Report Review

Billing confusion
July 2, 2016

Billing process is not clear I though I will be charged monthly but you have charged me for whole year

Date of experience: June 30, 2016
Alabama
1 review
0 helpful votes
Follow Lee M.
Unfollow Lee M.
Share Review
Report Review

Misunderstood charge
July 2, 2016

It was easy to make a video and lots of fun. I just wasn't aware I would be charged for a year instead of for the one I made.

Date of experience: June 30, 2016
Georgia
1 review
0 helpful votes
Follow Richard K.
Unfollow Richard K.
Share Review
Report Review

Very good
May 5, 2021

But need more options
All our relatives and friends love to have fun with each other. We would like to see you have some more REALLY fun options. For adults. Not politically correct.
Let's have some REAL fun!
Thanks!

Date of experience: June 30, 2016
Michigan
1 review
0 helpful votes
Follow Rhonda G.
Unfollow Rhonda G.
Share Review
Report Review

Wonderfull
May 5, 2021

It was my first time, made a few mistakes, but enjoyed very much

Date of experience: June 30, 2016
North Dakota
1 review
0 helpful votes
Follow Shelly f.
Unfollow Shelly f.
Share Review
Report Review

AWESOME!
July 2, 2016

Sent my dad a birthday card and he loved it! Great for people that don't do papercards thru the mail

Date of experience: June 30, 2016
Canada
1 review
0 helpful votes
Follow Dawn E.
Unfollow Dawn E.
Share Review
Report Review

More choices please
July 2, 2016

Once I signed up I found there really weren't as many choices as I would like. The jib jab product is funny because the mouths move, but many of the choices have this minimally. And... how about one for Canada Day? If you sell your product to Canadians, offer products that are specific to us, please and thanks.

Date of experience: June 30, 2016
Philippines
1 review
0 helpful votes
Follow Mercedes A.
Unfollow Mercedes A.
Share Review
Report Review

Love the music and dance videos
July 2, 2016

Very easy to use and starring you music and dance videos are especially a lot of fun!

Date of experience: June 30, 2016
New Jersey
1 review
0 helpful votes
Follow Amanda L.
Unfollow Amanda L.
Share Review
Report Review

Poor selection
July 2, 2016

The videos available to choose was limited and not worth the $18 sunscription fee. I think the videos should be pay as you go not an annual fee.

Date of experience: June 30, 2016
District of Columbia
1 review
0 helpful votes
Follow Mike C.
Unfollow Mike C.
Share Review
Report Review

Exit strategy
February 17, 2021

I was confused about billing when I signed up and didn't expect to be signing for the annual fee. The staff immediately gave me a refund - no questions asked. Nice.

Date of experience: June 30, 2016
Uganda
1 review
0 helpful votes
Follow Andrew B.
Unfollow Andrew B.
Share Review
Report Review

Invite Options
July 2, 2016

You need to offer more "invite" type options, where customer can manage responses etc.

Date of experience: June 30, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA