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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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New York
1 review
0 helpful votes
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Love em!
July 7, 2016

I use JibJab all the time. The cards are a blast and my friends & family love 'em!

Date of experience: July 5, 2016
Virginia
2 reviews
0 helpful votes
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Lots of fun
July 7, 2016

User Friendly, lot of choices. Would like more kid friendly choices.

Date of experience: July 5, 2016
France
1 review
0 helpful votes
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Sympa mais cher
July 7, 2016

J'ai été étonné quand j'ai vu mon relevé de CB car a aucun moment ce prix n'a été annoncé. Peut- être fallait-il multiplier le prix initial par le nombre d'adresses? Je n'en sais rien. Preuve que l'information est mal faite. La carte était sympa mais je ne conseillerai pas ce site à mes amis. J'aime qu'on soit clair

Date of experience: July 5, 2016
California
1 review
0 helpful votes
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AWESOME!
July 7, 2016

What can I say; it is so easy and so much fun creating these masterpieces. My friends think I'm the bomb!

Date of experience: July 5, 2016
Illinois
1 review
0 helpful votes
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No confirmation of delivery
July 7, 2016

Other services tell you when (or whether) the recipient received the card.

Date of experience: July 5, 2016
GB
1 review
0 helpful votes
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Yearly Subscription
July 7, 2016

Pretty crappy you have to buy a year subscription for one card. I understand i can use the service throughout the year but thats not what I want.

The emails also come through looking like junk mail so if you don't tell the recipient they may not even see the card.

Date of experience: July 5, 2016
Croatia
1 review
0 helpful votes
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Fun app
July 7, 2016

Easy to use and fun app.
The only thing it definitely needs is more video templates.

Date of experience: July 5, 2016
Michigan
2 reviews
0 helpful votes
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Fun, but limited
July 7, 2016

It is a fun product, but I would like more videos to choose from. The controls could have a little more fine-tuning. And why not an option to add additional actors, even if the option has to be purchased?
I think the product is good, but not quite worth the $18/year just yet. More videos would change my mind.

Date of experience: July 5, 2016
Florida
1 review
0 helpful votes
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Awesome customer service
July 7, 2016

I needed assistance with my account and your customer service was right there to help. Thanks so much

Date of experience: July 4, 2016
Australia
1 review
0 helpful votes
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Five Star Service
July 7, 2016

Thank you for your very prompt response and helpfulness.
I am a very happy customer

Date of experience: July 4, 2016
Minnesota
1 review
0 helpful votes
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Outdated and disappointing
July 6, 2016

Cropping the faces used to be a game of its own, trying to catch the hair styles and ears. The big round thing took that away. But perhaps the most annoying thing is the fact that the videos cannot be play directly in Facebook, instead you are forced to post a link to the JibJab website. This makes it lame.

Date of experience: July 4, 2016
GB
1 review
0 helpful votes
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Addicted!
July 7, 2016

These e cards are great fun to send. It's nice to match them up to people who will enjoy and put a smile on someone's face for that special occasion.

Date of experience: July 4, 2016
Canada
1 review
0 helpful votes
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Birthday wish went to junk mail
July 6, 2016

Loved the selection, recipient loved the e-card but I had to ask her if she received it and it ended up in her junk file:-(

Date of experience: July 4, 2016
Alaska
2 reviews
0 helpful votes
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Fun site!
July 6, 2016

I enjoyed making a personalized card for friends. However, I wish I could adjust the images even after they have been added to my files as some of the mouths needed adjustment. Nonetheless, the cards are entertaining!

Date of experience: July 4, 2016
Austria
1 review
0 helpful votes
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Our chicken is 50
July 6, 2016

All guests had much fun with their figures and masks.

Date of experience: July 4, 2016
Michigan
2 reviews
0 helpful votes
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Great fun!
July 7, 2016

I'm a first time user and found JibJab easy and user friendly.

Date of experience: July 4, 2016
GB
1 review
0 helpful votes
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Didn't deliver
July 6, 2016

I sent a card to a friend for her birthday. I was delighted with the product BUT having chased up with my friend I discover the card was not received. I even asked her to check junk mail just in case but nothing. Alas I appear to have missed her birthday and having paid for the service am very dissapointed

Date of experience: July 4, 2016
DO
1 review
0 helpful votes
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Love it!
July 6, 2016

I love Jib Jab, its not my first time paying for that service ;)

Date of experience: July 4, 2016
GB
1 review
0 helpful votes
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Varied price plan
July 6, 2016

I don't like being tied into things for a whole year. One off or even quarterly would have been better.

Date of experience: July 4, 2016
Italy
1 review
0 helpful votes
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Fine except auto-renewal caveat
July 6, 2016

Don't like not being given the option to renew automatically or not but love the cards.

Date of experience: July 4, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA