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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Very user-friendly and the videos were created super quickly. Easy to share as well. I'd really like to see more options for 2 and 3 people in the "starring me" jibjabs. Especially in the birthday category.
AUN NO E REALIZADO NINGUN VIEDO, PERO TIENE BUENA PINTA
Tried to upload picture two different times to use on an e-card and each time it did not load (plus took forever to find out it did not work).
I have had so much fun with this app... So glad I got it! Sent some videos to my parents & haven't heard them laugh this hard in a while! Thank you, Jibjab for all this fun!
The site and the videos are cool but I'm very disappointed because when you want to become a member you are forced to have auto-renewal enabled.
I think this is not fair, some credit cards are blocked in these cases if the site is not verified (like yours).
Grandchildren couldn't stop laughing seeing us in the Farrell Williams Happy video!
Not 5 stars as I didn't like having to sign up for a year with auto renewal. I will have to remember if I want to cancel before the date.
I never usually take the time for a review, but I just had one of the best customer service experiences with JibJab. Their team was on it... and followed through above and beyond what they had to. Their model should be THE template for outstanding customer service.
Loved the birthday card I was able to send to my 4 year old grandson! He watched it over and over all day, he was so excited to see himself skateboarding!
Thanks for the fun!
I misunderstood JibJab's terms for using one of their services. I brought it to their attention, and the amount billed to me was returned immediately with a very positive experience.
Lots to select from every occasion covered easy to do
Was pretty simple to insert the photos and the final result looked great, the card recipient was very happy!
I sent a JibJab to a nun friend of mine and she thought her singing & dance skit in a night club with a swinging group of night owls was the coolest ever. Laughed & laughed & laughed some more... Thanks JibJab for bringing smiles to us all!
I noticed an unauthorized charge to my credit card for a JibJab annual renewal. I called and the charge was immediately and pleasantly corrected. What's relief!
I was not able to get this to work despite spending over 3 hours trying to send the cards. I attempted to contact you but received no reply. I would like my money back and would like to terminate your service.
I enjoyed being with jib jab. My grandkids and family had some fun but I am 70 yrs old and for me I just don't use it very often but my family still has jib jab.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)