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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Canada
1 review
0 helpful votes
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Easy to use
July 10, 2016

Very user-friendly and the videos were created super quickly. Easy to share as well. I'd really like to see more options for 2 and 3 people in the "starring me" jibjabs. Especially in the birthday category.

Date of experience: July 7, 2016
Spain
1 review
0 helpful votes
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AUN NO E REALIZADO NINGUN VIEDO, PERO TIENE BUENA PINTA

Date of experience: July 7, 2016
California
1 review
0 helpful votes
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Does not always work
July 9, 2016

Tried to upload picture two different times to use on an e-card and each time it did not load (plus took forever to find out it did not work).

Date of experience: July 7, 2016
Florida
1 review
0 helpful votes
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LOVING JIBJAB
July 9, 2016

I have had so much fun with this app... So glad I got it! Sent some videos to my parents & haven't heard them laugh this hard in a while! Thank you, Jibjab for all this fun!

Date of experience: July 7, 2016
Italy
1 review
0 helpful votes
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Membership auto-renewal
July 9, 2016

The site and the videos are cool but I'm very disappointed because when you want to become a member you are forced to have auto-renewal enabled.
I think this is not fair, some credit cards are blocked in these cases if the site is not verified (like yours).

Date of experience: July 7, 2016
GB
1 review
0 helpful votes
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Great fun Happy video!
July 9, 2016

Grandchildren couldn't stop laughing seeing us in the Farrell Williams Happy video!
Not 5 stars as I didn't like having to sign up for a year with auto renewal. I will have to remember if I want to cancel before the date.

Date of experience: July 7, 2016
Canada
2 reviews
0 helpful votes
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Birthday
July 9, 2016

Easy to use, creates a unique personalized greeting and the recipients thought it was hilarious

Date of experience: July 7, 2016
California
1 review
0 helpful votes
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The very best customer service!
July 9, 2016

I never usually take the time for a review, but I just had one of the best customer service experiences with JibJab. Their team was on it... and followed through above and beyond what they had to. Their model should be THE template for outstanding customer service.

Date of experience: July 6, 2016
New Jersey
1 review
0 helpful votes
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Fun Cards
May 5, 2021

Loved the birthday card I was able to send to my 4 year old grandson! He watched it over and over all day, he was so excited to see himself skateboarding!
Thanks for the fun!

Date of experience: July 6, 2016
Florida
2 reviews
0 helpful votes
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Fun Jabs
July 9, 2016

Love Jib Jab and have turned many friends on to it

Date of experience: July 6, 2016
Georgia
1 review
0 helpful votes
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Prompt and courteous Refund.
July 9, 2016

I misunderstood JibJab's terms for using one of their services. I brought it to their attention, and the amount billed to me was returned immediately with a very positive experience.

Date of experience: July 6, 2016
Florida
1 review
0 helpful votes
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Cards
July 9, 2016

Sometimes it was a little hard to get the faces in the correct spot.

Date of experience: July 6, 2016
GB
1 review
0 helpful votes
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Just click and enjoy
July 9, 2016

Lots to select from every occasion covered easy to do

Date of experience: July 6, 2016
GB
1 review
0 helpful votes
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Refund
July 9, 2016

I applied for a refund under the 30 day satisfaction promise. Received a very polite email within 24 hours saying the refund was being processed.

Date of experience: July 6, 2016
Japan
1 review
0 helpful votes
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Easy and funny
July 9, 2016

Was pretty simple to insert the photos and the final result looked great, the card recipient was very happy!

Date of experience: July 6, 2016
Massachusetts
1 review
0 helpful votes
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I sent a JibJab to a nun friend of mine and she thought her singing & dance skit in a night club with a swinging group of night owls was the coolest ever. Laughed & laughed & laughed some more... Thanks JibJab for bringing smiles to us all!

Date of experience: July 5, 2016
Pennsylvania
1 review
0 helpful votes
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Great help!
May 5, 2021

I noticed an unauthorized charge to my credit card for a JibJab annual renewal. I called and the charge was immediately and pleasantly corrected. What's relief!

Date of experience: July 5, 2016
Texas
1 review
0 helpful votes
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I was not able to get this to work despite spending over 3 hours trying to send the cards. I attempted to contact you but received no reply. I would like my money back and would like to terminate your service.

Date of experience: July 5, 2016
Kansas
1 review
0 helpful votes
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5. Star
May 5, 2021

I enjoyed being with jib jab. My grandkids and family had some fun but I am 70 yrs old and for me I just don't use it very often but my family still has jib jab.

Date of experience: July 5, 2016
Alabama
1 review
0 helpful votes
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Hours of Fun
July 7, 2016

Small price to pay for hours of fun for my daughter

Date of experience: July 5, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA