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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The making and receiving of my card was a hilarious experience! The site is very easy to use and provided a ton of laughs!
I think there is not enough new cards... it become hard to find a new card that fit for my friends that they have not seen!
I thought I was buying one card; got charged $18 for a subscription--which I see automatically renews. No chance to review order before being charged. Nothing about charges or what I was actually getting was clear.
Mostly good. Would like a few more serious video cards for birthdays, sympathy, illness, etc.
Jib Jab Is A Great thing to use. I love using it. It is very useful and helps me not by any birthday cards at a shop. Great Price As well. I would definitely Rate 1000out of 1000 Well Done.
I forgot about the auto renewal and currently cannot afford payment. I cancelled and requested refund. The issue was resolved within hours. Thank you so much for your prompt action.
I don't care for all ecards i was looking for more of personalizing cards for work and don't see much or any i can use.
Love the site but can't stand the black space where the mouths move. Nearly impossible to place a mouth from photo to make that black line disappear. Unless there is a way to delete this I won't be making anymore cards.
Everyone had positive response, and lots of laughs.
This has been a very satisfying experience. Everyone loved the video.
Seems I had mistakingly subscribed - and was paying $18/yr for the service I did not use. An email on a Friday resulted in JibJab response the next Tuesday and a CREDIT. VERY responsive and helpful! Thank you guys!
I was doubt charged for account. One was $17.00 and $18.00. Not for sure for the difference in amounts. I would like to cancel my account and my credit card account to be refunded. Thank you!
What can I say just loved making the cards never laughed as much and so did every one that saw them but my son whose birthday it was said he laughed till he cried, so easy to do brilliant idea.
Awkward navigating or changing face profiles,
E-mails did not go through despite correct addresses
JibJab makes me a creative star in my family!. They love it! There are 8 kids in my family, who all have some kids and some have grandkids. There are actually over 100 of us, all told, ha! They all love cards and videos with their pictures in them. It's a great way to stay connected to those who don't live nearby.
It makes the older people feel young, and the young people feel special!
For Father's Day, I created a video for my husband and got s confirmation but the video never posted. That day I kept waiting to see if it would load later on. The transaction went through but not the video. Very disappointed
I requested that a change be made to my service and it was completed in a day. Awesome work A++++
Needed some help with a subscription issue. Problem solved in an instant. Customer service on the level of Amazon and Nordstrom's for sure!
Hello,
Please send us an email to help@jibjab.com and we will be more than happy to help you locate your eCard!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Hello,
We are sorry to hear this! Please email us at help@jibjab.com, and we will be happy to sort this out for you.