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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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My first JibJab was a breeze and fun! I think I spent too much time entertaining myself going through the choices, but I finally chose one. (Not one with bobble heads, which will be a new experience for another time.) After personalizing the card, the remaining effort of delivery and payment was a no-brainer. Also, the annual fee can't be beat.
If I would've know they'd charge extra to download videos after becoming a member, I wouldn't have bothered. I will not be renewing.
May have been my browser, but it took forever to load the preview of what I had created before sharing it. Since it was my first time, I started wondering if a preview was even available. But it all worked out and I was very satisfied with the end video.
I love how easy, fun, and intuitive JibJab is to use!
My friends and family are delighted with the results.
The girls I work with hadn't seen JibJab until I sent them one last Christmas. They thought it was hilarious! Sent them one for the summer... enjoyed it too!
Great Fun, made everyone chuckle and pleased my travelling son on his birthday.
I enjoy the variety of silly videos I can create and share. I think my only grudge is that I would love it if the video opened up on Facebook timeline when clicked on and played like a YouTube video instead of taking the viewer away to a separate page. I think that discourages people from watching.
I contacted jibjab because my account was charged when it autorenewed my yearly subscription. Jibjab responded to my request within a day and gave me a full refund. Very happy with the service!
Hard to load photos to be used for heads.
Need more selections of cards with inserts of 1, 2, 3, 4.
I have not heard back from anyone I sent a card to.
Can't verify they were sent easily
Loved getting these from a friend but don't find it user friendly so far.
I will spend more time using the tutorial before I give up.
Thanks,
I must have forgotten which email address I set up my Jibjab account on, so, I was unable to make a new card. Jeremiah solved my problem, and I was very happy to be able to complete my card. This time, I wrote all my information down, as I should have done when I started. My grandchildren and I have a lot of fun with this. It is well worth the money. Someone was complaining about having to pay on Facebook. Sure hope they don' t expect this service for free! As it is, the price is quite reasonable. Thanks again, Jeremiah!
Our neighbor sent one to my wife, for her birthday. We were both on the floor laughing. I sent them to all of my friends and even put one on Facebook. We are both looking forward to more, like I said above, music videos and movie scenes. I ran out of things to send, because most of your stuff is geared to holidays and things like your birthday. I would send more out if you had just everyday stuff!
I couldn't stop laughing at the funny birthday card I created I play it over and over again for a good belly laugh. My friend who received it, loved it too!
I've been a member since 2008. For some reason my auto renew didn't happen. One call to customer service and I was renewed at the old price by the very first rep I spoke to.
What a pleasure to have the first person I spoke to understand my issue and resolve it to my satisfaction immediately!
I always have fun putting family faces to the videos. Everyone enjoys them. Good to have something to laugh at.
I was going to share this with my young granddaughter. However, I could not find anything appropriate to show her. I had uploaded her photo; then took it off because it was creepy to see her face on all the suggestvie videos.
Do you have any for children?
I had a hard time tailoring the pictures. Also, I couldn't delete the photos which I didn't want to use.
Once I became a member it's quite easy to put together a card and lots of fun.
Have belonged to Jib Jab before, just renewed the membership. Easy to use and they are always adding new cards. Wish everyone could receive/open them, I guess they don't have flash or something. BUT... over all really good.
Tried to post on face book and the only thing that posted was my comment not the jib jab eventually got it to post but not sure how so wouldn't know what to do next time
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Hello,
We are more than happy to help! Please send us an email to help@jibjab.com.