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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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California
1 review
0 helpful votes
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Great first greeting sent!
July 25, 2016

My first JibJab was a breeze and fun! I think I spent too much time entertaining myself going through the choices, but I finally chose one. (Not one with bobble heads, which will be a new experience for another time.) After personalizing the card, the remaining effort of delivery and payment was a no-brainer. Also, the annual fee can't be beat.

Date of experience: July 22, 2016
Texas
1 review
0 helpful votes
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Account charged
July 24, 2016

My account was charged $18 when I didn't sign up for this

Date of experience: July 22, 2016
Texas
1 review
0 helpful votes
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Bait and Switch
July 24, 2016

If I would've know they'd charge extra to download videos after becoming a member, I wouldn't have bothered. I will not be renewing.

Date of experience: July 22, 2016
Georgia
2 reviews
0 helpful votes
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Fairly fun but slow
July 24, 2016

May have been my browser, but it took forever to load the preview of what I had created before sharing it. Since it was my first time, I started wondering if a preview was even available. But it all worked out and I was very satisfied with the end video.

Date of experience: July 22, 2016
Washington
1 review
0 helpful votes
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Awesome product
July 24, 2016

I love how easy, fun, and intuitive JibJab is to use!

My friends and family are delighted with the results.

Date of experience: July 22, 2016
California
1 review
0 helpful votes
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To Funny
July 24, 2016

The girls I work with hadn't seen JibJab until I sent them one last Christmas. They thought it was hilarious! Sent them one for the summer... enjoyed it too!

Date of experience: July 22, 2016
GB
1 review
0 helpful votes
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Ab Fab Jib Jab
July 24, 2016

Great Fun, made everyone chuckle and pleased my travelling son on his birthday.

Date of experience: July 22, 2016
Hawaii
2 reviews
0 helpful votes
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Lots of fun
July 24, 2016

I enjoy the variety of silly videos I can create and share. I think my only grudge is that I would love it if the video opened up on Facebook timeline when clicked on and played like a YouTube video instead of taking the viewer away to a separate page. I think that discourages people from watching.

Date of experience: July 21, 2016
Canada
1 review
0 helpful votes
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I contacted jibjab because my account was charged when it autorenewed my yearly subscription. Jibjab responded to my request within a day and gave me a full refund. Very happy with the service!

Date of experience: July 21, 2016
California
1 review
0 helpful votes
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Birthday cards videos
July 23, 2016

Hard to load photos to be used for heads.
Need more selections of cards with inserts of 1, 2, 3, 4.
I have not heard back from anyone I sent a card to.
Can't verify they were sent easily
Loved getting these from a friend but don't find it user friendly so far.
I will spend more time using the tutorial before I give up.
Thanks,

Date of experience: July 21, 2016
Georgia
2 reviews
0 helpful votes
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Needed Help
May 5, 2021

I must have forgotten which email address I set up my Jibjab account on, so, I was unable to make a new card. Jeremiah solved my problem, and I was very happy to be able to complete my card. This time, I wrote all my information down, as I should have done when I started. My grandchildren and I have a lot of fun with this. It is well worth the money. Someone was complaining about having to pay on Facebook. Sure hope they don' t expect this service for free! As it is, the price is quite reasonable. Thanks again, Jeremiah!

Date of experience: July 21, 2016
Florida
1 review
0 helpful votes
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Our neighbor sent one to my wife, for her birthday. We were both on the floor laughing. I sent them to all of my friends and even put one on Facebook. We are both looking forward to more, like I said above, music videos and movie scenes. I ran out of things to send, because most of your stuff is geared to holidays and things like your birthday. I would send more out if you had just everyday stuff!

Date of experience: July 21, 2016
Canada
1 review
0 helpful votes
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Unforgettable Cards
July 23, 2016

I couldn't stop laughing at the funny birthday card I created I play it over and over again for a good belly laugh. My friend who received it, loved it too!

Date of experience: July 21, 2016
California
1 review
0 helpful votes
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Legacy membership
May 5, 2021

I've been a member since 2008. For some reason my auto renew didn't happen. One call to customer service and I was renewed at the old price by the very first rep I spoke to.

What a pleasure to have the first person I spoke to understand my issue and resolve it to my satisfaction immediately!

Date of experience: July 21, 2016
Canada
1 review
0 helpful votes
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Comic relief
May 5, 2021

I always have fun putting family faces to the videos. Everyone enjoys them. Good to have something to laugh at.

Date of experience: July 20, 2016
New Jersey
1 review
0 helpful votes
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Not kid friendly
July 23, 2016

I was going to share this with my young granddaughter. However, I could not find anything appropriate to show her. I had uploaded her photo; then took it off because it was creepy to see her face on all the suggestvie videos.
Do you have any for children?

Date of experience: July 20, 2016
New York
1 review
0 helpful votes
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Frustration
July 22, 2016

I had a hard time tailoring the pictures. Also, I couldn't delete the photos which I didn't want to use.

Date of experience: July 20, 2016
Ohio
1 review
0 helpful votes
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Cards for every occasion.
May 5, 2021

Once I became a member it's quite easy to put together a card and lots of fun.

Date of experience: July 20, 2016
Canada
1 review
0 helpful votes
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Brilliant!
July 23, 2016

Have belonged to Jib Jab before, just renewed the membership. Easy to use and they are always adding new cards. Wish everyone could receive/open them, I guess they don't have flash or something. BUT... over all really good.

Date of experience: July 20, 2016
GB
1 review
0 helpful votes
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Hard to post
July 22, 2016

Tried to post on face book and the only thing that posted was my comment not the jib jab eventually got it to post but not sure how so wouldn't know what to do next time

Date of experience: July 20, 2016
Alessandra S. — JibJab Rep
over a year old

Hello,

We are more than happy to help! Please send us an email to help@jibjab.com.

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA