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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Great entertainment! As fun to make as to receive!
I made a mistake... this is not the kind of cards i want to send
Since it is less than one month i want to drop out
VERY happy with the Site. It's fun to use, and nice to get the responses.
Could use some more birthday videos but otherwise very enjoyable
I have sent many interactive cards with Jib Jab and have always had a wonderful response. My friends and family kind of expect me to send them one on their birthdays. I do wish you would go back to the older face-capture. I think it made it look better and more proportionate. One more suggestion, please add more cards with varying genders. You need some new material. Thanks so much for coming up with this product. It's hilarious and so easy to use
The person I sent to loved it, as did others who viewed! It was a sure hit.
Too many cards that are on the cutting edges of bad taste.
I like the new jib jab videos. Jib jab is fun and they make it easy to use.
Sadly, the video quality is very bad and not suitable for PowerPoint use like I had hoped. All video is SD so look elsewhere if you need a high quality.
My card firstly didn't have the correct picture on it then it didn't even get sent.
Not recommended
Sent the JibJab Tequila card and the Birthday person was very happy with it.
My only problem is probably the speed of my computer which is too slow to give me a continuous performance.
So it's a bit frustrating for me to look at the 'card'.
The whole thing is fun however, and your instructions were just fine.
Particularly good with our mix of serious adults, smiley adults, happy children, male and female.
Well done. Looking forward to doing another
Everything was easy to put together. It was a little difucult to get the face right, I tried to crop my face at an angle to get rid of the picture backgroung but I could't find a tool that does that in microsoft pictures or other picture programs on my computer. It would be nice to be able to crop at an angle on your site.
I made 4 cards and the last one had a plug in attached an started to drag my computer it seemed for awhile but microsoft deleted it as a precaution and everything is normal.
All in all a great site and I will certinly use it again and again. And I hope you will continue to add more dances for selection. I guess the dancers are professional.
Evan
I had a misunderstanding about the payment for the offering and I was charged more than I expected. I contacted the customer support team and they refunded me within few hours and clarified to me their offerings.
I would love more choices, some that are ok for kids. Since they are the ones I send these too. They get the same Easter and christmas ones for past 3 years. Only change is age progression using recent photos.
That would be great.
A lot of fun making videos with friends in them. You'll definitely laugh ur butt off
A person special to me was feeling down and needed a laugh. The e-card that Jib Jab created for me was just what she needed! Thank you!
Really fun experience, would be nice to have more music videos with all women. Still, really amusing stuff and great quality.
I'm not happy because I located the mouth in a spot on the face that I bElieve it was the right place, then, I found the preview the video and it was pretty bad! Too late... I already paid the annual fee. Not happy at all.
There is no process to confirm payment after i give credit card info. Its wasting time to find out on refund.
Hello! We respond within 2 business days. Please send an email to help@jibjab.com and we will be happy to help.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We are more than happy to help. Send an email to help@jibjab.com with the subject "SiteJabber Help!"