On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Paid for susbcription but then the "put faces in the video birthday cards" repeatedly demands to install flash player (which was already installed with the latest version). Dysfunctional... disappointed...
JibJab is everything I wanted for celebrating friends, family etc. thanks
I am so bored by the same old JibJabs. I've been using JJ for years and there have been so few new videos. Where are the creative guys who create the videos. JJ is tired. It needs to continually offer new choices or, I for one, will look elsewhere.
So I pay a few to use your service, then I pay another fee too use your service.
I will be canceling my subscription
Issue I had with billing resolved quickly. I loved the selection of personalized greetings
I always send my son a weird Birthday Card. This year it somehow slipped my mind. Probably because I'm getting older too! I tried the websites that will mail out cards and e cards... etc. I found nothing that would replace the always mailed card on time. I clicked on the JibJab site and saw the crazy videos and was so relieved. I did the M c Hammer video with him as the star and he absolutely loved it! Thank you so much. It was as good or better than the talking mailed card.
There were fun videos to choose from I wish there were more fun ones and less offensive ones. Sexy and drinking are not my cup of tea. It would be nice if all the faces in the videos could be set.
Love to make these ecards to send to friends and relative!
They are always a big hit.
Do not like the reoccurring payment feature though...
I forgot I had an account until I saw that I was billed for another year. One quick e-mail to customer service and problem was solved all within 30 min... wow... fantastic. Thanks.
Very good and well received. Used three dance sequences for a couple and one for a group of five
It was very good, everyone enjoyed their which turned out perfectly.
The five person happy card was funny. However I did not understand the limited main webpage instructions on how to make the card. It would have be simpler to put some simple language on the main website about it rather than on just a tutorial. After it was explained to me when I complained to customer service, I made a second card that was much better.
Of all the JibJabb there was only one item I enjoyed and had sent. I will cancel ny subscription today.
Sorry
I was overcharged $1.99 and $18. According to your site it, the charges were supposed to be $1.99 for the download, and $1.50 for the account sign up. I was dupped! That is false advertising. Needless to say I will be telling everyone about this issue. Please have someone from your Customer Service department should call me at the number/email on file. If I do not receive a correction for these charges, I will contact the State of Michigan Attorney General's office. It may only be a difference of $16.50, but right is right.
Willing to pull friends'legs but videos are the same!
I'd realised that I had forgotten an important birthday so my only option was to send an ecard to the recipient whilst on holiday. Glad to say everyone belly laughed so thank you for coming to my hour of need!
I don't know why I took a picture of myself for the card. The guy that is supposed to look like me signing doesn't look like me at all. Therefore the card is not funny and extremely boring and useless. I want my money back. The card sucks!
I love this site I have a good laugh every time I make a video!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Greeting Cards Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members