On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sent a card to my nephew who is 5 and he loved it! He has watched it over and over and over...
I have been a JibJabber for the past four years and I really love that you can use a card on Facebook or send it by email. Funny cards, even if you don't use the faces cards
The recipient of my ecard could see the attachment but was unable to view the video.
It was very unclear as to whether I was opening an account that would involve payment or was free.
Jib-Jab is a very clever idea that gave my family a lot of laughs! It is well managed, with a very responsive customer service team.
I tried to add a message on an eCard and found the whole procedure messy and even now I don't know if it got sent with my card - I did a few trials and couldn't see it in any pof the previews... and its also difficult to edit once you have written something - if it actually goes at all.
The video making itself was realtively simple and a success.
I was particularly dismayed when I could not edit my text after previewing the Birthday card. Previously, I was able to preview and then edit the text. Also, I believe I used to get notification when the recipient read the card. Also, I wear bangs and my red hair showed. I could have taken a pic without bangs, but it seemed like too much trouble.
I am thinking of canceling my subscription.
Excellent, but still I would like more variety of options for my elderly friends.
Great customer service. I was pleased with the outcome.
Needed to make a correction with the auto-renewal billing, and they were incredibly responsive as well as addressed my issue with concern and an offer to help. I will continue using JibJab, a very fun and entertaining internet card sender, to the delight of our family and friends!
My experience was second to none! Professional; quick, and appreciated
I just sent my first Jib-Jab but I got to say it was not easy. If there were a step by step list it will help immensely in the process, but after weeks finally got it down that is till next time perhaps. Lol.
Its a lot of fun and the people you send it to laugh their heads off or so far mine did. Send them instead of regular emails cards. This will be my home base from now on when it comes to sending cards to them.
A reasonable price for some very "out-of-sight" greeting cards.
I can hardly wait until the next card goes out.
The recipients of of my e-cards told me they laughed so hard they started to cry.
I've been receiving these cards from my brother and sister-in-law for a while now, so I thought of JibJab for my husband's birthday and my kids' anniversaries. Great cards to choose from, and the site is easy and intuitive to use--I made videos with family members that were hilarious. The subscription price is a great value for so much fun.
Thanks, JibJab.
EVERYTIME I UPLOADED A NEW HEAD OR FACIT ERASED THE ONE I ALREADY. THE SITE WAS AWKWARD TO USE AS WELL. WHEN YOU HAVE CHOSEN A CARD THAT HAS 5 FACES, YOU SHOULD BE ABLE TO UPLOAD. I WENT AHEAD AND SENT A COUPLE OF DEFICIENT CARDS
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)