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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Canada
1 review
0 helpful votes
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So much fun!
July 30, 2016

Sent a card to my nephew who is 5 and he loved it! He has watched it over and over and over...

Date of experience: July 27, 2016
Colorado
1 review
0 helpful votes
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Great Cards
July 30, 2016

I have been a JibJabber for the past four years and I really love that you can use a card on Facebook or send it by email. Funny cards, even if you don't use the faces cards

Date of experience: July 27, 2016
GB
1 review
0 helpful votes
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Ecard
July 29, 2016

The recipient of my ecard could see the attachment but was unable to view the video.
It was very unclear as to whether I was opening an account that would involve payment or was free.

Date of experience: July 27, 2016
GB
1 review
0 helpful votes
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Great fun and well run
May 5, 2021

Jib-Jab is a very clever idea that gave my family a lot of laughs! It is well managed, with a very responsive customer service team.

Date of experience: July 27, 2016
Canada
1 review
0 helpful votes
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Wow!
July 30, 2016

Excellent service all around! And super fun cards too!

Date of experience: July 27, 2016
GB
1 review
0 helpful votes
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ECards - message
July 29, 2016

I tried to add a message on an eCard and found the whole procedure messy and even now I don't know if it got sent with my card - I did a few trials and couldn't see it in any pof the previews... and its also difficult to edit once you have written something - if it actually goes at all.
The video making itself was realtively simple and a success.

Date of experience: July 27, 2016
Indiana
3 reviews
1 helpful vote
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Thanks JibJab!
July 30, 2016

Our animated birthday message to my mother made her day special!

Date of experience: July 27, 2016
Arizona
2 reviews
0 helpful votes
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Where did text editing go?
July 29, 2016

I was particularly dismayed when I could not edit my text after previewing the Birthday card. Previously, I was able to preview and then edit the text. Also, I believe I used to get notification when the recipient read the card. Also, I wear bangs and my red hair showed. I could have taken a pic without bangs, but it seemed like too much trouble.

I am thinking of canceling my subscription.

Date of experience: July 27, 2016
Indiana
1 review
0 helpful votes
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Hilarious
May 5, 2021

Uncanny how the heads fit so well. I am enjoying casting all my friends and family in their debut music videos!

Date of experience: July 27, 2016
Florida
1 review
0 helpful votes
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Ok
July 30, 2016

It was funny for the first few days but I can't see me using it for a year

Date of experience: July 27, 2016
Serbia
1 review
0 helpful votes
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Excellent!
July 30, 2016

Excellent, but still I would like more variety of options for my elderly friends.

Date of experience: July 27, 2016
New York
1 review
0 helpful votes
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Excellent customer service
July 29, 2016

Great customer service. I was pleased with the outcome.

Date of experience: July 26, 2016
New Hampshire
2 reviews
0 helpful votes
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Billing with JibJab
July 28, 2016

Needed to make a correction with the auto-renewal billing, and they were incredibly responsive as well as addressed my issue with concern and an offer to help. I will continue using JibJab, a very fun and entertaining internet card sender, to the delight of our family and friends!

Date of experience: July 26, 2016
North Carolina
1 review
0 helpful votes
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My experience was second to none! Professional; quick, and appreciated

Date of experience: July 26, 2016
Illinois
2 reviews
0 helpful votes
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Fun
February 17, 2021

I enjoyed the videos I made. Pretty easy to work. Just wish I could send in a text.

Date of experience: July 26, 2016
New York
1 review
0 helpful votes
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Hopping Good
July 28, 2016

I just sent my first Jib-Jab but I got to say it was not easy. If there were a step by step list it will help immensely in the process, but after weeks finally got it down that is till next time perhaps. Lol.
Its a lot of fun and the people you send it to laugh their heads off or so far mine did. Send them instead of regular emails cards. This will be my home base from now on when it comes to sending cards to them.

Date of experience: July 26, 2016
Tennessee
1 review
0 helpful votes
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A unique Birthday Card
July 28, 2016

A reasonable price for some very "out-of-sight" greeting cards.
I can hardly wait until the next card goes out.

Date of experience: July 26, 2016
Massachusetts
1 review
0 helpful votes
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Delicious Fun
July 28, 2016

The recipients of of my e-cards told me they laughed so hard they started to cry.

Date of experience: July 26, 2016
California
1 review
0 helpful votes
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Well worth it!
July 28, 2016

I've been receiving these cards from my brother and sister-in-law for a while now, so I thought of JibJab for my husband's birthday and my kids' anniversaries. Great cards to choose from, and the site is easy and intuitive to use--I made videos with family members that were hilarious. The subscription price is a great value for so much fun.

Thanks, JibJab.

Date of experience: July 26, 2016
Arizona
1 review
0 helpful votes
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UNHAPPY WITH CARD
July 28, 2016

EVERYTIME I UPLOADED A NEW HEAD OR FACIT ERASED THE ONE I ALREADY. THE SITE WAS AWKWARD TO USE AS WELL. WHEN YOU HAVE CHOSEN A CARD THAT HAS 5 FACES, YOU SHOULD BE ABLE TO UPLOAD. I WENT AHEAD AND SENT A COUPLE OF DEFICIENT CARDS

Date of experience: July 26, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA