On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Like it so far. No instructions so having difficulty working it and using it for its full potential.
JibJab is not only the most fun 'VIDEO STARRING YOU' e-card site on the Web, it is simple to use and has the best support anyone could ask for. I had an issue that needed resolved & I expected the same old ~ wait a week for a reply, then get nowhere with them~ But to my surprise, a young lady named Alessandra - Director of Customer Service went above and beyond to resolve the issue (even though it was my own fault). Fixing it in no time at all. Anyone who has not tried JibJab is missing out on a lot of fun. I HIGHLY recommend you check it out! I swear you will be so glad you did! Some of the video's are free, but you will want to become a member to have access to ALL the amazing possibilities. Bottom line is... I can't say enough good things about JibJab. JibJab rocks!
I had a moderate amount of difficulty understanding what to do and wasn't able to tell if you could buy one card only one time or if joining for $18.00 a year was the only option. I joined to get the card and was still unsure if I could buy an unlimited amount or if there was a maximum. When I tried to buy a second card I couldn't find the way out to and couldn't get it to send. All in all I like the cards, but am computer challenged in a way that the site would benefit from clearer and more obvious instructions.
I sent this to my granddaughter for her birthday.
She thought it was very funny. The rest of the family did too.
This site charged me a whole year and not the advertised monthly special and double charged my cc for the same video download.
Horrible, wish I could get my money back.
Some of the videos are funny and to add your own photos are really easy
I miss the opportunity to shape the heads more to fit the "starring you videos". You still use the eye level and rotate image setting but there was no way to bring the edges of the face to the same shape as the facial images I used... but my friend still enjoyed his card. Thank you!
This is an easy, effective way to make very special animated e-cards that everyone will love.
Would like to see added some more songs suitable for the pre-teen as they get a real kick out of watching themselves onscreen.
This site is so much fun to use. Having pictures of celebrities helped me send birthday cards to my friend that she could really enjoy. Good work!
Easy to use and lots of selections. Do wish you could choose how many "actors" to include versus set number. Otherwise it is great
For the most part this is great fun. I'm finding, though, that faces can only be enlarged so much. Beyond the built in population problem, I think faces should be able to fill the space.
Very fun and easy to do! Every one needs a little humor these days!
I have enjoyed sending JibJab cards to family and friends and they enjoyed receiving them. Unique site!
Too much fun! You suddenly feel the need the create and share your creations to everyone you know.
I WANTED TO SEND A MESSAGE TO MY DAUGHTER ON HER BIRTHDAY, DESPITE BEING TOLD VIA MESSAGE TWICE THAT THE MESSAGE HAD BEEN DELIVERED AS OF THIS DATE SHE STILL HAS NOT RECEIVED THE MESSAGE. SHE CHECKED HER SPAM TO MAKE SURE IT WAS NOT THERE AND IT WASN'T.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Greeting Cards Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members