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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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GB
1 review
0 helpful votes
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Account Closure and Refund
August 4, 2016

I mistakenly opened a fee paying Jib Jab account and didn't realise this until the first annual fee was taken from my credit card account. On contacting Jib Jab, they were very helpful, courteous and dealt with my account closure and refund promptly. Well done to the team at Jib Jab.

Date of experience: August 2, 2016
Spain
1 review
0 helpful votes
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Muy bueno y divertido
August 4, 2016

Hola creo que como todo se podrian mejorar algunas cosas por ejemplo poder ajustar los rostros de alguna manera mas fafil y practica

Date of experience: August 2, 2016
Georgia
1 review
1 helpful vote
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Very poor
August 4, 2016

Pay to join then have to pay each time it's used? No thank you. I'll leave first.

Date of experience: August 2, 2016
Thailand
1 review
0 helpful votes
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Once again I'm embarrassed by the tremors in my hands. It makes it very time consuming and difficult to make the selections and then make them work.

Date of experience: August 2, 2016
GB
1 review
0 helpful votes
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Rip Off
August 4, 2016

All I wanted to do was purchase a one-off card. Then I found out I had signed up to an annual fee!

Date of experience: August 2, 2016
France
2 reviews
0 helpful votes
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Très amusant!
August 4, 2016

Cela fait des années que je me divertis avec JibJab et je suis vraiment toujours aussi "fan". Félicitations.

Date of experience: August 2, 2016
Arizona
2 reviews
0 helpful votes
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Creative Greetings
August 4, 2016

Enjoy creating a greeting and inserting one family or friends into the message. The site is very creative and will be using it often. Thank you!

Date of experience: August 1, 2016
Hawaii
1 review
1 helpful vote
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Disappointed
August 3, 2016

Very disappointed that I was forced to subscribe to a subscription with automatic payments jjust for 1 Jib Jab. I don't plan on usting this but maybe once or twice a year.

Date of experience: August 1, 2016
Florida
1 review
0 helpful votes
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Home run!
May 5, 2021

I used JibJab for a few years but recently decided to stop the auto renewal... I wrote a quick email to customer service and not only did they respond within a business day, they refunded my auto-payment! Honorable company to deal with... I'm not gone forever...

Date of experience: August 1, 2016
Minnesota
1 review
1 helpful vote
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Even after I pay $18 up front? Your email did not get thru the sister's SPAM filter so I had to download the movies and figure out how to get the movies to my sister so she could watch them. She is not a computer person so there was a lot of going back and forth.

The movies themselves were well-received, but I don't see enough templates that I would use with my family.

Wondering if I should use this service or not.

Date of experience: August 1, 2016
GB
1 review
0 helpful votes
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False advertising
August 3, 2016

I followed a link that said I could join for £2.95... My papal account has been charged over £14!

Date of experience: August 1, 2016
South Carolina
1 review
0 helpful votes
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Fair
August 4, 2016

I could not share this to a facebook page of a friend?

Date of experience: August 1, 2016
New York
2 reviews
0 helpful votes
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Excellent customer service
August 4, 2016

I called JibJab with a payment issue and it was promptly and politely resolved. Excellent experience.

Date of experience: August 1, 2016
Arizona
1 review
0 helpful votes
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Lots of fun
August 4, 2016

I had a great time creating a birthday greeting for my boss.

Date of experience: August 1, 2016
Georgia
1 review
1 helpful vote
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Most fun EVER!
August 4, 2016

I've been a member for a few years.

I changed my e-mail address and my CC information expired and alas, a burp in service. (No one's fault.)

I met the two founders of the company in 2006 at Cannan Partners in Palo Alto, CA.
I am still a huge fan!

Best,
Cher

Date of experience: August 1, 2016
California
1 review
0 helpful votes
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Groovy app!
August 4, 2016

Excellent in almost every way. Except I wish you would return the face-shaping option. Without it, I have to choose between having the chin truncated or leaving black background on the sides of the cheeks.

Also, for those of us with so many heads, it would be nice to be able to name them for easy searching.

Date of experience: August 1, 2016
California
1 review
0 helpful votes
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Great card!
August 4, 2016

I enjoyed creating this card! The reason it's 4 stars and not 5 is because when I tried to create the card on my phone it wasn't adding the faces I wanted. I ended up having to get on my PC to complete and send the card. Other than that it was great and the recipient loved it!

Date of experience: August 1, 2016
California
1 review
0 helpful votes
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Female birthday card
August 4, 2016

Although I find the choices humorous and tastefull they seem limited for sending to females. Also there is little to choose from for people over 50 years old.

Date of experience: August 1, 2016
Minnesota
1 review
0 helpful votes
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Love, Love JibJab music videos
August 4, 2016

I love the JibJbab videos. The only thing I would like improved is the ability to manipulate your images AFTER you have viewed them in the video. (i. E., size, mouth animation). Still, I do love the JibJabs and just keep recreating them, they literally bring JOY to me and my family. Thank you for this fun venue!

Date of experience: August 1, 2016
GB
1 review
0 helpful votes
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Great Fun!
August 4, 2016

Love this site! Really good fun ideas for friends & family.

Date of experience: August 1, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA