On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would love to give JibJab team 5 stars if only the e-cards were exact and thematic. I mean if I wish to make a Happy Birthday video I'd love to hear the music related to this occasion, not only the HB inscription at the end of the video. For example, I don't think the song "I feel good" and the related video you offer are the best idea to make a Happy Birthday e-card... Sorry, I just don't agree.
Very funny choices and very easy to preview and select. Love that I could schedule the exact day to send.
I learned about JibJab when somebody sent me one and it was so utterly hilarious I was just rolling with laughter. What could I do but join so I could share the joy? Creating a card is easy and fun and I wish I had a reason to send one every single day. Thanks JibJab. Love, A Former Hallmark Junkie
Just wish the membership fee included the downloads
Its annoying to have to keep paying more each time when you have already paid a significant amount
Its also annoying technically to have to repay each time you download - the download package should be included in the membeship fee
I would rather pay more for membership than have to pay each time for a download
What a great time we had. I invited my friends and relatives from all over the country to join me on a specific day at a specific time to celebrate my birthday.
Then I posted a couple of JibJabs of me dancing at the time of the party. It lasted an hour and a half. Then I posted a piece of chocolate cake with ice cream and sent it to all.
The gang joined in... and sent me messages, videos, greetings, and one even baked a cake. We ate and drank and danced... a la JibJab.
Thanks, and "yes, it was all my idea".
Takes a long time to do each pic. I tried to rearrange the players and never got it right. Several attempts made as well. Every time I try to do one of these I get frustrated and quit. Done w JibJab.
Got a refund and a swift respond despite being at fault myself. Do recommend!
I put the faces of each person who would be at his birthday dinner. They all thought it was hilarious.
Thanks for a good selection of cards and laughs.
Only suggestion I would make is to make the number of faces optional. I had to add grandpa's face to the party even though he wasn't there. I'm sure that would complicate things on your site to have optional numbers of faces but it would be great.
Had a problem with payment records. Theirs didn't coincide with mine. Took several days, required several emails and then Surprise! A direct phone call to me. They accepted my records over their own and extended my membership well beyond what I believed I was entitled to receive "because of my inconvenience". Their Customer Care staff really showed they "Care" about their "clients". THANK YOU JIB-JAB FOLKS!
And also fantastic!
Great company, product, and customer service.
Easy to select a card, easy to add comments and then send. Was well received...
It was my youngest cousin's 61st birthday, and I used the Tequila Dance feature. Needless to say-it was a hit! Thanks a lot for all of the fun... Nancy
Looking for a card for my son and found the poo prefect card for his interests.
It was very easy creating a Jabber. Fortunately, I had a good picture to use. We have received several greetings in the past few years and always play them over and over. They are funny and unique.
I bough tit through amazon and it took a year subscription when i only wanted to buy one card and now i cant find payment in amazon to switch of direct debit and complain that it took that amount
We have been promoting our 45th Class Reunion by using an assortment of videos. However, when we did the Jib Jab, we had the greatest number of responses. Easy, Fun, and Reasonable.
I've been a loyal JibJab subscriber for a large number of years and enjoy the site. I only wish that the creative wizards make more personalized JibJabs available which can be for 1 to 5 people. Most are for a large number of people and if you only want to use only a few people, you either don't select that card or use the same person over and over again. I also liked the old option where you could select points on the face to make better facial definition. I know you went to the user-friendly approach but I was told (several years ago( that you would again make that option available.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)