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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Kazakhstan
1 review
0 helpful votes
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Nice site, nice videos
August 6, 2016

I would love to give JibJab team 5 stars if only the e-cards were exact and thematic. I mean if I wish to make a Happy Birthday video I'd love to hear the music related to this occasion, not only the HB inscription at the end of the video. For example, I don't think the song "I feel good" and the related video you offer are the best idea to make a Happy Birthday e-card... Sorry, I just don't agree.

Date of experience: August 4, 2016
Texas
2 reviews
0 helpful votes
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Hilarious!
August 6, 2016

Very funny choices and very easy to preview and select. Love that I could schedule the exact day to send.

Date of experience: August 4, 2016
New Jersey
1 review
0 helpful votes
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Hilariosity Majorus
August 6, 2016

I learned about JibJab when somebody sent me one and it was so utterly hilarious I was just rolling with laughter. What could I do but join so I could share the joy? Creating a card is easy and fun and I wish I had a reason to send one every single day. Thanks JibJab. Love, A Former Hallmark Junkie

Date of experience: August 4, 2016
Ireland
1 review
0 helpful votes
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Rip off
August 6, 2016

After paying nearly 20 $ to join. I made a ears and was then asked for a further $2 to actually download it? What a scam

Date of experience: August 4, 2016
France
1 review
0 helpful votes
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Great fun!
August 6, 2016

It's easy to use and well worth the money. Love making people laugh.

Date of experience: August 4, 2016
Israel
1 review
0 helpful votes
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We love jib jab
August 6, 2016

Just wish the membership fee included the downloads
Its annoying to have to keep paying more each time when you have already paid a significant amount
Its also annoying technically to have to repay each time you download - the download package should be included in the membeship fee
I would rather pay more for membership than have to pay each time for a download

Date of experience: August 4, 2016
Canada
1 review
0 helpful votes
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What a great time we had. I invited my friends and relatives from all over the country to join me on a specific day at a specific time to celebrate my birthday.

Then I posted a couple of JibJabs of me dancing at the time of the party. It lasted an hour and a half. Then I posted a piece of chocolate cake with ice cream and sent it to all.

The gang joined in... and sent me messages, videos, greetings, and one even baked a cake. We ate and drank and danced... a la JibJab.

Thanks, and "yes, it was all my idea".

Date of experience: August 3, 2016
Louisiana
3 reviews
0 helpful votes
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Frustrating beyond belief
August 5, 2016

Takes a long time to do each pic. I tried to rearrange the players and never got it right. Several attempts made as well. Every time I try to do one of these I get frustrated and quit. Done w JibJab.

Date of experience: August 3, 2016
Denmark
1 review
0 helpful votes
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Easy going
August 6, 2016

Got a refund and a swift respond despite being at fault myself. Do recommend!

Date of experience: August 3, 2016
Chile
1 review
0 helpful votes
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Bueno
August 6, 2016

Falta mas variedad...
Pero sigue siendo novedoso
Saludos,

Date of experience: August 3, 2016
Canada
1 review
0 helpful votes
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I put the faces of each person who would be at his birthday dinner. They all thought it was hilarious.
Thanks for a good selection of cards and laughs.
Only suggestion I would make is to make the number of faces optional. I had to add grandpa's face to the party even though he wasn't there. I'm sure that would complicate things on your site to have optional numbers of faces but it would be great.

Date of experience: August 3, 2016
Michigan
1 review
0 helpful votes
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JibJab Customer Care
August 6, 2016

Had a problem with payment records. Theirs didn't coincide with mine. Took several days, required several emails and then Surprise! A direct phone call to me. They accepted my records over their own and extended my membership well beyond what I believed I was entitled to receive "because of my inconvenience". Their Customer Care staff really showed they "Care" about their "clients". THANK YOU JIB-JAB FOLKS!

Date of experience: August 3, 2016
New York
1 review
0 helpful votes
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100% Super
August 6, 2016

And also fantastic!

Great company, product, and customer service.

Date of experience: August 3, 2016
Canada
1 review
0 helpful votes
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Great and fun birthday ecard.
August 6, 2016

Easy to select a card, easy to add comments and then send. Was well received...

Date of experience: August 3, 2016
Indiana
1 review
0 helpful votes
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Got my cousin 'good'.
August 6, 2016

It was my youngest cousin's 61st birthday, and I used the Tequila Dance feature. Needless to say-it was a hit! Thanks a lot for all of the fun... Nancy

Date of experience: August 3, 2016
Wisconsin
1 review
0 helpful votes
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Fun, Quick, and Easy
August 6, 2016

Looking for a card for my son and found the poo prefect card for his interests.

Date of experience: August 3, 2016
Ohio
1 review
0 helpful votes
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Easy Peasy
May 5, 2021

It was very easy creating a Jabber. Fortunately, I had a good picture to use. We have received several greetings in the past few years and always play them over and over. They are funny and unique.

Date of experience: August 3, 2016
GB
1 review
1 helpful vote
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I bough tit through amazon and it took a year subscription when i only wanted to buy one card and now i cant find payment in amazon to switch of direct debit and complain that it took that amount

Date of experience: August 3, 2016
Texas
1 review
0 helpful votes
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We have been promoting our 45th Class Reunion by using an assortment of videos. However, when we did the Jib Jab, we had the greatest number of responses. Easy, Fun, and Reasonable.

Date of experience: August 3, 2016
Louisiana
1 review
0 helpful votes
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Funny JibJabs
August 6, 2016

I've been a loyal JibJab subscriber for a large number of years and enjoy the site. I only wish that the creative wizards make more personalized JibJabs available which can be for 1 to 5 people. Most are for a large number of people and if you only want to use only a few people, you either don't select that card or use the same person over and over again. I also liked the old option where you could select points on the face to make better facial definition. I know you went to the user-friendly approach but I was told (several years ago( that you would again make that option available.

Date of experience: August 3, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA