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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Only thing good was customer service giving me a refund, Danielle was awesome.
Easy to sign up and create
Could use more diverse songs
Pricey if just want to create a card or two
It took a long time t find something bordering on clever. You overcharged me
For a download I NEVER RECEIVED AND I WILL NEVER BE BACK.
I subscribed for one year. After I create the card & send it I should be able to keep it for a while (maybe a week) so I can see it & enjoy it for a while.My sister posted it on face book for everyone to enjoy but when I clicked on it it said I had to pay more money to watch it. Rip Off! I want to cancel my subscription. I do not like your policy
Please refund my money back to my Visa card.
Can't access my account. Obesity day after I join. Pissed
Except for the mouth which is very difficult to get precise the greetings are easy to use! Thank you!
A great way to make others laugh. Found the mouth manipulation challenging as all my people had moustaches. Pity you can't go back and fix it. Had fun creating though.
Paid for a membership and video download, didn't receive either. Please issue me a refund ASAP.
Please send an email to help@jibjab.com so we can help!
So far i have made and sent 2 videos. Loads of fun to make and share with recipient. Much cheaper than sending conventional cards abroad and much more laughter enjoyed.
I love sending musical/dancing cards to my friends and family via JibJab.
The uploading process is pretty simple; just be sure to sign in before you upload your photos. The website will not "remember" your uploaded photos if you upload them before you sign in.
All the recipients of my cards LOVE them.
I'm still not happy with the head creating tool. I wish we could have the option to use the old creation tool where you could shape the heads.
Can't wait for more to come...
Both me & my kids love this site!
Thank you JibJab
Very easy to use and a lot of fun putting the faces on the people!
Great way to send a birthday laugh to my brother after forgetting to get a card in the mail on time. This was fun and easy to use!
Circumstances kept me from physically being able to be with my sis to celebrate her b-day. I was going to be able to see her in a few days. But I wanted to be able to give her SOMETHING on her b-day. An email card made sense. So I did an online search. JibJab came up first on the list. And for good reason! I was in a hurry. So I didn't get a chance to explore the whole JibJab catalog. But I saw (and found) enough to be able to declare that I will be renewing my JibJab subscription. I sent her four "add a face" cards. And I can't tell you how fun it was making them. I know her sense of humor. I had a basic idea of what kind of cards I wanted to send and whose pics would be in them. So once I found the cards all I needed to do was get the specific pics to fit them. And from there the process was incredibly easy. As I said. I didn't have a chance to look at the whole catalog. But I'm sure I'll be able to find more great cards to use for different occasions. And it's super fun being able to personalize them! My sister called me after opening the cards. She enjoyed them. And she said that she was going to check out the website for her own potential future use. So some JibJab cards may be coming back at me in the future! JibJab is a great service for being able to instantly send someone an email card. Or like I did... you can choose a future date for it to be sent. For any occasion or reason. I would recommend that you give JibJab a try.
Ordered three cards on first day. Sent one that day, arrived perfectly. The other two were to be delivered next day. Never showed up in inbox. I was at my brother in laws house and had to ask him about it. It wasn't there. Then he did a search of my name and it showed up. Don't think it was his computer. Other one hadn't been opened. I will send her a separate message today to see if she can search for it. Love the site, not sure yet about the operation.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we are more than happy to help! Please send an email to help@jibjab.com and we will be happy to help!