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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Maryland
1 review
0 helpful votes
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Enjoy
August 14, 2016

Fun making up the videos and sharing with friends! Recently went to Boston and heard the song Cake by the Ocean a thousand times, so the video was perfect to share.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Super Fun bday film!
August 14, 2016

This video was easy to create and lots of fun for all who were able to watch it. I hope you create more NEW birthday videos. I've exhausted the ones we would care to use. We prefer clean humor, not bawdy, and classic tunes that all generations can enjoy. I appreciate you keeping all tastes in mind when creating your videos. Thanks Jib Jab!

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Great and fun
August 14, 2016

I have used this program for several years now, and every time its so neat. It has every body on the ground laughing so hard their ribs ache..

Date of experience: August 12, 2016
Minnesota
1 review
0 helpful votes
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Fun!
August 14, 2016

Easy to use and a lot of fun! Well worth the price.

Date of experience: August 12, 2016
Washington
1 review
0 helpful votes
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Shoved down my throat
August 14, 2016

Received email saying my my membership had expired due to me changing credit cards and forced me to resubscribe in August when my membership only came due in December.
Did receive an apology email that it was an error, but no offer to refund my ill gotten membership money

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Love JIB JAB
August 14, 2016

Although not used as often as I'd like, it's been GREAT, when I needed it, along w/GREAT tech. Support! And it's FUN! Gotten good responses from my connections that I've set your cards to! Jan 0:-)

Date of experience: August 12, 2016
Florida
1 review
0 helpful votes
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Everybody loves it.
August 14, 2016

Lots of laughs, great for many occasions, a break from the everyday usual.

Date of experience: August 12, 2016
Oregon
1 review
0 helpful votes
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My jib jab
August 14, 2016

Renewal was easy. I like the new templates being added

Date of experience: August 12, 2016
Australia
1 review
0 helpful votes
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Failure to receive cards
August 14, 2016

I have sent 3 cards so far and no one has received them. I have needed to copy the url link into an email in order for all the recipients to receive anything. They've checked spam folders as well and nothing. Very disappointing but great idea.

Date of experience: August 12, 2016
Colorado
1 review
0 helpful votes
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Recipient Did Not Receive
August 13, 2016

I selected the future delivery. I never received a confirmation that it sent, and my recipient did not receive it on their birthday. I had to ultimately send them the confirmation when I created it so they could access the link and review it. This was 2 days after their birthday. And yes, we did check their junk mail and other folders just in case, and confirmed it was not received. Not a great experience.

Date of experience: August 11, 2016
California
1 review
0 helpful votes
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I'm
August 14, 2016

The cards are simple to create. The only thing is you don 't have a lot of birthday cards that you place faces in. Be use all the ones I like. I hope you will provide more of these with songs.

Date of experience: August 11, 2016
Tennessee
1 review
0 helpful votes
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Fun and exciting
August 14, 2016

They have so many fun messages in songs. My recipients loved them. They then wanted to know where they could get the app. It's a blast creating the photos for the cards also. I recommend This to anyone that loves to be a little different.

Date of experience: August 11, 2016
Australia
2 reviews
0 helpful votes
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Jubes for JibJab
August 14, 2016

I've made a couple of Music eCards for family on the JibJab site; both received with raves.
I've also had a very good experience with issue resolution; the problem solved by JibJab found to be my own fault in the end anyway.
Kudos to JibJab.

Date of experience: August 11, 2016
Arkansas
1 review
0 helpful votes
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Easy Laugh
August 13, 2016

I also enjoy sending a JibJab card - they make me laugh as much as hopefully the recipient does!

Date of experience: August 11, 2016
Belgium
1 review
0 helpful votes
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Limité pour le prix payé
August 14, 2016

C'est chère et ps beaucoup de choix DOMMAGE.

Date of experience: August 11, 2016
Jake S.
California
1 review
0 helpful votes
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SPAMMERS
August 13, 2016

Horrible. Jibjab thinks MY email is their free marketing tool, and that MY time, bandwidth, and resources are not asb important as them making money.

Date of experience: August 11, 2016
Utah
1 review
0 helpful votes
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Cancelation
August 13, 2016

I am very satisfied when I canceled, no hassels done very quickly. You have a very good team, again thank you..

Date of experience: August 11, 2016
Texas
1 review
0 helpful votes
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Quick Response
August 13, 2016

I emailed JibJab and received a response the same day. This is incredible customer service. Keep up the good work.

Date of experience: August 11, 2016
Australia
1 review
0 helpful votes
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Good, but...
August 13, 2016

Would prefer less hair on the characters. It makes the faces in the photos hard to identify. But always fun themes. My grandkids love them!

Date of experience: August 11, 2016
GB
1 review
1 helpful vote
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More videos
August 13, 2016

Whilst I think the experience is funny there is still room for more functions to be added. Maybe the option to change the head skin tone to reflect the colour of the body. Also modification of the head should be a bit more detailed like adjusting around ears & chin profile.

Date of experience: August 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA