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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Texas
1 review
1 helpful vote
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Bait and switch.
August 15, 2016

I tried to buy one card and got charged for a yearly subscription... Not cool

Date of experience: August 13, 2016
Kentucky
1 review
0 helpful votes
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I spent over an hour fooling around with Adobe Flash in order to send a "personalized" video. The Adobe Flash that JibJab led me to said it was an out dated version and I was never able to complete the card. I missed my friend's birthday!

I would like my to have my money returned. Please confirm that you received this request.

Elaine Bordogna

Date of experience: August 13, 2016
Bahamas
2 reviews
0 helpful votes
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JiJab Site-Love it!
August 15, 2016

This is the greatest site for fun e-cards! All life events are covered. All of my family and friends love it!

Date of experience: August 13, 2016
New York
5 reviews
0 helpful votes
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A friend of mine sent me a birthday card from jibjab of me dancing to "Tequila". I don't think I had laughed so hard in months! I couldn't wait to try it out and immediately sent my son a card of him and his girlfriend dancing the Brazilian Samba. I'm going to have a lot of fun with this!

Date of experience: August 13, 2016
Massachusetts
1 review
1 helpful vote
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Needs more content, too limited
August 15, 2016

Very Funny and creative, but needs more content, too limited

Date of experience: August 13, 2016
North Carolina
1 review
0 helpful votes
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Requires Adobe Flash
August 15, 2016

Receiver must have Adobe Flash installed on their device to see the eCard. Apple discouraged the use of Flash and it makes the eCard useless in the vast majority of mobile devices.

Date of experience: August 13, 2016
Florida
1 review
0 helpful votes
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Yes indeed. If you want to bring smiles and laughter to friends and loved ones, get going with this easy fun way to communicate.

Date of experience: August 12, 2016
New York
1 review
0 helpful votes
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Unsophisticated "Humor"
August 14, 2016

It was terrible... that's why I cancelled my "subscription".

Date of experience: August 12, 2016
Nevada
1 review
0 helpful votes
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"Just plain fun!"
August 15, 2016

You will be excited to see your final project! JJ makes it easy, entertaining and fun!

Date of experience: August 12, 2016
Michigan
1 review
0 helpful votes
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First try
August 15, 2016

Found the perfect birthday card for 12 yr old grandson, living in South Africa, about as far away from me in Michigan as one could get

Date of experience: August 12, 2016
Tennessee
1 review
0 helpful votes
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Cat song "Addicted To Love"
August 15, 2016

Easy to use, easy to save and send, great reception by the receiver.

Date of experience: August 12, 2016
GB
1 review
0 helpful votes
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Be very careful before you buy!
August 14, 2016

"Site under repair", it said - after I'd payed for my card & couldn't customise it from suitable for a male to female. Disappointing.

Date of experience: August 12, 2016
Utah
1 review
0 helpful votes
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FUN FUN FUN!
August 15, 2016

I kept my 4 year old grandson happy for hours making films! Also made his parents happy receiving the things we made!
THANKS A BUNCH

Date of experience: August 12, 2016
Virginia
1 review
0 helpful votes
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Very Good
August 15, 2016

I haven't used it recently but 've been a member for a few years and evidently my old credit card was outdated so last week I gave a new card number and I'm back

Date of experience: August 12, 2016
Texas
1 review
0 helpful votes
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Like the site. Would like to see more customizable videos, but that may develop over time. Shouldn't have to pay extra to download custom videos though. Some videos were not downloadable.

Date of experience: August 12, 2016
Illinois
1 review
0 helpful votes
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5
August 14, 2016

I noticed my jib jab membership had renewed and, as i have retired and money is tight, i wanted to cancel it. I called jeremiah and he took care of it in seconds. I had imagined all kinds of horror stories and fighting - none of which happened! As soon as things settle down, i'm sure i'll be back!

Date of experience: August 12, 2016
Mexico
1 review
0 helpful votes
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Few alternatives
August 14, 2016

I like the videos, but since one year behind, I still found the same videos. That is disappointing.

Date of experience: August 12, 2016
Illinois
1 review
0 helpful votes
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Always Fun
August 14, 2016

Love making these and sending them to friends to brighten their day.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Fabulous!
August 14, 2016

I love all the creative choices I have to choose from. JibJab makes special occasions so much better and fun!

Date of experience: August 12, 2016
Illinois
1 review
0 helpful votes
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SUCH FUN!
August 14, 2016

Really love the cards at JibJab. Everyone that I have sent them to thinks they are hilarious and love to get them.

Date of experience: August 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA