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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I tried to buy one card and got charged for a yearly subscription... Not cool
I spent over an hour fooling around with Adobe Flash in order to send a "personalized" video. The Adobe Flash that JibJab led me to said it was an out dated version and I was never able to complete the card. I missed my friend's birthday!
I would like my to have my money returned. Please confirm that you received this request.
Elaine Bordogna
This is the greatest site for fun e-cards! All life events are covered. All of my family and friends love it!
A friend of mine sent me a birthday card from jibjab of me dancing to "Tequila". I don't think I had laughed so hard in months! I couldn't wait to try it out and immediately sent my son a card of him and his girlfriend dancing the Brazilian Samba. I'm going to have a lot of fun with this!
Very Funny and creative, but needs more content, too limited
Receiver must have Adobe Flash installed on their device to see the eCard. Apple discouraged the use of Flash and it makes the eCard useless in the vast majority of mobile devices.
Yes indeed. If you want to bring smiles and laughter to friends and loved ones, get going with this easy fun way to communicate.
You will be excited to see your final project! JJ makes it easy, entertaining and fun!
Easy to use, easy to save and send, great reception by the receiver.
"Site under repair", it said - after I'd payed for my card & couldn't customise it from suitable for a male to female. Disappointing.
I kept my 4 year old grandson happy for hours making films! Also made his parents happy receiving the things we made!
THANKS A BUNCH
I haven't used it recently but 've been a member for a few years and evidently my old credit card was outdated so last week I gave a new card number and I'm back
Like the site. Would like to see more customizable videos, but that may develop over time. Shouldn't have to pay extra to download custom videos though. Some videos were not downloadable.
I noticed my jib jab membership had renewed and, as i have retired and money is tight, i wanted to cancel it. I called jeremiah and he took care of it in seconds. I had imagined all kinds of horror stories and fighting - none of which happened! As soon as things settle down, i'm sure i'll be back!
I like the videos, but since one year behind, I still found the same videos. That is disappointing.
Really love the cards at JibJab. Everyone that I have sent them to thinks they are hilarious and love to get them.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)