On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The e-cards were easy to do. I did 7 to show at my husband's birthday party for the family. I gave only 3 stars because I would like more choices that are appropriate for children to be in and view.
Putting your family and friends faces into these videos is hilarious and everyone enjoys it (especially the people in the videos). Fun time preparing the video and preparing everyone for the "viewing".
Thanks
Jib Jab is great when you live far away from the ones you love but, what about the kids?
I want to send cards to my grandchildren and other little ones in my life and jib jab would be great as their parents could keep the cards on their phones, tablets, computers... for the kids to see anytime they want. Sadly, there are none to be had.
Come on Jib Jab, what do you say?...
E cards for everyone, not just the adults!
I have been aware of Jibjab for a while. It was the perfect choice for my 28 year alternate son's birthday, putting his rather straight father in the spotlight making light hearted fun of him - well worth the giggle!
I has been fun. I am still working with it to learn more.
This turned out to be the highlight of a birthday celebration at work. The characters were great; the music was on target; and it was easy to create. I strongly recommend it - you'll get tons of laughs!
The card was never delivered and it was for a very special event
For one thing, our mouths were not done well even though I tried to line everything up carefully according to the directions. Second, I had to choose which of us girls on the 5 people on our vacation, to make be the other male. I chose my boyfriends mom because of the way the layout looked on the cover, which was very much The wrong choice. She does not have a great sense of humor anyway, and she ended up being the lead singer and not wearing a shirt! She was not impressed.
I had scheduled a birthday card to be delivered on August 12th. I assumed it would be delivered first thing, but did not show up until 5pm - very unhappy. I will not be continuing my membership and I am probably going to cancel ASAP.
My friends and family enjoy seeing themselves in action. It always creates a laugh!
I joined again thinking there would be much different content than when I joined a year ago. Maybe it's because I was mainly focused on the music video section, but it seemed that there was very little new content. I guess this is my bad for not looking at the full inventory of videos available before rejoining.
Refund of annual subscription when only one month was desired.
My card had expired and I received an email asking for another credit card.
I updated my account online.
Went smoothly.
I joined so I could make a custom card for someone. She never received the card. I had to forward to her 2 days after her birthday. I had originally sent to her and myself using a comma in between, I got it, she did not. It was not in her spam either, she looked for JibJab.
Disappointed she didn't get on her birthday and that I spent money joining for no reason.
I think I've learned not to schedule a card, but to send it as soon as completed. I waited and waited for it to be sent - put a question in support as to when it would go - but the answer did not address the issue. Finally, I cancelled it and did another one to be sent immediately, which it was. At that point it was late into the evening and the recipient probably thought I'd forgotten the birthday. The system is flawed unfortunately.
I tried with two family members to send the Kazoo birthday card. Neither could open it. What a waste of my time and money. I shall not recommend this to anyone.
Card were delivered a day after they were scheduled for delivery. Bad form!
It is quick and easy-to-use but it wold be nice to have a preview option.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Greeting Cards Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members