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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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France
1 review
0 helpful votes
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Amelioration
August 18, 2016

Site créatif et amusant mais attention les conditions d'inscription-renouvèlement-désabonnement sont très opaques. De plus, pas de traduction. Donc, méfiance...

Date of experience: August 16, 2016
Alaska
1 review
0 helpful votes
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Jib Jab This
August 18, 2016

What Fun it is! Thank you for being there for us" I understand from others, that you don't offer to many different Jib Jabs. I have friends that Jib Jab all the time and they ran out. Just F Y I ~ Thanks again I'm still having Fun for now.

Date of experience: August 15, 2016
California
1 review
0 helpful votes
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Manipulative Recurring Charge
August 18, 2016

I think your site is great, fun, all that, but I resent the way you charge and set up recurring charges. I would rather pay the price of a greeting card, on a pay as you use policy.

Date of experience: August 15, 2016
New Jersey
1 review
0 helpful votes
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I liked the designs. I had questions on how scheduled delivery works. I chose to send it the next day... would have liked to request a delivery time window and get a confirmation when it has been sent.

Date of experience: August 15, 2016
Canada
1 review
0 helpful votes
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Funny cards fat service
August 18, 2016

I appreciate the convenience and low cost of JibJab

Date of experience: August 15, 2016
Minnesota
1 review
1 helpful vote
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Great Service!
August 18, 2016

I had an excellent experience with JibJab's service. They were very responsive and polite and resolved my issue to my satisfaction.

Date of experience: August 15, 2016
Wisconsin
1 review
1 helpful vote
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For every occasion!
August 18, 2016

I love making friends and family laugh by having them dance and sing. My 80 something cousins LOVED watching themselves do the swing dance. They said that's exactly how they used to dance when they were young. It's so fun to cast and watch it come to life!

Date of experience: August 15, 2016
Massachusetts
1 review
1 helpful vote
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Birthday cards
August 18, 2016

I have had this before and used it a lot. Enjoyed!

Date of experience: August 15, 2016
Indiana
1 review
0 helpful votes
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I don't like the content
August 17, 2016

My experience and the response from the recipients are not to my liking and wish to cancel my membership.

Date of experience: August 15, 2016
Arizona
1 review
0 helpful votes
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Watch out for full-year $18 charge
August 17, 2016

I was in a hurry and saw the $1.50 charge for my one birthday email I was trying to send - then got hit with an $18.00 charge. This is very misleading! I will tell anyone who will listen not to bother.

Date of experience: August 15, 2016
Missouri
1 review
1 helpful vote
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It was fun
August 17, 2016

I had loads of fun picking just the right faces that I wanted to use, I enjoyed the variety of different videos to choose from... once I decided it was so easy to put the faces in place and to have the end product done with just a few clicks

Date of experience: August 15, 2016
California
3 reviews
1 helpful vote
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Super Silly Fabulous Fun
August 17, 2016

I ALWAYS get such great responses from the jibjab cards I send out. They are met with hilarity and happiness. I love that I can send an extra special message out to friends and family for any occasion. Thank you JibJab!

Date of experience: August 15, 2016
California
1 review
0 helpful votes
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Great for the most part
August 17, 2016

I love this site and think the E-cards are so much fun. The only complaint I have is recently I've noticed some random guys face on one of the characters in the beginning and then the correct face will appear a few seconds later. Makes me worry if our faces appear on someone else E-card.

Date of experience: August 15, 2016
Connecticut
1 review
0 helpful votes
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Wish you had better songs
August 17, 2016

The mouths looks super fake so it is silly, wish it could be more real. Also, your song selection is weak

Date of experience: August 15, 2016
Georgia
2 reviews
1 helpful vote
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Love JibJab!
August 17, 2016

Always fun sending family and friends cards with "them" as the star!

Date of experience: August 15, 2016
New Hampshire
1 review
0 helpful votes
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1st card I ordered was not sent
August 17, 2016

I select the card to be sent on 8/13 and the card was not sent. I am extremely dissatisfied.

Date of experience: August 15, 2016
Maryland
1 review
0 helpful votes
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SUCKS
August 17, 2016

Bought the subscription, made a card, sent it for my wife's birthday and she never got it. Not in her spam filter, nothing. So what was the point of recording that card if after signing up it doesn't send?

Date of experience: August 15, 2016
Australia
1 review
0 helpful votes
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Not happy
August 17, 2016

Spent ages creating a video with my child, and then find out AFTER that you have to pay for it to access it. Im broke, but my chid was upset that we couldnt see it, so I spent money i couldnt afford, for a membership i dont want, for 1 video. I felt conned by JibJab. Never again. Now I dont trust Jibjab.

Date of experience: August 15, 2016
California
1 review
0 helpful votes
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Great Site!
August 17, 2016

The Perfect gift for someone who doesn't like gifts!

Date of experience: August 15, 2016
Canada
1 review
1 helpful vote
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Not happy
August 16, 2016

I was not happy that your web page processed the order even before being able to review the order! I did not plan on paying for a one year subscription. Only for 1 card. I don't like it.

Date of experience: August 14, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA