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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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GB
1 review
0 helpful votes
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Very funny
August 20, 2016

Sent to whole family who belly laughed
Easy to use easy to send easily the best ecard site out there I was highly sceptical about the joining and fee but I won't be sending another boring birthday card again A1

Date of experience: August 18, 2016
Delaware
1 review
0 helpful votes
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Could be better
August 20, 2016

Everything was great with jib jab however when I requested next day delivery they never shared the time it would be. I told the recipient he would get something from me the next day but it came late and I thought it wasn't coming. Having a time of delivery or the ability for the customer to chose the time would be a vast improvement.

Date of experience: August 18, 2016
California
1 review
0 helpful votes
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Thanks
August 20, 2016

Thanks for giving me the HD version of the video. The presentation will look great. =)

Date of experience: August 18, 2016
GB
2 reviews
1 helpful vote
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A fun birthday card for China
August 20, 2016

As an established user, I chose from an increasingly good birthday collection, imported and adjusted an image, added my message, and queued the message. Very easy and well received!

Date of experience: August 18, 2016
Virginia
1 review
0 helpful votes
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No instructions
August 20, 2016

No instructions given on how to personalize the cards, ie, use the personalized photo ones, or even how to add a personal note. Would get my money back if I could.

Date of experience: August 18, 2016
District of Columbia
1 review
1 helpful vote
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Bait-and-switched by being forced to buy a subscription once I completed building the "free" card.

Date of experience: August 18, 2016
Canada
1 review
0 helpful votes
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Sucks that the first two ecards I wanted to send jibjab did not recognize the email addresses

Date of experience: August 18, 2016
GB
1 review
0 helpful votes
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Anniversary Card...
August 20, 2016

Fantastic product, really enjoyed creating my card, couldn't stop laughing! Brilliant customer service, excellent price, good value, recommend highly!

Date of experience: August 18, 2016
Hungary
1 review
0 helpful votes
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botar.babi@gmail.com
August 20, 2016

Really like and work well with him. It's always a pleasure.

With little bad, mouth carry the black line, if one is a photograph that does not smile, it seems there is more black line.
With love

Giovanna

Date of experience: August 18, 2016
Canada
1 review
0 helpful votes
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Nice customizable e-cards, but NO information on cost or anything until you've built a card then entered personal info to sign up. After spending lots of time prepping you only then find out their (outrageous, I feel) pricing. This information should be easily accessible from the start. Despite having prepped one of their cards, I opted not to sign up due to this terrible policy and instead paid for a one-time use card from another site. I don't appreciate these types of underhanded tactics.

Date of experience: August 18, 2016
Nevada
1 review
0 helpful votes
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Unique Greetings
August 19, 2016

JibJab is easy to use and features great greeting "cards". My only suggestion is that they need to churn out new cards a little more often.

Date of experience: August 17, 2016
Oklahoma
1 review
0 helpful votes
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Misleading and Fraudulant
August 19, 2016

Your online introductory offer says $1.50 for 30 days but my account was charged $18. Your digital upload was confusing and hard to follow so that was another waste of money that I didn't get to use!

Will never use or recommend your service/website again!

Date of experience: August 17, 2016
Colorado
1 review
0 helpful votes
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Good stuff!
August 19, 2016

Great content, excellent communication with those behind the screen, well worth a few dollars a year to share smiles... oh, it's loads of fun, too.

Date of experience: August 17, 2016
Texas
1 review
0 helpful votes
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So fun!
August 19, 2016

It was fun watching/hearing of how much everyone see my husband dancing to the Happy Birthday song. We made it for our nephew who is on National Guard duty overseas, and he enjoyed this video a lot!

Date of experience: August 17, 2016
Washington
1 review
0 helpful votes
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Easy and fun!
August 19, 2016

I received a Jib Jab card from a friend and died laughing so had to find out how to make my own cards. It's super easy to do and people get a real kick out of the cards.

Date of experience: August 17, 2016
California
1 review
0 helpful votes
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Buggy software/poor technology
August 19, 2016

The card I made I scheduled to be sent two days later. It was never sent when the date came. I remade the card and resend it. It did not send. I had to make it a third time and resend it. It's finally sent. But not to the second email address that I had on all of the previous cards. I had to monitor this function for four days constantly to make sure it finally was sent. Not a good system!

Date of experience: August 17, 2016
Hawaii
1 review
0 helpful votes
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Personalized fun card
August 19, 2016

It's great to be able to create one's own card starring oneself!

Date of experience: August 17, 2016
North Carolina
1 review
0 helpful votes
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Fun 47
August 19, 2016

Did a double for a little fun with my wife. We both enjoyed it very much!

Date of experience: August 17, 2016
GB
1 review
1 helpful vote
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Horrendous experience
August 19, 2016

I bought an ecard for my godson. It never arrived but I got a bill for $18! Which was never highlighted at any point. The most dreadful aspect was the fact that I got a notification from PayPal to say that this was a recurring annual payment. Disgusting hidden clauses. I would never use this company again. It took forever to cancel the recurring payment & my poor godson never received his card. Companies like this should be removed or banned.

Date of experience: August 17, 2016
Texas
1 review
1 helpful vote
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Switched
August 19, 2016

I signed up getting the monthly rate of $2.99. Imagine my surprise when I was switched to the yearly rate afterwards. I will not be keeping JibJab and will caution everyone else about the charging/switching practices used. I am VERY disappointed in JibJab! This is what I got from PayPal: "Just wanted to let you know your PayPal automatic payment to JibJab Media Inc. changed."

Date of experience: August 17, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA