On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sent to whole family who belly laughed
Easy to use easy to send easily the best ecard site out there I was highly sceptical about the joining and fee but I won't be sending another boring birthday card again A1
Everything was great with jib jab however when I requested next day delivery they never shared the time it would be. I told the recipient he would get something from me the next day but it came late and I thought it wasn't coming. Having a time of delivery or the ability for the customer to chose the time would be a vast improvement.
As an established user, I chose from an increasingly good birthday collection, imported and adjusted an image, added my message, and queued the message. Very easy and well received!
No instructions given on how to personalize the cards, ie, use the personalized photo ones, or even how to add a personal note. Would get my money back if I could.
Bait-and-switched by being forced to buy a subscription once I completed building the "free" card.
Sucks that the first two ecards I wanted to send jibjab did not recognize the email addresses
Fantastic product, really enjoyed creating my card, couldn't stop laughing! Brilliant customer service, excellent price, good value, recommend highly!
Really like and work well with him. It's always a pleasure.
With little bad, mouth carry the black line, if one is a photograph that does not smile, it seems there is more black line.
With love
Giovanna
Nice customizable e-cards, but NO information on cost or anything until you've built a card then entered personal info to sign up. After spending lots of time prepping you only then find out their (outrageous, I feel) pricing. This information should be easily accessible from the start. Despite having prepped one of their cards, I opted not to sign up due to this terrible policy and instead paid for a one-time use card from another site. I don't appreciate these types of underhanded tactics.
JibJab is easy to use and features great greeting "cards". My only suggestion is that they need to churn out new cards a little more often.
Your online introductory offer says $1.50 for 30 days but my account was charged $18. Your digital upload was confusing and hard to follow so that was another waste of money that I didn't get to use!
Will never use or recommend your service/website again!
Great content, excellent communication with those behind the screen, well worth a few dollars a year to share smiles... oh, it's loads of fun, too.
It was fun watching/hearing of how much everyone see my husband dancing to the Happy Birthday song. We made it for our nephew who is on National Guard duty overseas, and he enjoyed this video a lot!
I received a Jib Jab card from a friend and died laughing so had to find out how to make my own cards. It's super easy to do and people get a real kick out of the cards.
The card I made I scheduled to be sent two days later. It was never sent when the date came. I remade the card and resend it. It did not send. I had to make it a third time and resend it. It's finally sent. But not to the second email address that I had on all of the previous cards. I had to monitor this function for four days constantly to make sure it finally was sent. Not a good system!
It's great to be able to create one's own card starring oneself!
Did a double for a little fun with my wife. We both enjoyed it very much!
I bought an ecard for my godson. It never arrived but I got a bill for $18! Which was never highlighted at any point. The most dreadful aspect was the fact that I got a notification from PayPal to say that this was a recurring annual payment. Disgusting hidden clauses. I would never use this company again. It took forever to cancel the recurring payment & my poor godson never received his card. Companies like this should be removed or banned.
I signed up getting the monthly rate of $2.99. Imagine my surprise when I was switched to the yearly rate afterwards. I will not be keeping JibJab and will caution everyone else about the charging/switching practices used. I am VERY disappointed in JibJab! This is what I got from PayPal: "Just wanted to let you know your PayPal automatic payment to JibJab Media Inc. changed."
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)