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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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New Jersey
1 review
0 helpful votes
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It's hilarious
August 21, 2016

Fun to setup great reaction from friends and relatives.

Date of experience: August 19, 2016
NL
1 review
0 helpful votes
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100% JibJabber
August 21, 2016

The videos are very easy to create, I love them and my family & friends always like the JibJab videos I sent them and it's not expensive at all. The ordering procedure is user friendly and very reliable payment method. I'm using JibJab for many years now. As for the service, I always get instant help/reply and their information is always useful and 100% to my satisfaction.

Date of experience: August 19, 2016
California
1 review
0 helpful votes
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OK
August 21, 2016

The card was ok but the recipient had trouble opening it.

Date of experience: August 19, 2016
North Carolina
1 review
0 helpful votes
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Great product
August 21, 2016

Fun and hilarious, better than the traditional cards and cheaper to boot!

Date of experience: August 19, 2016
Minnesota
1 review
0 helpful votes
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Customer First Always
August 21, 2016

I've been a subscriber for six years. Had an issue with pricing and implementation of my automatic billing annual renewal. Was resolved within a few hours efficiently and graciously.

Outstanding!

Date of experience: August 19, 2016
California
1 review
0 helpful votes
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Anniversary fun!
August 21, 2016

Family members enjoyed seeing themselves in the videos. Would like to see more variety added to your cards...

Date of experience: August 19, 2016
California
2 reviews
0 helpful votes
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I did not auto-renew my subscription, yet I was charged $18.00 to continue anyway. Customer support took care of this and issued an immediate refund.

Date of experience: August 19, 2016
Washington
2 reviews
0 helpful votes
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The card as easy to create and the interface for uploading photos was seamless.

Date of experience: August 19, 2016
Tennessee
1 review
0 helpful votes
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Disappointed
August 21, 2016

Still awaiting response for a refund on paying a full years subscription for 1 video

Date of experience: August 19, 2016
Indiana
1 review
0 helpful votes
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You made him laugh
August 21, 2016

Sent an old friend the JibJab video with the stripper celebrating the birthday boy. My version had one scary twist... my face on the stripper. You made him laugh. (Me too.)

Date of experience: August 19, 2016
Texas
1 review
0 helpful votes
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Confused
August 21, 2016

Paid my money but very confusing as how to use it... especially where u insert people's faces. How about a nice 1, 2, 3 tutorial?

Date of experience: August 19, 2016
Oregon
1 review
0 helpful votes
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Happy camper
August 21, 2016

Fun cards, everyone loves them. Site easy to use even for technology challenged people like me.

Date of experience: August 19, 2016
GB
1 review
0 helpful votes
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Excellent!
August 21, 2016

I've just done my first JibJab card. It is fun to put the faces on and see the final result. Really enjoyed it.

Date of experience: August 19, 2016
Missouri
1 review
0 helpful votes
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Love the concept
August 21, 2016

Not many new music videos to make since 2 years ago. Wont sign up again unless more variety happens.

Date of experience: August 19, 2016
New Jersey
1 review
0 helpful votes
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I've tried the site before but never paid for anything. On my son's birthday I made a funny birthday card and when my family watched it everyone was rofl. Thanks to everyone who works hard maintaining jibjab. Keep up the good work

Date of experience: August 19, 2016
Oregon
1 review
0 helpful votes
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Happy, with one disappointment!
August 21, 2016

I was very happy with the experience of making the card, I just wish I could have saved it without having to pay $1.99 for that service. I didn't get a chance to show my husband before I sent the card off.

Date of experience: August 19, 2016
California
1 review
0 helpful votes
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JibJab ROCKS!
August 20, 2016

So far, for $18 a year I have already both gotten and given hundreds of dollars worth of laughs, tears of joy and heartfelt love, and pure fun-filled entertainment! Being a JibJabber (a JibJab client) is a roller coaster of fun! I absolutely LOVE IT!

Date of experience: August 18, 2016
Canada
1 review
0 helpful votes
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Somewhat Satisfied
August 20, 2016

Tried multiple times to send on weekend and wouldn't go thru - then my 5 attempts came through 4 days later. Tracking system not reliable - had to ask people if they had received my invite.

Good variety of cards & up to date music.

Date of experience: August 18, 2016
Illinois
1 review
0 helpful votes
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Good laugh
August 20, 2016

Fun to sit with the kids and create cards. I just would like more casting cards to choose from.

Date of experience: August 18, 2016
Canada
1 review
0 helpful votes
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Dancer review
August 20, 2016

When creating the card, it was awkward to go back to correct something because I often ended right back at the very beginning.

Date of experience: August 18, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA