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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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California
1 review
0 helpful votes
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Horrible!
August 24, 2016

I was at first excited about the choices and quality of the dancing cards. I signed right up, chose my first card for my niece and sent it to her the night before her birthday. I soon received a confirmation that my ecard was sent but my niece never received it. We kept checking back in with her throughout the day but it was not delivered. I just received a message that my ecard is now delayed and should be sent soon... oh great, it's now nice and late. How ridiculous! I'm going to cancel my subscription and definitely let all my friends and family know to stay away from this site. What a disappointment!

Date of experience: August 22, 2016
New Zealand
1 review
0 helpful votes
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Help to cancel a programme
August 24, 2016

I was wanting to cancel Jib Jab but didn't know I had to go through I tunes. Jib Jab guided me which channel to go through which was very helpful.
Thank you

Date of experience: August 22, 2016
Arkansas
1 review
0 helpful votes
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Making People Happy
August 24, 2016

The options JibJab offers for any family and/or friend is fantastic. I've used several to make people in my life happy. Thanks!

Date of experience: August 22, 2016
Arizona
1 review
0 helpful votes
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Somewhat satisfied
August 24, 2016

I like Jib Jab a lot.
There are 3 things I DO NOT LIKE!
*There are not enough NEW choices added on a regular basis. Same cards get old.
*There are not enough just FUN cards to send to young people... 5-12 yr. Olds.
*I would like to be able to enter a name and see which cards I have sent that person in the past. That way I don't duplicate by mistake.
Thank you for asking!

Date of experience: August 22, 2016
Louisiana
1 review
0 helpful votes
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Hilarious. Need more selections-especially group cards. Interface could be smoother!

Date of experience: August 22, 2016
Virginia
1 review
0 helpful votes
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Wish there was a broader selection
August 24, 2016

I subscribed to this primarily for birthdays for business clients and although I love the selection of insert your picture cards (for those I know particularly well) the options available for the rest of the folks I would want to send them to is lagging. I wish you had a better selection on funny but still business appropriate cards (i. E. not calling someone old but making fun of life not the person).

Date of experience: August 22, 2016
New Jersey
1 review
1 helpful vote
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The card I made was never sent?
August 24, 2016

I added a few family members to my wife's birthday card and scheduled it to be sent on 8-20 but no one received it.

Date of experience: August 22, 2016
Washington
1 review
0 helpful votes
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I'm upset cause I only wanted to purchase one scars and got tricked into a whole year for eighteen dollars. Why have a $1:99 posted for the card if you are not able to just buy one card. I want a refund for all except for $1.99

Date of experience: August 22, 2016
New York
1 review
0 helpful votes
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Lovin it!
August 24, 2016

It is such a special way to share a video with you loved ones!

Date of experience: August 22, 2016
California
1 review
1 helpful vote
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Constant buffering
August 24, 2016

I have still yet to be able to make or watch previously made videos. I don't know what I need to add to my computer to make this happen. Also, why am I paying for a subscription and have to pay more to download my cards?

Date of experience: August 22, 2016
California
1 review
0 helpful votes
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I dont want your subscription and want mu money back.

Date of experience: August 22, 2016
Canada
1 review
1 helpful vote
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Job jab is getting boring
August 24, 2016

I was disappointed with the selection of birthday videos. The app has made no improvements.

Date of experience: August 22, 2016
Brazil
1 review
1 helpful vote
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I just like to buy for each video
August 23, 2016

I just want to buy for each video. I don't want to sign for a year.

Date of experience: August 21, 2016
District of Columbia
1 review
0 helpful votes
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Unhappy
August 23, 2016

I thought I was purchasing a one time card/video but once I entered my credit card information, I was congratulated and welcomed for an annual, AUTO renewal membership for like $18.95. I was very disappointed and honestly don't know what to do.

Date of experience: August 21, 2016
Canada
1 review
1 helpful vote
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Problems with JibJab
August 23, 2016

I had two cards that were scheduled for delivery on August 17, but were never delivered. I wrote to ask what may have happened and was told that maybe it was in the recipient's spam, but it was not. I wrote back but have not received an answer. I sent the cards myself with their URL. I'm not sure what happened... However, it is fun and easy to use.

Date of experience: August 21, 2016
Australia
1 review
0 helpful votes
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Funny
August 23, 2016

Was easy to upload, just not sure how to edit faces once uploaded? Maybe an option to see how the face looks when the mouth opens?

Date of experience: August 21, 2016
California
1 review
0 helpful votes
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Yesss
August 23, 2016

I love jib jab i used to make hilarious vids w my fam and its so fun!

Date of experience: August 21, 2016
Florida
1 review
0 helpful votes
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Fun
August 23, 2016

Sent my brother a Jib Jab birthday and he loved it. Thanks! (We're both getting Social Security, by-the-way)

Date of experience: August 21, 2016
California
1 review
1 helpful vote
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Customer service; placing a photo;
August 23, 2016

Telephone service was not good; they put you on hold for a long time but promised only 1 minute waiting; then it will disconnect; when placing an order, the hardest part was applying the picture... only from the facebook account; they should have a better system;

Date of experience: August 21, 2016
Michigan
1 review
0 helpful votes
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Easy to use and nice selection.
August 23, 2016

I needed a birthday card that was beyond the touchy-feely stuff for this specific person -- and jibjab delivered.

Date of experience: August 21, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA