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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Maryland
1 review
0 helpful votes
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Selections Galore!
September 1, 2016

For any occasion, JibJab has them all! Well worth the price and a dollar goes so far.

Date of experience: August 30, 2016
Florida
1 review
0 helpful votes
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Paying for advertisement!
September 1, 2016

Don't appreciate when I send you send a advertisement about jib jab. If I pay for a service, I'm not paying for advertisement!

Date of experience: August 30, 2016
Connecticut
1 review
0 helpful votes
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TipTop JibJab
September 1, 2016

Very easy to use, so many options! I haven't yet found a way to store ecards off-line, but I'll either discover one, or decide it doesn't matter. I'm interested to see how quickly/frequently new 'scenarios' get added.

Date of experience: August 30, 2016
Michigan
1 review
0 helpful votes
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An unexpected charge
September 1, 2016

When the unfamiliar charge appeared on my debit card I called Jibjab. They explained what it was for and quickly reversed the charge.

Date of experience: August 30, 2016
Washington
1 review
0 helpful votes
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Thw interface on the site, with face selection and mouth vectors, was easy to navigate and very user friendly. On the other hand, card by card or a full year are very limited plan types - it almost prevented my purchase, but JibJab has a corner on this market.

Date of experience: August 30, 2016
Colorado
1 review
0 helpful votes
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Lots of choices and easy to send.
September 1, 2016

I did not see an opportunity to add additional text, but this was my first time using this service. I like being able to send a video card as opposed to buying and sending a greeting via the mail.

Date of experience: August 30, 2016
GB
1 review
0 helpful votes
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JibJab, had a bit of a Job
September 1, 2016

While I love your website and have made some hilarious e-cards in the past, I have two suggestions for tweaks: 1) I spent ages making my card and then was told to sign in; when I did this, I lost the card and had to start all over again. Maybe you could enable the user to save their work, just in case? 2) Payment - I'm more than happy to pay for such artistry, but I'm not keen on signing up for a year with automatic renewal. You left me no other choice. I'd rather pay a bit more per greeting card and not have to leave you all my payment details, especially with all the clever hackers about.
Thanks

Date of experience: August 30, 2016
Texas
1 review
0 helpful votes
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Very easy to use
September 1, 2016

Worked very well. Easy to find a card to fit my need.

Date of experience: August 30, 2016
Idaho
1 review
0 helpful votes
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Great Card
September 1, 2016

I'm sure my brother enjoyed it and showed his kids, who enjoyed it just as much.

Date of experience: August 30, 2016
California
1 review
0 helpful votes
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Huh?
September 1, 2016

And usually pretty perceptive, but color me shocked to find out that I was charged $18 after making one card.

Date of experience: August 30, 2016
GB
1 review
0 helpful votes
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OK for half a greeting!
September 1, 2016

I should have liked to send a real musical greeting, such as something rousing by Wagner (e.g. From the overture to Tannhauser), but such choices did not seem to be available.

Date of experience: August 30, 2016
Wisconsin
1 review
0 helpful votes
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A good experience
August 31, 2016

I recently had an excellant experience with JibJab, providing me an immediate response to my request. It is to infrequent when we get such satisfactory action on an on line vendor. Thanks again Jib Jab

Date of experience: August 29, 2016
GB
1 review
0 helpful votes
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Was great fun to watch
August 31, 2016

Not easy. To work out how to do it but result was fun

Date of experience: August 29, 2016
California
1 review
0 helpful votes
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Refund
August 31, 2016

I didn't know I had setup an auto-renewal, but got a full refund.

Date of experience: August 29, 2016
GB
1 review
0 helpful votes
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I joined jib jab to send my sister a funny card and was pleased with the cost but I do think the choices of music videos could be much better and have a more varied range of genres.
The procedure for the live action cards is quite glitchy on the iPad and very frustrating but was much easier from the laptop.
She was very happy with the results :)

Date of experience: August 29, 2016
Colombia
1 review
0 helpful votes
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I cant put a message
August 31, 2016

I need to personalize the card with a message at the end or start.

Date of experience: August 29, 2016
Kansas
1 review
0 helpful votes
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Fun
August 31, 2016

Fun way to connect to family and friends. Really easy to use.

Date of experience: August 29, 2016
France
1 review
0 helpful votes
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Good fun
August 31, 2016

Easy to use and a great selection of card options.

Date of experience: August 29, 2016
Virginia
1 review
0 helpful votes
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Great laughs!
August 31, 2016

Funny and professionally done, received many positive comments from everyone who viewed the results.

Date of experience: August 29, 2016
California
2 reviews
0 helpful votes
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Not what it used to be
August 31, 2016

Used to be far more user friendly. Cant get pictures off facebook anymore, even using chrome, and have been a long time customer. Was without for several months and never used the free3months (Thats it?) for all the hassles and time spent trying to end one card. I am good at making these. Just disappointed as youve grown, not so great and no one got back to me til the 3rd or 4th email. Used to love it! Bummer!

Date of experience: August 29, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA