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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Canada
2 reviews
0 helpful votes
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Videos
September 3, 2016

Having a bit of trouble lining the mouth up on videos

Date of experience: September 1, 2016
GB
1 review
0 helpful votes
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Excellent jibjab
September 3, 2016

I have really enjoyed using the jibjab site for several years and had good fun with it. The customer service is instant and excellent.
Thank you jibjab.

Date of experience: September 1, 2016
Missouri
1 review
0 helpful votes
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Happy
September 3, 2016

It was fun and easy to download pic in singing email for a friend having a bad day

Date of experience: September 1, 2016
California
1 review
0 helpful votes
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Totally bad, time consuming experience!
September 3, 2016

Spent all this time creating card and when got to end "site was down!" annoying... then had to make TWO calls to get my money back! If you can't function, don't be in business!

Date of experience: September 1, 2016
Virginia
1 review
0 helpful votes
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Needed a jump start
September 3, 2016

It worked out fine in the end. But the face in the photo would not load after 3 attempts. Also, the update for the Adobe Flash player kept trying to reinstall. A note to customer service and it was fixed in less than 2 minutes.

I was thrilled and the recipient loved the birthday card.

Thank you JibJab for the quick response.

Date of experience: September 1, 2016
Colorado
1 review
0 helpful votes
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Customizing at card
September 3, 2016

Liked be able to send new cards to my friends. Could not get the function to work to get photos from facebook to use which was a bit disappoint. Tried 4 or 5 times then gave up and used photo's off my hard drive.

Date of experience: September 1, 2016
Illinois
1 review
0 helpful votes
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So much fun
September 3, 2016

I've had just as much fun making these as my friends and family have had receiving & watching them! We're all laughing out loud!

Date of experience: September 1, 2016
Australia
1 review
0 helpful votes
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Disappointed
September 3, 2016

The mouths on my pictures wouldn't line up which put a black line on the faces where the mouth was suppose to open whilst singing.

Date of experience: September 1, 2016
Nebraska
1 review
0 helpful votes
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Disappointed with new annual policy
September 3, 2016

Last time I used the site, was happy to pay the higher price for the one occasion. Not a fan of automatic annual payment either, often done without notification.

Date of experience: September 1, 2016
Australia
1 review
0 helpful votes
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Fun for Seniors
September 3, 2016

As a senior I enjoy the idea to send greetings to friends from time to time - and also to the grandsons.

Date of experience: September 1, 2016
GB
1 review
0 helpful votes
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Refund
September 3, 2016

Made a mistake and asked for a refund and within 24hrs it was refunded very polite people would not hesitate to use again.

Date of experience: September 1, 2016
New Jersey
1 review
0 helpful votes
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Great way to keep in touch
September 2, 2016

I enjoy seeing out cards to friends and family. Cost effective way to make that happen

Date of experience: August 31, 2016
Kansas
2 reviews
0 helpful votes
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Great card
September 2, 2016

Sent this as a birthday card to a dear friend... she called laughing so hard. Not sure if it was the card, or my face on the body but, who cares! It worked!

Date of experience: August 31, 2016
Massachusetts
1 review
0 helpful votes
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Quick resolution to a payment snafu
September 2, 2016

For some reason my credit card payment wasn't properly credited to my account. I called customer service, explained my problem, and in less than five minutes my problem was solved in a friendly and quick manner. Excellent service!

Date of experience: August 31, 2016
New York
1 review
0 helpful votes
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The excellence in greeting cards
September 2, 2016

I have been using this site before and have been satisfied with the choices of videos and the user friendly application.

Date of experience: August 31, 2016
Rhode Island
2 reviews
0 helpful votes
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SO easy
September 2, 2016

Very easy and a lot of fun, Would like to see some up to date options with the historical campaigning going on here in the U. S>

Date of experience: August 31, 2016
New Jersey
1 review
0 helpful votes
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Faster than the Post Office
September 2, 2016

JibJabber saved the day! We were late in getting a birthdayt card to my sister in the mail. She loved the electronic version of her nieces and nephew signing Pharrell.

Date of experience: August 31, 2016
Louise B.
District of Columbia
1 review
0 helpful votes
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I did not see any clear instructions on how to send to one re client without sharing with all on Facebook.

Date of experience: August 31, 2016
Australia
1 review
0 helpful votes
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Great fun, very simple!
September 2, 2016

Put together a few videos for work! Only issue is that you can do less editing of the photos you import now, than you used to be able. Probably to make it easier for most people.

Date of experience: August 31, 2016
Australia
1 review
0 helpful votes
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I NEEDED A REFUND
September 1, 2016

Jib Jab were very prompt and efficient in answering my email when I was billed for a recurring subscription which I didn't sign up for. They were straight on to it and refunded me without any hassles and were friendly in their approach. I think Jib Jab is a great site and will continue to use it... and would not hesitate to sign up again should I ever need too. Highly recommended company to deal with. Thanks Jib Jab - nice to know there's some honesty out there in cyberspace.

Date of experience: August 30, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA