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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I have really enjoyed using the jibjab site for several years and had good fun with it. The customer service is instant and excellent.
Thank you jibjab.
It was fun and easy to download pic in singing email for a friend having a bad day
Spent all this time creating card and when got to end "site was down!" annoying... then had to make TWO calls to get my money back! If you can't function, don't be in business!
It worked out fine in the end. But the face in the photo would not load after 3 attempts. Also, the update for the Adobe Flash player kept trying to reinstall. A note to customer service and it was fixed in less than 2 minutes.
I was thrilled and the recipient loved the birthday card.
Thank you JibJab for the quick response.
Liked be able to send new cards to my friends. Could not get the function to work to get photos from facebook to use which was a bit disappoint. Tried 4 or 5 times then gave up and used photo's off my hard drive.
I've had just as much fun making these as my friends and family have had receiving & watching them! We're all laughing out loud!
The mouths on my pictures wouldn't line up which put a black line on the faces where the mouth was suppose to open whilst singing.
Last time I used the site, was happy to pay the higher price for the one occasion. Not a fan of automatic annual payment either, often done without notification.
As a senior I enjoy the idea to send greetings to friends from time to time - and also to the grandsons.
I enjoy seeing out cards to friends and family. Cost effective way to make that happen
Sent this as a birthday card to a dear friend... she called laughing so hard. Not sure if it was the card, or my face on the body but, who cares! It worked!
For some reason my credit card payment wasn't properly credited to my account. I called customer service, explained my problem, and in less than five minutes my problem was solved in a friendly and quick manner. Excellent service!
I have been using this site before and have been satisfied with the choices of videos and the user friendly application.
JibJabber saved the day! We were late in getting a birthdayt card to my sister in the mail. She loved the electronic version of her nieces and nephew signing Pharrell.
I did not see any clear instructions on how to send to one re client without sharing with all on Facebook.
Put together a few videos for work! Only issue is that you can do less editing of the photos you import now, than you used to be able. Probably to make it easier for most people.
Jib Jab were very prompt and efficient in answering my email when I was billed for a recurring subscription which I didn't sign up for. They were straight on to it and refunded me without any hassles and were friendly in their approach. I think Jib Jab is a great site and will continue to use it... and would not hesitate to sign up again should I ever need too. Highly recommended company to deal with. Thanks Jib Jab - nice to know there's some honesty out there in cyberspace.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)