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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Florida
1 review
0 helpful votes
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Awful mobile experience
August 31, 2016

Not user friendly on the website so I downloaded the mobile app. It is a completely different set of videos that weren't what i wanted at all.

Date of experience: August 29, 2016
Florida
3 reviews
0 helpful votes
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Newer cards
August 31, 2016

Great, just need not to see the same ole, same, ole cards!
Otherwise good site.

Date of experience: August 29, 2016
Florida
1 review
0 helpful votes
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Great way to creat energy
August 31, 2016

Just wish there was some way to add extra peeps in these videos. We use these to motivate our fund raising team.

Date of experience: August 29, 2016
Louisiana
1 review
0 helpful votes
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Bait and switch
August 31, 2016

The ordering process was misleading. Appeared that the price was $1.99 then charged my account $18.00 for a year's service. Should be more clear about eh cost before charging people.

Date of experience: August 29, 2016
Alessandra S. — JibJab Rep
over a year old

Hello! We are happy to help. Please send an email to help@jibjab.com!

Maine
1 review
0 helpful votes
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Using JibJab
August 31, 2016

I was not sure if there was a charge for this so I built my video card and then has to do it all over again because I did not have my card with me.

Date of experience: August 29, 2016
North Carolina
1 review
0 helpful votes
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Jib jib cards never arrived
August 31, 2016

Sent and resent cards- they were never received. Not in junk spam or deleted files. Boo!

Date of experience: August 29, 2016
Canada
1 review
0 helpful votes
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Problems with first image in card
August 31, 2016

I called the help line you provided to inquire about the fact that one of the cards I sent opens with a man's face in the place of one of the faces I input of my family. The card that plays the song, "Tequila" (which is a birthday card I sent to my sister yesterday) has a glitch in the first image. When I first made the card this was not the case (my other sister's face appeared -- whom I had cast in the card), but now it has this man's face. Could you please correct this?

Thanks!

Date of experience: August 29, 2016
Canada
1 review
0 helpful votes
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Entertaining on a budget
August 31, 2016

It's the least expensive laugh you can put together in minutes that keeps on giving.

Date of experience: August 29, 2016
GB
1 review
0 helpful votes
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Upgrading
August 31, 2016

I had difficulty in upgrading my membership online. Clicking on the upgrade symbol on the website had no effect, the page wouldn't open on he upgrading options available.

Date of experience: August 29, 2016
GB
1 review
0 helpful votes
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DISAPPOINTED
August 31, 2016

The product is great but I tried sending the card on email through jibjab and the recipients did not receive it.

Had to then send a separate email with a link which spoiled the surprise.

Need to sort out your email jibjab.

Date of experience: August 29, 2016
Washington
1 review
0 helpful votes
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Always fun choosing the right card.
August 30, 2016

Jibjab.com is my favorite card service. I like personalizing the video e-cards, and I always receive a happy thank you from the recipients. Keep up the clever, creative cards.

Date of experience: August 28, 2016
New Jersey
2 reviews
0 helpful votes
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It was fun
August 30, 2016

I had trouble with the multiple face uploads, couldn't quite figure them out, finally sent a single face email.

Date of experience: August 28, 2016
Illinois
2 reviews
0 helpful votes
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Satisfied
August 30, 2016

It is a pain trying to find the Jib-Jab sent the previous years so one does not repeat the Jib-Jab. It would be nice just to review the recipient info and date without having to click on a past history option.

Date of experience: August 28, 2016
Louisiana
1 review
0 helpful votes
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5 stars for the creativity and selection Jib Jab offers!

Date of experience: August 28, 2016
Peru
1 review
0 helpful votes
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RETURN MY MONEY
August 30, 2016

I CANT SHARE IN FACEBOOK VIDEOS BECAUSE YOUR WEB DONT HAVE LINCENSE OF MUSIC. I NEED RETURN ALL MY MONEY

Date of experience: August 28, 2016
Alessandra S. — JibJab Rep
over a year old

Hello! We are happy to help. Please send an email to help@jibjab.com!

California
1 review
0 helpful votes
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Jib Jab creations
August 30, 2016

You have paid a fee for the year and now it asks for another fee of $2.00. Too much and not right.

Date of experience: August 28, 2016
France
1 review
0 helpful votes
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Good but can be better
August 30, 2016

Easy to use and nice result but better resolution would be appreciate.

Very good and quick support from the technical team to my differents queries.

Date of experience: August 28, 2016
New York
2 reviews
0 helpful votes
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Second year's membership -- so I knew these were a hit. However, last few times I could not get the mouth to line up for singing. (One of 2 was a problem).

Date of experience: August 28, 2016
Barbara g.
GB
1 review
0 helpful votes
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birthday card
August 30, 2016

sent it to new Zealand but to date haven't received feedback.

Date of experience: August 28, 2016
Pennsylvania
1 review
0 helpful votes
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Needs more customization
August 30, 2016

I am really disappointed that there is not more customization available with the movies. I used the "Happy" video for one person, and I wanted to be able to remove the "Happy Birthday" greeting at the end. For generic songs, it should be an option to write in whatever greeting you'd like at the end.

Date of experience: August 28, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA