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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Not user friendly on the website so I downloaded the mobile app. It is a completely different set of videos that weren't what i wanted at all.
Great, just need not to see the same ole, same, ole cards!
Otherwise good site.
Just wish there was some way to add extra peeps in these videos. We use these to motivate our fund raising team.
The ordering process was misleading. Appeared that the price was $1.99 then charged my account $18.00 for a year's service. Should be more clear about eh cost before charging people.
I was not sure if there was a charge for this so I built my video card and then has to do it all over again because I did not have my card with me.
Sent and resent cards- they were never received. Not in junk spam or deleted files. Boo!
I called the help line you provided to inquire about the fact that one of the cards I sent opens with a man's face in the place of one of the faces I input of my family. The card that plays the song, "Tequila" (which is a birthday card I sent to my sister yesterday) has a glitch in the first image. When I first made the card this was not the case (my other sister's face appeared -- whom I had cast in the card), but now it has this man's face. Could you please correct this?
Thanks!
It's the least expensive laugh you can put together in minutes that keeps on giving.
I had difficulty in upgrading my membership online. Clicking on the upgrade symbol on the website had no effect, the page wouldn't open on he upgrading options available.
The product is great but I tried sending the card on email through jibjab and the recipients did not receive it.
Had to then send a separate email with a link which spoiled the surprise.
Need to sort out your email jibjab.
Jibjab.com is my favorite card service. I like personalizing the video e-cards, and I always receive a happy thank you from the recipients. Keep up the clever, creative cards.
I had trouble with the multiple face uploads, couldn't quite figure them out, finally sent a single face email.
It is a pain trying to find the Jib-Jab sent the previous years so one does not repeat the Jib-Jab. It would be nice just to review the recipient info and date without having to click on a past history option.
5 stars for the creativity and selection Jib Jab offers!
I CANT SHARE IN FACEBOOK VIDEOS BECAUSE YOUR WEB DONT HAVE LINCENSE OF MUSIC. I NEED RETURN ALL MY MONEY
Hello! We are happy to help. Please send an email to help@jibjab.com!
You have paid a fee for the year and now it asks for another fee of $2.00. Too much and not right.
Easy to use and nice result but better resolution would be appreciate.
Very good and quick support from the technical team to my differents queries.
Second year's membership -- so I knew these were a hit. However, last few times I could not get the mouth to line up for singing. (One of 2 was a problem).
sent it to new Zealand but to date haven't received feedback.
I am really disappointed that there is not more customization available with the movies. I used the "Happy" video for one person, and I wanted to be able to remove the "Happy Birthday" greeting at the end. For generic songs, it should be an option to write in whatever greeting you'd like at the end.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Hello! We are happy to help. Please send an email to help@jibjab.com!