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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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JibJab is a fun site to share holiday memories with friends, family, and coworkers. Their customer service is very responsive and helpful.
The folks at JibJab are great! How many times do we contact support and have to argue a case that we deserve a refund before we get the refund?
I joined JibJab a second time by mistake and they refunded me everything without asking questions. I like that kind of customer service.
I wanted to give my daughter something special... something "homemade."
But my time was limited and no ideas were forth coming. Then I stumbled
Onto your site and... W O W! The result was magical! Thank you for
Your WONDROUS site, JibJab! You brought much delight into our life!
I did not realize when I bought a one year subscription that I had signed up for auto-renewal - it automatically renewed but due to some financial things going on I didn't want to sign up for another year (though I LOVE JibJab and will continue to use their site) - I emailed customer service and they promptly provided me with a refund. If you ever need help they will be there for you! Thanks JibJab!
Loved the site, and the person who got the birthday card loved it- very clever. Can't wait for another occasion so I can send another one
This app is great! I love the music video options. I hope that more videos will be added.
I would like to see more options for sending to family members, such as older parents. I would like to see options to be able to send in a more sense of care geared towards funny characters being able to add your picture on some. Thanks.
Had a technical glitch when joining as member, but was quickly and professionally handled by the JibJab team in a manner that went beyond expectations. The app itself is a hoot and great fun, and a must have!
I liked the ease of creating a video with JibJab. I wish there was a way to preview the video so I can go back and make changes to the heads before I commit to buying them. My 2 videos had black space in the middle of the mouth, which looks odd. I like the music videos and dances, but I wish there was more to choose from.
Mr. JibJab, I am a customer since many years ago and the program worked well, but now I can not send videos to my family by e-Mail. My family says we can not see them. Can you help me? Best Regard Paulina Roca
I had much trouble being able to upload my photos which are stored in Google photos
Really funny, my sister loved it! Birthday surprise. Only one issue, the first frame of the video showed a different face than the one I created. It appeared that way only on my mobile phone, not on emails from the computer. Really strange. It also didn't start with the normalJibjab circular intro.
Other than that, It was a big hit.
I really enjoy being a member of JibJab for at least past four years. They have very unique and easily customized e-cards that will make everyone smile. When I had a problem with my billing, I got help right away. I am very impressed by their customer support and will definitely recommend this company for everyone.
By far the fastest customer service I have ever received. EVER! Thank you so much. All other service sites can take lessons from these guys.
Es muy facil de usar y divertido, lo recomiendo mucho
I am amazed at how awesome JibJab was with my issue and their immediate response. I purchased a months subscription that wasn't working properly even though I was charged. I contacted JibJab support and because of the problem, not only did they resolve the issue but they gave me a years subscription for free. That is just unheard of and I am extremely satisfied with their support team. I plan on being a JibJab customer for a long time! There aren't many companies like them out there!
Hi, I just want to thank Taylar for wonderful service and very fast replies and my request I had which was answered. I am sure I will shop at JibJab in the future. Thank you Taylar!
Not enough information given on accounting process. I had wished to send another message but too difficult to access, it did not show that I had previously paid a premium membership what in fact does this offer? Apart from access to the library. The cost of what you wish to submit does not come up just goes straight to payment process. This is information you need to know before filling in a payment. I could not login as a member no area to put in your password all in all very disappointing and DIFFICULT not a user friendly site.
Jib jab customer service team reminded me of what truly great customer service is all about. All companies should lean from jib jab on how to treat a customer. Jib jab went above and beyond for me. Jib jab will be around for a long time treating customers the way they treated me. Thank you Jib jab!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marg!
If you'd like assistance, we would be happy to help. Just send an email to help@jibjab.com!