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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I was very upset when I called in because I had an unauthorized fee charged to my credit card from Jib Jab. Jeremiah patiently listened to my concerns and apologized for the inconvenience. He was professional and empathetic and resolved my issue. He deserves a big fat KUDOS. Great customer service! Thank you Jeremiah!
Went on to the site to renew my JIbJab subscription.
It was quick and exact.
I had a payment issue. Taylar from customer support helped me with step by step instructions in a very expedient manner. Then proceeded to go above and beyond to make sure I was satisfied with JibJab. As great as this company is; the customer service is even better!
Such a impressive and fun way to send notes via message email or Facebook post. Love it!
I used this website for a video last Halloween and it was HILARIOUS! I used it years ago and the programming definitely improved.
Ok but I have emailed to cancel recurring payment. I've cancelled it with PayPal.
It's rare to have such a outstanding company. You guys are Great. I have given people a lot of joy by using g Jib Jab.
Customer service was very quick to both correct and respond to an issue I presented them with yesterday. They are a stand up company that I would definitely refer anyone to do business with them
I did a search for free cards to email a birthday card to my sister. When the list of websites came up JibJab was included. Among them. After I had picked out the card and tried to send it, a note popped up that I needed to sign in. I proceeded to sign in and was informed I needed to purchase a time period of a month for $1.50 or year for $18.00. I chose a month for $1.50, however Jibjab took $18.00 out of my bank account. I tried to get in touch with them with no luck. I ended up having my bank retrieve the $18.00 from JibJab and replace in my account. Needless to say I will have nothing further to do with this company.
At times, it won't make my pictures big enough even if the resolution is good and could be bigger
Vary easy to use an the e-cards are vary funny. I'll be using it all year long plus it's a great value
Be careful, JibJab has set up their payment screen to make it seem like you're only going to pay a couple bucks but you are actually paying for a year subscription, on a recurring basis. So you cancel your sub right away but it's not even clear if you have cancelled or not.
I'm sure there is some small print that says you are about to pay 20$ and not 1.60$, but it's easy to get confused. If this product is so great, why would have you to obscure the true cost? Why would you not make it obvious if you have cancelled your sub or not?
JibJab just tries to milk 40$ out of each customer because they know no one will ever need more than 1 or 2 of their "okay" video cards.
I bought a birthday card for my bro-in-law. A dancing hot dog with his face on it. The card didn't run long enough to enjoy it. Very short "video". Perhaps you could make them last longer?
After years of subscribing and now increase in price, a little disappointing not more and new videos starring you. Same old stuff still there and only a few new videos, but nothing impressive. Very disappointing, and after subscription will not be renewing again.
It was so much fun designing my custom cards with singing and dancing! Satisfyingly, LOL Joy! Friends and Family thoroughly enjoyed the 3 cards made thus far (in one night). Can't wait to create some more - just waiting for the next occasion. You can't beat the $18 annual price for the joy and memories you will receive for a long time to cherish.
This is too much fun! Absolutely LOVE IT! What a great app and so easy to use! THANK YOU JIB JAB! Keep up the good work and excellent customer service!
I was having some trouble with the JibJab-be funny app. I emailed their support and received a reply in minutes, including several follow up contacts to check in on the status/resolution of my problem. Nice work, people.
Great to commemorate good wishes for a special person.
My boys and I absolutely love jibjab. We would spend hours playing around with pictures and the animations. Truly a wonderful idea, and great fun to share with family and friends.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members